We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
shipping,&handling to high.
12 January 2021
FMP is awesome in getting parts…
FMP is awesome in getting parts delivered promptly. Excellent in trying to resolve customer parts inquiries. Great pricing structure.
5 January 2021
Tom at curbside pick up is great..
Tom at curbside pick up is great.., so helpful n professional.. he is a valued employee!
3 January 2021
Reply from Franklin Machine Products
Thanks so much for the shout out to Tom, we love him too! He brings so much knowledge to the industry! Stay well!
Have no problem with your products but…
Have no problem with your products but your shipping charges are out of line with other similar vendors that i use.
29 December 2020
Reply from Franklin Machine Products
Thank you for your feedback Denny. I will share your concerns with our logistics team. Stay well!
Good service quick response.
29 December 2020
Fast service
26 December 2020
I have used FMP and watched the growth…
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service and adapting to the constantly changing environment of the Food Service Industry.
I hope you all have a Happy, Healthy and safe holiday season.
Sincerely,
Ken (KP) Pesce
15 December 2020
Reply from Franklin Machine Products
Thank you for the kind remarks Ken. We continue to look for ways to improve the products and service that our customers need, especially during these times. Stay well!
First class service.
My distributor Michelle is the best she provides excellent customer service and helps with every need the company haves. The responds time is amazing and she confirm every order and eta accurately. I'm very thankful to have her as my distributor. She's extremely professional and a pleasure to know .I appreciate her helpfulness and grateful I've had the opportunity to work with her for many years. She's a Diamond.
5 December 2020
Always knowledgeable & helpful,best…
Always knowledgeable & helpful,best supplier I deal with!
4 December 2020
I have always had a good experience…
I have always had a good experience with purchases from FMP. They are normally my first choice when looking for restaraunt supplies and parts
3 December 2020
Web site can be difficult to navigate
Web site can be difficult to navigate. Search engine not great.
When calling to order parts you often get sent to voice mail which takes 24 hrs to respond. Shipping went from 1 to 2 days in my area to 3 days.
3 December 2020
Reputable business & Quality products
FMP has always provided me with quality products. I have always been able to reach out to them, and get a reply. They have always gone above & beyond in every situation for me. There have been times where I had odd, and very specific questions, and they took the time to get me that information. The reason it's 4 stars is because there has been a couple of times where 1 item on my order was backordered, and I would be told a date to expect it to arrive, and then it change at least 2 more times. I am okay if it changes once, but more that once is very extreme, and that typically means when I relay an approx. time frame to my customer, and then it changes 2+ times, they begin to get irritated, and feel jerked around. Other than that, they are a fantastic group to do business with!
3 December 2020
always very helpful
3 December 2020
Great service
I have never once called them and hung up more confused than while I called. The staff are great at helping find the parts needed to help resolve my problems and concerns.
3 December 2020
Website is super easy to use
Website is super easy to use. Any problem we have ever had with missing or broken items has always been handled with the utmost care and concern. Shipping is super quick and always on time! Customer Service is always a delight to work with! Super pleased!
3 December 2020
Reply from Franklin Machine Products
It is our pleasure to serve you! Stay well
Always wonderful working with the FMP…
Always wonderful working with the FMP group. Keep up the good work!
3 December 2020
Reply from Franklin Machine Products
Thank you Robert! We are always striving to be better! Stay well!
good customer service
3 December 2020
Reply from Franklin Machine Products
Trish, Thank you for taking the time to send us a compliment! It was our pleasure!
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