WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more
Company replied
The Federation of master builders. Is a long term institution for the building. Trade. It's reputation is very highly rated. Long may you serve the building trade. As there is not another federation t... See more
Company replied
Thank you so much for this amazing product Adam and team at Intelligent Membranes I love this product and will definitely be recommending this to my clients and use this on my next Development Hi... See more
Company replied
Company details
About Federation of Master Builders
Written by the company
Join the FMB
Find a Builder
About us
The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.
Our mission
We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.
Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.
We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.
Contact info
25 Ely Place, EC1N 6TD, London, United Kingdom
- 0330 333 7777
- reception@fmb.org.uk
- www.fmb.org.uk
4.5
Excellent
886 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Federation of Master Builders
Hi Hayley
Thank you for your kind review - and welcome to the FMB!
Best regards,
The FMB
Janet from FMB was very helpful &…
Janet from FMB was very helpful & polite throughout the process.
19 December 2024
Reply from Federation of Master Builders
Dear Addems & Hambling LTD
Many thanks for your kind review, we're always glad to be of service. Welcome to the FMB!
Best regards
The FMB
Reply from Federation of Master Builders
Dear RAAJ Construction Limited,
Thank you for the kind review, and welcome to the FMB! We look forward to supporting your business, and championing high standards in construction together.
Best regards
The FMB
I'm very disappointed with the fmb Web…
I'm very disappointed with the fmb Web site l don't get many job referrals but when l do l can't navigate the Web site to respond to the referrals
2 December 2024
Reply from Federation of Master Builders
Dear Multi-Trades Building Services,
We're sorry to hear about your difficulties pertaining to our online job leads. A member of our team will be in touch to help you get more out of this service.
Best regards,
The FMB
Great resource for builders and the…
Great resource for builders and the Home Improvement Industry.
1 February 2024
Reply from Federation of Master Builders
Dear Select Products (Yorkshire) Limited,
Thank you for the kind review, we're glad to hear that you are getting good value from your FMB membership.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
Completely worthless
An endorsement from FMB is completely worthless. In fact, you are likely to get a complete cowboy builder as they will use the quality mark from FMB to hide behind their inadequacies. Also be warned about what FMB say about managing a build, again completely worthless. My advice is simple: -
1. Do not pay a deposit
2. Check to see if a builder has any outstanding court judgements
3. Have your own contract from the Kitchen, window people.
4. Manage your own internal works for example flooring and fixtures and fittings. Painful but worth it in the long run.
FMB state that do not pay upfront, well if your house is a complete building site then you have no option but to pay because the builder walks out, effectively blackmailing you. Finally, if you are in a mess then FBM will ignore you completely. BE WARNED!!!
Please read other 1* reviews on this site as they are broadly in line with my experiences
1 December 2024
Unprompted review
Reply from Federation of Master Builders
Dear Joe,
We’re sorry to hear about your experience. Unfortunately, we’ve been unable to locate your case based on the details provided.
If you could share any additional information, we’d be happy to investigate further. You can contact us on 0113 201 4263, or via disputes@fmb.org.uk
Kind regards,
The FMB
Proud to be part of the FMB
FMB is taking an active approach to inform residents and to assist builders! Clients understand the value of working with an FMB approved member.
Thank you
2 December 2024
Reply from Federation of Master Builders
Dear Marta,
Thank you for the kind review, we're proud to support quality builders such as yourself.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
Highly recommended!!!
The Federation of Master Builders has been an invaluable resource for us. Their team is incredibly knowledgeable, always ready to provide guidance and support whenever we need it. Beyond that, being part of their community has been a game-changer. It’s great to connect with other like-minded professionals and share experiences, tips, and advice. Whether you’re looking for expert insights or a supportive network, the FMB delivers on all fronts. Truly a top-notch organization!
