flybreeze.com Reviews 

Breeze airways is one of the most kind and comfortable flights i’ve been on with kind flight crew pilots and first officers and the gate and agents and bag drop off staff over all my glight with captain steve and his flight cree along side his nice and kind first officer on flight MX2855 to MCO frim RDU was a great flight and staff 5stars all around

First of all, there is no phone number for Breeze, you are forced to communicate to a chatbot, and then possibly get transferred to a human. I was booking a domestic flight for my brother, who is a minor, and everything was going fine. It asked for his name and birthday, and I then proceeded to pay. Something came up, so I had to rebook it for him and went through the process again. The day before the flight, I noticed the information on the passenger details showed my name. So I tried to get a phone number, but of course, they don't have one. I explained the situation and the fact that there must have been a mistake on their end since it asked me for PASSENGER details, and that was what I entered. After communicating through their live chat and asking for a supervisor, they said that they wouldn't help me and to cancel and rebook (the fare was now doubled) and that they were done responding. I found it funny how in the same message, the supervisor admitted that he could see it was never for me, and that the previous booking showed my brother's name and details. Absolutely atrocious customer service and lack of care for the customer. Will never make the mistake of spending money with them again.

I was very pleased with all aspects of this wonderful airlines. Before my return flight, my daughter was involved in an accident. She was recently post-operative when we began our return journey. She was still fragile and quite weak. I was absolutely floored by the attention they gave my daughter. They were absolutely amazing!

I have a fear of flying and I really enjoyed the flight from Norfolk to providence. A hour and 15 minutes flight no turbulence and excellent customer service by airlines host and the pilots. The plane seat was very comfortable. Very good

First of all, I never write reviews, but I'm taking the time so that hopefully someone will read this.
So I missed my flight due to security holding me and not giving back my shoes which I will never understand I am a US citizen a native Floridian. I look like anybody's mother, but for some reason I was detained for over 20 minutes, so because of that, I missed my flight. So my baggage was put on the plane from Tampa going to Columbus. Without me!
I immediately could not get anyone from Breeze Airways to help me. I stood at the gate for 30 minutes. Finally, I went down to the ticket agent told him what has happened and basically I lost all the money for that trip., and they could not get me on another flight that day. All the while my luggage is still going to Columbus without me.. so I had to book a one-way ticket through Southwest that would get me in Columbus at 9:40 at night.
So basically, I was trying to get Breeze to hold my luggage since I would be there that evening. They told me that their baggage office closed at 8pm , so I would have to wait until morning because the southwest flight was coming in at 9:20.! I promptly found out there is no phone number. I REPEAT THEIR TRULY , POSITIVELY, WITHOUT DOUBT, IS NO PHONE NUMBER FOR BREEZE AIRLINE. THAT IS A PROBLEM.!!
It took me 158 Texts and 5 hours going back-and-forth explaining the situation. ( I am not exaggerating.) Then they tell me my baggage is going back to Jacksonville.? But why??? I don't live in Jacksonville. I'm going to Columbus.!!can't they just hold my baggage? I told them I don't care if they dumped everything out, and throw it in a garbage bag. I have nothing to hide, but I have medicine in my bag that I need.! it was only then, that things started to change and they finally told me they would put my bags into Southwest..( I found out there is a liability clause regarding putting a bag on a plane without the passenger and with medicine inside the bag, it could leave them in a whole lot of trouble) so I will say my baggage was at Southwest when I arrive that night.
The point is it should not have taken five hours and only text messages....I should've been able to call somebody...
So keep this in mind if you're booking with them that is something happens you cannot call them.
I would never fly that airline again, Southwest is much easier to deal with.
I lost an entire day of this trip, and over $400....
There is no excuse for any of this....
Good luck

I had a Great Trip both ways with Breeze Airline, starting from the Gate agents especially Joahann at Bradley Airport! The Crew is extremely nice, they make you feel like family. I definitely will fly them again!! Tha

Sitting on this plane waiting for a gate. Jacksonville and breeze are the pits

I used breeze twice and both flights were great. The legroom is far better than most large airlines. They had plenty of overhead space. No mandatory checked bags. Complementary water, coffee, or tea. Snacks are available for purchase, their veggi ramen soup is delicious.
No TV on board however download the app for free WiFi and movies on your own device. We were delayed on ground due to lightening, (out of their control) and the crew was so attentive, they gave out water, and cookies while we waited.
The crew is outstanding, very fun, personable. I can’t wait to fly with them again.

Today was my first time flying Breeze Airlines. It is a near full 4 hour flight that turned into nearly 5 hours due to dodging storms along the way home. Not a horribly lengthy flight, yet still too long. Somehow, overnight, the departure time was lengthened by 15 minutes. Once we arrived to the airport, it was delayed again twice, to equal another 25-30 minutes. Typical, but not a good first impression!

Boarding the plane became chaotic because few people could understand what the Breeze employee was saying. She seemed to want to eat the microphone when speaking into it.

Once on board the flight, the attendants had to stay seated for the first hour of the 5 hour flight because it was too bumpy. Once through the turbulence, they got up to serve drinks. Your choice was water or ice water. Anything else, they charged for. No snacks were handed out.

I asked one of the attendants if they had a blanket because my husband was cold, but really wanted to rest his head on it while he tried to sleep. They had no blankets of any sort, so they said.

There were several young babies on the flight who were quite vocal about their being uncomfortable! I was taken aback when one of the flight attendants shouted fairly loudly ‘Give ‘em a bottle! Give ‘em a pacifier! Give ‘em a boob!’ That was rude & unethical as well as uncalled for! It is definitely not her place to be instructing passengers on how to quiet their kids who have no control over how they feel about flying.

