Fnac Reviews 

I have ordered an item 2 months ago.
The item has been lost by the postal services.
I spent hours trying to communicate with the customer service.
After many discussions, multiple investigations that indicate the package was lost, they told us that they were re-sending the item, only to tell us one week later that they were not resending it and opening one more investigation instead.
They actually lied to us multiple times and the package is now 1 month delayed, lost and FNAC is not doing anything about it and not refunding us and finding new ways to make us wait.
This is unacceptable.
The worst customer service I have seen in my life.

Didn't send me the item I ordered because the price shown was apparently an error. However, my legal representative said that I was in the right. Point 2.2 Terms and Conditions of your Terms and Conditions reads as follows: «Once the customer has placed an order, a summary of the information of an order will be communicated to the customer via an email sent by FNAC to confirm the order. The contract is concluded with the customer when FNAC confirms the customer's order.» Unfortunately Fnac simply ignored my email.

Materiel Barre de son Samsung Q-Series HW-Q990C super facile à installer et ça marche tout seul, tout est inclus dont support muraux pour la barre, pas les enceintes arrieres. Son epoustouflant, les films Atmos déchirent grave. Tres content

Livraison FNAC hyper rapide, prix de l'ensemble moins cher qu'en Andorre !

I was recently scammed of over $1700 AUD by a company claiming to be related to FNAC. I was to rate goods sold via the FNAC online portal and be paid a commission. After quite an in-depth investigation I contacted several FNAC corporate individuals on 3 different occasions about what had happened. I was eventually contacted and told that they knew what was happening but could do nothing about it! This ruined my Christmas as it occurred 4 days before Christmas and placed me in financial stress. I requested to be compensated as I had all transcriptions and contacts of the transactions, however it was never addressed. I find this to be a disgraceful action by such a large publicly listed company. They knew it was happening, and not just to me, but did not care. Also, my emails were eventually replied to by someone from the Fraud department and not the people I actually contacted.

Good prices, good selection, very friendly service.

If you're dissatisfied with a product, you're justified in feeling that way. I had a challenging experience with Fnac's back-end platform for review promotion. Initially, I was unaware of their practices, but soon discovered they were manipulating reviews by artificially adding five-star ratings. This deceptive behavior led to financial losses on my part due to my inexperience with their system.They are scammers

I’ve ordered a book at FNAC Marketplace and only on the confirmation, it was mentioned they would send me a different edition. Tried to sort it out or cancel the order but costumer service couldn’t do anything.
Then yesterday I’ve got a notification saying my book was delivered but it wasn’t!! I’ve paid for a “envoi suivi” to be sure it would be delivered and not even that.

Never in my life I had such a bad experience with customer service.
I had to talk to 3 different people and the seller to try to solve the issue and nobody did. Seller wouldn’t even respond.

I’m very disappointed! Never wasting my money on marketplace again.

So bad! I ordered a vacume cleaner 3 weeks ago. The product never arrived at the store for pick-up. The customer service at FNAC Boulogne Billancourt are pretty much useless. A mid-aged white man at the customer service was rude and impatient. At the beginning he accused me that I have received the product already which was never the case. All they did was asking me to wait wait and wait. What a joke. That's why Amazon is dominating the market.

ATTENTION SCAMMERS!!!

Sold me a pair of speakers from the Marketplace (condition: Perfect). Upon receiving them one speaker was physically damaged! After getting in touch with them they blame everything on the customer and wont provide any solution! BE AWARE!!!

Up date: two weeks before they cancelled my purchase, still with out put my money back. This is outright theft, the worst non-purchasing experience ever. They just charged, canceled, did not send anything and do not refund the money. Do not respond to emails.

I shopped for the first (and last) time at this Swiss branch of Fnac. It had a super attractive offer on a couple of children's books for blackfriday and that was their false lure to get me into the store. WRONG. The publication promised available copies and immediate delivery, was saturday and supposedto be delivery at Wednesday. I received a confirmation email and the bank registered the purchase. On the 5th day I checked the status to see what happened, and my purchase had not even been processed yet. Any e mail or something. I wrote an email to ask what was going on and their response was an automatic email saying that there had been an error and that they cancelled my order. A common practice of this pseudo company, because I have read that they usually have these promotions that turn out to be false because after they simply cancel. The worst part has been for my daughter, who was left without the birthday gifts she wanted. And, my money is still withheld 3 days later by my bank because Fnac cancel de delivery but does not cancel the transaction with the bank. I hope they do at some point .... I will be back to tell you if not.

Placed an order on the 21/11/2023 for express delivery next day which I paid the extra of 7.99 euros! It didn’t arrive and the emails they sent gave no indication that it was not going to be delivered! We waited in all day and no show! Tracked again today and it eventually arrived not by Chronopost as stated on their emails but by La Poste. How do you get your money back for the express delivery as it clearly did not happen?

Un retrait facile en boutique, un service client au top, un prix concurentiel pour un vinyle collector : je valide.

I ordered a sound bar. I had enquired about the discounted price with the advisor before placing the order and I was informed that the low price was due to stock clearance but still my order was cancelled later, not sure if I can trust their website after this experience if after spending time and effort in ordering a item it later is cancelled by them.
Message from fnac -
As you may have noticed, the Fnac.ch website was the victim of a technical error causing a price error on the item in question.
We have been forced to cancel your order. We understand your disappointment but as you can imagine, we cannot honor this order.

Great store! Awesome products! Also there is everything you might need in this store, it's huge, it's like a mall but with one store. I definitely recommend it!

Au top
Un service impeccable

I made an order on Fnac for the first time a month ago.
Neither money nor goods, it all looks like a scam.
In the last week, there was a note that the product was delivered. But it's not true

I do not recommend the company. I just moved and am currently making dozens of orders on different sites, and only had such problems with Fnac.