2 December 2024
Reply from Federation of Master Builders
Dear Ann,
Thank you for the kind review, it's great to know that FMB membership has been so helpful for you and your business.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
FMB Membership
The professionalism of all the people that we dealt with was the best, before joining they answered all our questions in full
29 November 2024
Reply from Federation of Master Builders
Dear TCK Construction Limited,
Thank you for the kind review, and welcome to the FMB! We look forward to supporting your business, and championing high standards in construction together.
Best regards
The FMB
Amanda kept me updated by email and…
Amanda kept me updated by email and phone call regarding a dispute I had with one of FMB's members, and I got the outcome I needed.
19 November 2024
Reply from Federation of Master Builders
Dear Jo,
Many thanks for the kind review, we're glad to hear that our Disputes team were able to assist you in finding a solution for your case.
Do feel free to reach out to us again at any time.
Best regards,
The FMB
Great companyEasy to deal with and not at all pushy
Easy to deal with and not at all pushy. Kept well informed and the whole process was professionally dealt with.
13 November 2024
Reply from Federation of Master Builders
Dear Richard,
Thank you for the kind review, we're glad to hear that the joining process was handled so smoothly for you.
Welcome to the FMB, we look forward to championing high standards in our industry together.
Best regards,
The FMB
Reply from Federation of Master Builders
Dear Hipco,
Thank you for the kind review, we're glad to hear that FMB membership is proving so useful for your business.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
FMB has gotten me better jobs , bigger jobs and contacts i would never have had .
FMB has made my company stand out from the rest , the backing from them job leads and there yearly site visits to check quality of work . They always call and are there to answer any questions needed. Been with them 2 years and going into my third. Strongly recommended .
7 November 2024
Reply from Federation of Master Builders
Dear Kevin,
Many thanks for the kind review, we're glad to hear that FMB membership is making such a positive difference for you and your business.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
Quick and easy to use.
5 November 2024
Reply from Federation of Master Builders
Dear Bradshaw Contracts Ltd,
Thank you for the kind review, we're glad that you're enjoying the benefits of FMB membership.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
You’re supposed to help and support us…
You’re supposed to help and support us I’ve been a member for 27 years , and my experience with your 10 year warranty have left me pulling my hair out . I have had several properties covered by you, NEVER again
7 November 2024
Reply from Federation of Master Builders
Dear David,
We're sorry to hear about your frustrating experience with one of our warranty products, a member of our team will be in touch to discuss your concerns.
Kind regards,
The FMB
This year we had an issue with a…
This year we had an issue with a client involving a warranty and your contact was very helpful with her advice . It gave us confidence to move forward .
7 November 2024
Reply from Federation of Master Builders
Dear Marnick Builders Limited,
Thank you for the kind review, we're glad to hear that our Disputes team were able to provide you with the support required to resolve your case.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
they are there if i need them to help…
they are there if i need them to help and advise
7 November 2024
Reply from Federation of Master Builders
Dear Richard,
Thank you for the kind review, we're always happy to be of service.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
Excellent .
7 October 2024
Reply from Federation of Master Builders
Dear Mandeep,
Thank you for the kind review, we're glad that you are happy with the service you receive as an FMB member.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
I wish we had joined a few years ago
I wish we had joined a few years ago! From contact to completion Janet and Chris made the FMB registration process run smoothly and efficiently. I will be recommending to others in the trade and we look forward to everything FMB has to offer!
30 October 2024
Reply from Federation of Master Builders
Dear Rdesign Building Solutions Ltd,
Many thanks for the kind review, we're glad that the registraion process was handled so smoothly for you.
Welcome to the FMB - we look forward to championing high standards in the building industry together.
Best regards,
The FMB
Fully informed us at every point of the…
Fully informed us at every point of the application! A lovely team to deal with, very professional looking forward to a long term working relationship.
24 October 2024
Reply from Federation of Master Builders
Dear Unhappy customer,
Thank you for the kind review, we're glad the joining process was handled well for you.
Welcome to the FMB, we look forward to championing high industry standards together.
Best regards,
The FMB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.