Fnac Reviews 

got it easily and with unforgettable memories

J'ai commande le livre le guide officiel Disney dreamlight Valley et je l'adore il est super.

Malgré la forte affluence, personnel efficace et charmant

Pre-ordered a game there 1 year before release, about 20 days after the game released they simply cancelled the order. No uodates before hand or heads up.
Niw there no change to preorder the game or even get the edition...

Do NOT order if you are not from France. I ordered two music albums on 11.11.2024. They didn‘t ship it out and I didn‘t have any update on the 18th, so I contacted customer service. They re-sent the package, but forgot to declare it so it was stuck at the border for a week. I asked them to provide the paperwork, but DHL claims that they never got it. Then, after a week, they re-sent it again. But this time they forgot to add the bill ????? So it got sent back at the border again. I requested for another try to re-send it because it was really important to me. They forgot to do it, and today I got a mail that I will be refunded if I send the package back. I contacted customer service and they told me they can‘t do anything and I have to order it again. I definitely won‘t do that because one month later I don‘t have my package because the workers either forgot the declaration or the bill. So this is a major failure of the customer service. My emails are also left unanswered.

The item I purchased was dispatched within an hour of placing the order

FNAC have taken over Darty. If my recent major problems are anything to go by thenthe should not be used.

While I was placing the order I got an error. I restarted and the payment went twice. I only received one email confirmation but, in the end, both orders were processed. I only noticed when both orders were shipped. I have call them right away, but it was already too late...they told me not to accept the package. DHL told me they need their approval, and I have contacted them again. This time they said to accept the package and pay the duties and fees, and they will refund, pay for the return fees and the duties. Package received, i have contact them for the return and they said it was a misunderstanding, and I have to pay the shipping and they will not refund me the duties. I

This is a scam. I ordered a CD that never arrived and they ignore messages from me.

Total scam, want to buy an eBook, marketed as an "ePub", no way to download any .epub, but only an useless .acsm...
Why do you say it's as an epub, if it's not an epub???
Found some help telling to go to kobo.com, but you get the same .acsm shit.
No way to even contact them.
On top of thay, they are trying to scam you even more money with subscription services.

The most useless online store and least helpful customer service.

Stupidly I bought an ebook thinking it was an actual book, very badly advertised not to forget, I immediately notice once I receive the email and contact to cancel the order, I asked for a refund, or alternatively a store credit voucher. Their response was I could down it on my phone and read it there. An absolute ridiculous response, while the mistake was mine, you think in this day and age we could cancel an order. I didn't even download the book as I have bad vision and will most definitely not be reading the book on my phone, having read some of the reviews one reviewer says they weren't even able to download the book to their kindle, never mind an android phone. Absolutely appalled and lost 20€ for a backwards shop, that I'll never go near again online or in person. Awful.

I am very happy

Their marketplace is worst. Also the Stores. Staff doesnt know how to treat customers. They dont take return the products. Its my first experience and abandon FNAC for the rest of my life and will make sure no one in my know do shopping from FNAC. Worten is the best.

Waiting for a CD I called the store to see if it had arrived. Four times, no reply. I was billed Eur 70 for thé calls, without reply. I was advised to write to their customer service, registered mail, another Eur 5. The reply was to offer a coupon of Eur 5. Thank you for that. I will never return.

Super merci beaucoup

It is true that Fnac.com made a serious effort to be more compatitive compared to where they were one or two years ago. This is a positive point.

But there is still some points that make it, and far, not my preferred site for Hi-Fi:

1) The navigation on the site is a nightmare, no way to get the same context with the same path. We have this worrying feeling that we are not shown the same product for the same search (guess why ?)

2) There is no way to get an answer on a question on a specific order

3) My last order (800€) should have come with fidelity point, nothing has been put on my credit 3 days after the order

4) The chat answers: "all our agent are busy": awesome !

5) The catalog is not so wide and it is hard to find product with good price/performance ratio, it is either low-end or high-end, and unfortunatly, in this last case not with the leaders (search for audio helmet for exemple)

6) The web site has so many bug everywhere: navigation, profile management, payment transaction. It is very tedious and irritating to use it, you have to be motivated!

7) Delivery data are far away from those displayed at order time

Well a lot of things to o to pretend being part of the leaders on Hi-Fi e-commerce :-)

Order: 945O4BK5VMRAI