We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Ordering was easy
Ordering was easy, package came quickly. Product met or exceeded expectations.
13 October 2021
Reply from Franklin Machine Products
We appreciate your business and we love exceeding our customer's expectations!
Great service fast shipping came sooner…
Great service fast shipping came sooner then expected
21 September 2021
Reply from Franklin Machine Products
As we navigate global supply chain delays along with you, our team is working to ensure that we have what you need when you need it. We appreciate the positive feedback and we love outperforming expectations!
Customer service
Hi my name is Ricky Rogers I am a service tech for yellow cab, and pleased to inform you about Mary Hyde. Mary is one of the best at her profession. Mary is very knowledgeable, very professiona and very courteous, and always a pleasure to talk to. Sincerely Ricky Rogers
21 August 2021
Unprompted review
Reply from Franklin Machine Products
Thank you for your kind remarks Ricky! We agree, Mary is one of our best and we appreciate you recognizing that! We will be sure to give her a shout out in our team meeting and recognition program! Thank you for your business!
Reply from Franklin Machine Products
Welcome to TundraFMP! we continue to improve the service to our customers even during these challenging supply chain times. Thank you for your business!
Great service!
14 August 2021
Reply from Franklin Machine Products
Thank you for your feedback and for your business!
Ordered product online
Ordered product online. Said in stock. A week later I had to call to find out not in stock and no eta. Heard great things about fmp. This was not good. Thx.
Web reference 1289256
13 August 2021
Reply from Franklin Machine Products
Thank you for your round of applause and thank you for your business!
Doug Johnson, Mack II Inc.'s Go to Parts Guy
I just want to tell you how much I appreciate Doug Johnson and all he does to make my life as a Maintenance Supervisor for Mack II Inc. so much easier. I have worked at Hartsfield Jackson Atlanta International Airport, the world's busiest airport for 25 years now between 2 different companies. Doug has been my parts person (specialist) for most of that time. He is what I call my "Go to Guy" Doug has excellent customer service skills. He can get parts for me when no one else can. When I'm having one of those senior moments and can't remember things exactly the way I want to, Doug will go into my buying history and help me get exactly what I previously ordered maybe 1-2 years ago. I am so big on that buying history being such a valuable tool. When I need a specific part and other parts distributors give me a hard time with not having a particular part in their stock catalog and want to 1st send me a quote and spend days going back and forth with the factory, Doug can get me that same part with no hassle and in a timely manner and get me a lower price that the other company would. I just truly appreciate Doug Johnson and he is the reason I first used DSI and continued to use him with the FMP company. I did not like using FMP prior to the merger and would use Doug with DSI before I ever picked up the phone to call FMP. Seriously, I cannot stop saying good things about Doug. He highly exceeds all my customer service expectations. I do not know another person who does what he does. Even though I actually have an account rep with Parts Town and Grainger and several other distributors, Doug's service to me and my company exceeds those account reps. My company at times will pay more money and not the lowest cost because we value excellent customer service. You have a very valuable employee in Doug. I hope that you appreciate his service as much as I do. Thank you for your time reading this.
28 July 2021
Unprompted review
Reply from Franklin Machine Products
Cheryl, Thank you so much for taking the time to shine the light on one of our fabulous customer service reps! Doug is very experienced and so helpful to our customers. He takes the time to ensure we understand what you need. We will be sure to give him the recognition he deserves! Thank you for your business!
50/50 Service
Some times shipping is fast and sometimes shipping is slow it’s truly 50/50. What I don’t think is very good however each time I’ve called about those 50/50 orders is customer service. Each time, everyone is rude, no call back and never anything solved. Basically just waited 1 month for 9 parts because 1 was out of stock. Makes no sense. Customer service should ship partially completed and back order 1 item. So expect 50/50 results with ordering.
25 July 2021
Reply from Franklin Machine Products
Thank you for your feedback Sean. We are updating our website to ship partial so your in stock items are not delayed, This will be completed in the next few weeks. We have this availability on phone orders but needed this improvement on the web orders. Again, thank you for calling this out and thank you for your business!
Fast delivery an easy to find products.
25 July 2021
Reply from Franklin Machine Products
Thank you for the positive feedback!
Why oh Why havn't my parts left the warehouse?
customer service is great but if the warehouse doesn't ship the order what good is great customer service?
This is an ongoing problem. I order parts next day and I have to call the next day to find out that the parts never shipped, so next day becomes 2 to 3 days.
If this problem was fixed everything would be excellent.
21 July 2021
Unprompted review
Reply from Franklin Machine Products
Steve, thank you for your feedback. We sincerely apologize for the delays in getting your orders to you. Like many other companies, our team has been impacted by global supply chain delays and labor shortages, which has resulted in extended lead times for many orders. We are working diligently to ensure that our customers receive their orders on time. Thank you for your business and patience with us during this time. If you have any questions, please contact our customer service team.
long wait time
Purchased our item Monday morning, checked the order status 5 days later which still says pending/date undefined. I do not recommend this company.
3 July 2021
Reply from Franklin Machine Products
Good morning, I am unable to locate your account. Is it possible that you shopped as a guest? Would you kindly call our Customer Service Team at 1-800-257-7737 with your order # so we can check the status of the shipment? Thank you!
Ordered 2 switches but received one…
Ordered 2 switches but received one correct and one incorrect.
30 June 2021
Reply from Franklin Machine Products
We apologize for the mis-packing on this order. A replacement has been sent at no charge. We appreciate you and your business!
Reply from Franklin Machine Products
Thank you so much for the kind words! We continue to invest in product and technology to better serve you and all our customers!
Reply from Franklin Machine Products
Thank YOU for your for your honest feedback, but more importantly for your business! WE will continue to strive for a five!
Reply from Franklin Machine Products
Thank you for being a valued customer!
batter mixer---????????????
Received my batter mixer which I was so happy to get---used it once--- then it quit------what kind of products are you selling??????? using super glue or something????
3 June 2021
Reply from Franklin Machine Products
Mr. C, we are sorry to hear that this product stopped working for you. TFMP strives to offer the best quality products to our customers. We will work with you and the manufacturer to determine if this defect is covered under warranty. In the meantime, we have sent a replacement to you. Please return the original to our customer service team for inspection and we will investigate.
Reply from Franklin Machine Products
Thank you for sharing your satisfaction with our service! We love making our customers happy!
These guys have alot of product and…
FMP is a company we have trusted for a long time. They have a great amount of product and their shipments get out quickly and in great condition.
2 June 2021
Reply from Franklin Machine Products
Thank you so much so much for the nice comments! We love our long time and new customers alike! Our team continues to add a wide variety of parts, products, equipment and apparel for everyone!
Company gives a pleasurable experience
We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour web site and were welcomed with very competitive price and honest shipping charge. THANK YOU!
We have yet to use the can opener but it looks and feels like what we want and need.
28 May 2021
Reply from Franklin Machine Products
We are so happy that we have a product that will make your life easier and is affordable! Our team works hard to maintain a valuable list of small wares, parts, equipment and apparel that meets the needs of all customers!
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