It was not the best of flights home from vacation…. But still happy to be back home and in my own bed!!!

Absolutely terrible experience with Breeze Airways. I will not fly this airline again.

Our flight from Tampa to Norfolk was originally scheduled to leave around 8 PM. It has now been delayed repeatedly—first to 10 PM, then midnight, and now after 1 AM. I’m traveling with two young kids who are now awake hours past their bedtime, sitting in an airport late at night with no plane at the gate and no Breeze employees there to provide any information.

I understand that delays happen. What I don’t understand is repeatedly moving the departure time back by hours with seemingly no reliable plan or communication for the passengers waiting at the airport. When you’re traveling with children, reliability matters, and this experience has been anything but reliable.

I took a chance flying Breeze instead of sticking with the major airlines I normally use, and I regret it. Whatever I may have saved on the ticket was absolutely not worth the uncertainty, lack of communication, and disruption to my family.

This experience has convinced me that I’d rather pay more to fly Delta, United, or another major carrier than take this kind of gamble again. Breeze lost me as a customer.

Breeze airways lost my luggage. terrible customer service that’s completely unresponsive. still have no idea where things are at. Rest of airport staff was rude and unhelpful.

My wife and I have been customers of Breeze Airways for a few years now and have flown them many times. However, after our scheduled flight tomorrow, we won't be flying Breeze any longer, just too many issues.
The airline touts a new, modern aircraft fleet yet there are just too many equipment and schedule changes for to consider Breeze dependable any longer.
Tomorrow we are scheduled to fly out of Tampa. It was advertised as a modern AirBus aircraft. However, just received notification today that the "equipment" has been changed. I had a feeling this was going to happen because our flight was not close to full and have had Breeze change equipment on us in the past to smaller planes. So, now we are flying on a smaller Embraer aircraft that is almost 20 years old and does not even have WiFi (which was one of the big items advertised for our flight). Also, we had originally reserved at the front of Extra Legroom section. But, as part of the equipment change to a smaller plane, we have been automatically reassigned seats farther back. I luckily was able to reserve a little better seats from the very few openings that were left. In the notification they also called for "volunteers" to give up their seats because the smaller plane was now overbooked.
This is not the way I want to be treated by an airline, and things like this seem to be happening to us more and more when flying Breeze. I want dependability and consistency; over time I have seen these two aspects erode with Breeze Airways.
So, tomorrow (and the return flight next week) will be our last.
If Breeze wants to retain its customer base, I suggest they place the customer experience at the top of their priority list and quit switching equipment around to pack us in like sardines.

The airline itself and the actual cabin and airplanes are comfortable but this fly breeze.com, forget about it no communication no assistance.!! They promise you points and if you're not absolutely dotting your I's and crossing your T's on the website you lose your points! I had 21, 8 00 points and I logged out of my Breeze account went back in and they disappeared. I canceled my Breeze rewards visa and therefore Barkley was canceled don't ever ever ever get a Breeze easy Visa card, that's all I can say. You're going to be bald by pulling out your hair on trying to retrieve the points that were taken away from you!! I hope this helps

I had the best experience flying Breeze Airline Raleigh/Durham to portsmouth New Hampshire. the staff were very friendly and the flights were on time if not early. The plane was clean and the prices was excellent. Will be flying Breeze again.

We flew first class on @breeze airlines on July 24th from Norfolk to San Diego. The plane was dirty you could see the cup stains on the seat consul. All passengers could use the same bathroom and there was no food service for a five hour flight. Coffee was horrible. The worst part was we had to wait two hours for our luggage after we arrived in San Diego. I predict they will be booted out of San Diego Airport soon as I was told this was not a one off.

If I could do 0 stars I would. First flight was delayed for maintenance which caused me to miss my connecting flight. Next flight they can offer me was 2 days away. No lodging compensation. They are refunding me a small portion of my trip while I now have to spend $560 to get home. They don't have enough flights to fix there own mess ups and don't compensate outside of that. They suck

We paid the checked bag fee for what should have been the easiest possible flight: a direct, 1-hour trip. Breeze still failed to load our bag onto the plane, and it's now been more than 24 hours with no communication about where it is or when we'll get it back.
We did everything asked of us — filed the required bag inquiry with the airport attendant right away, then followed up with Guest Experience, who just said we'd been placed in a queue. Since then, nothing. No status updates, no calls, no emails. The automated text system was a dead end with zero useful information.
We had kids with us and had to scramble to buy basic essentials out of pocket just to get through the day. Paying extra for checked baggage on a short direct flight and still ending up in this situation, with no communication to show for it, isn't what we expected from Breeze.

I had an awful experience flying with Breeze Airways. My flight was delayed by over four hours on the way to my destination and then another four hours on the return trip. What made the experience even worse was the complete lack of communication. Updates were delayed, inconsistent, and often nonexistent, leaving passengers sitting at the gate with no idea what was happening or when we’d actually depart.

To top it all off, there was no compensation or meaningful effort to make things right after wasting an entire day of my trip. Delays can happen, but how an airline handles them is what matters, and Breeze failed miserably in that regard.

If this is how Breeze treats its customers, I don’t see how it can build long-term loyalty. In my opinion, this is the same kind of poor customer experience that has hurt other budget airlines, and if they don’t make major improvements, they could end up following a similar path. I won’t be flying with Breeze again, and I wouldn’t recommend them to anyone who values their time or expects basic communication and customer service.

My kids flight was changed by airline my daughter was told in an email she could change the flight at NO COST by their customer service representative. When she tried to change my flight she was told by a different representative that she was given the wrong information and they would not be honoring what the 1st rep told her.