Flue-pipes.com Reviews 20

TrustScore 4 out of 5

4.0

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Company details

  1. Wood Stove Shop
  2. Technical Service

Written by the company

Flue Pipes is a family-owned business with over 11 years of experience in selecting, fitting, and installing chimney liners and twin-wall insulated pipes. We’ve helped countless homeowners and companies enhance the safety and warmth of their buildings. We put tremendous effort into providing our customers with unparalleled assistance before, during, and even after installation. Our goal is to ensure you make the correct choice for your chimney flue solution from the start.


Contact info

4.0

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shitty company and they are the middle…

Shitty company and they are the middle man who also are not informed on how to install the products. Won't reimburse you for them sending wrong order. I paid twice for an item and never got reimbursed for the original item that was returned. They didn't want to refund the return shipping charges. Eventually refunded the shipping charges but not the additional item that was returned. Fought me tooth and nail and are very much the type that believe they are always right

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Packed well arrived on time good…

Packed well arrived on time good quality at reasonable price

6 January 2026
Unprompted review
Flue-pipes.com logo

Reply from Flue-pipes.com

Thanks Peter, we appreciate your review! Glad everything arrived on time and met your expectations.

Rated 5 out of 5 stars

Very high quality material and easy…

Very high quality material and easy assembly, recommend this product highly!

20 November 2025
Unprompted review
Flue-pipes.com logo

Reply from Flue-pipes.com

Thanks Matt! Great to hear you’re happy with the quality and easy assembly. Much appreciated!

Rated 5 out of 5 stars

Isabella was really helpful

Isabella was really helpful, advising about all the parts I would need to fit a stove in a garden cabin, something I had not done before. All the parts seem good quality.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and super fast delivery

Amazing service, especially as these days traders are either not contactable or “there is always a minor misunderstanding”. However, Michel JANSSEN, was instantly available and we did a video call to ensure everything would work as intended, where he was highly experienced in his consultancy. The order was shipped the next day, as we missed the lunchtime cutoff time for the order and arrived the day after shipping in the morning. Everything worked out perfectly and I would order anytime again with Michel at Flue-Pipes.

5 December 2024
Unprompted review
Flue-pipes.com logo

Reply from Flue-pipes.com

Thank you Giovanni!

Rated 5 out of 5 stars

Great company

Great company, emailed before dispatching the order to ensure I had everything I needed. Delivery on time and everything received

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Fast, simple and efficient

Went online to look at requirements, excellent selection available. Selected the items I wanted, easy to place the order, confirmation emails sent through very quickly, and delivery was excellent, arrived within 24 hours of ordering - what's not to like? All we have to do now is actually fit the parts to our mobile home fishing lodge and replace the original one which has died!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Good products and price

Good products and relatively easy to assemble. The only thing that would have helped is providing some reassurance with assembly tips or instructions....I know there is only one way the sections fit together, but it is the exception (the cowl on top of the flue) that throws you off and causes you to doubt

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Arrived on time but with some damage.

Arrived on time but with some damage.
Hopefully the squashed flue liner is long enough for me to cut the damage part off.
P.S.
They got back to me to offer help if my flue was not right but its gone in today and all is well. So pleased me fire is now sorted for the cold season.

29 August 2024
Unprompted review
Flue-pipes.com logo

Reply from Flue-pipes.com

We’re sorry to hear that the flue liner arrived with some damage. We understand how frustrating this can be and want to ensure you are fully satisfied with your purchase. If the damaged section affects your installation, please don’t hesitate to reach out to us. We’d be happy to assist you with a suitable solution.

Thank you again for your order and trust in our company!

Best regards,
Michael Janssen
Flue-pipes.com

Rated 5 out of 5 stars

New flue

I needed advice with the flue I was fitting and as my Roofer onlgave me a few days notice needed it rather quickly. I spoke to Peter the online guru and he was very helpful, when items weren't on the site he added them so I could add them to my order. Also the sales department checked my requirements and adjusted them where necessary. The delivery was free and arrived in a couple of days. The products were great quality and easy to fit. Really excellent company with great customer service. Many thanks.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

No replies to emails

No replies to emails, no phone contact late order and now a rude rep on the web chat. I have no faith my items will ever arrive . Avoid!!!

12 December 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and communication

I placed an order couple of weeks ago, since it was a long lead time I tried to contact flue-pipes to inquire about the order. On numerous occasions I tried to phone them, it went straight to answering machine or they simply didn't pick up. I tried their live chat as well with no response. I've never received communication about when the delivery will be attempted, so I was a bit shocked when I received an email about a failed delivery. Apparently I didn't answer the phone to the courier so I will now be charged an extra £35 for rescheduling the delivery. No wonder I didn't answer the phone, I was at work, unable to do so! Had I been notified my order was coming today I would have stayed at home and made sure I was available. I find it outrageous that I should be charged extra for something that was clearly their fault. Avoid this company and go with someone who actually cares for their customers!

Edit:
Thank you for your reply. As a matter of fact I did buy some flues from you a while ago and my order number was #300001829.
Have a nice day.

1 December 2022
Unprompted review
Flue-pipes.com logo

Reply from Flue-pipes.com

Atilla, You must mix up the flue suppliers here... You never bought anything from us.

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