Purchased a 200ml perfume only to receive a 75ml bottle. Customer service keeps dragging the process by replying that they are waiting for operating team to answer!! what kind of sorry excuse is this... See more
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I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I do... See more
Company replied
There was an internet problem, but on the phone they were v helpful & did their best to sort my order, which we ended up doing on WhatsApp. It was for New Year’s Day, and a lot of the flower deliverie... See more
Company replied
Brilliant! Been using this company for a few years now and they may not be the cheapest out there but the quality of flowers and delivery is exceptional! They have made every delivery on time every ti... See more
Company replied
Company details
Written by the company
Send fresh flowers and a variety of gifts online with Floward. Browse through our numerous products and get same-day flowers delivery
Contact info
Jeddah, 00966, Jeddah, Saudi Arabia
- 00966555056783
- firas.salem@floward.com
- www.floward.com
2.9
Average
775 reviews
Hasn’t replied to negative reviews
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The only reason I’m giving 4* is…
The only reason I’m giving 4* is because they way my order was handled by phone, I’ve order around 1:34pm and was already 8:30pm and still showing prepared, the person that answered the phone was rude and her interest into solve my problem was zero, she put my call on hold and got disconnected, when I called back she said someone from uk customer service would give me a call which didn’t happened, but thankfully my godmother got the necklace and the flowers so overall happy for it
8 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Disappointed
Service was simple and I received the flowers onthe very same day.
However, firstly they call me to tell me they don't have the ones I wanted but they offered a substitution which I assume they forgot to include. Secondly, the order was marked as delivered when they didn't even start the delivery. Finally, the flowers delivered are all not blossomed yet (unlike the picture) so not a great impression to the eye...
8 March 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Amazing product and quick delivery London
Amazing product and quick delivery to London Canary Wharf area. Highly recommended, value for the money as well - I already bought from other companies but I believe this one was the best value for the money for red roses.
8 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
All seemed great
All seemed great. Was sent for a friend. Impressive delivery speed and she was very pleased with her gift,
Will use again,
Thanks
27 February 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Valentines fail
Honestly, I ordered from them 2 times before with excellent service and execution. However, on valentines day they really showed their colors and diseconomies of scale. They didn’t deliver the product on the specified period and customer service were well mannered with no solutions. Had to stay on the phone for 30 mins to reach someone.
Gutted to say this but if your not ready and capable to undertook high amounts of orders on valentines. Don’t facilitate it please as your ruining lots of ppls expectations on an important date.
21 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
A great one-day service
A great one-day service. I ordered flowers and it was delivered in 2 hours the same day. Excellent quality and service. Will use it again.
20 February 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Amazing service 100% recommend.
Ordered the flowers at 4pm & my partner received them at 5:45pm. I received a whatsapp message as proof of delivery as well. Absolutely amazing for last minute flower delivery, will 100% be using them for future occasions
20 February 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Terrible service
Paid for the express delivery and flowers were delivered late, outside the advertised delivery window. Additionally, the receipt (with the price tag) was included in the delivery which is not ideal given this was a gift.
The flowers are nice, but the delivery service wasn't great.
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Super late delivery..
Super late delivery..
2 days after Valentine day which is poor…
No more order from you
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
The roses were looking rubbish dead and…
The roses were looking rubbish dead and what It shows you don’t get and everything for the price was a scam
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I paid for fast delivery and it’s came…
I paid for fast delivery and it’s came late when I ask to get my money back no one answered bad customer service 👎
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Same day deliver? Nope
Delivery was two days late after the occasion. I called and was told i would get a call back but never. the call went to the recipient of the goods and not myself to explain the delay. Not a good service or user experience in all honesty. A shame.
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Very bad it was tooooooo late
17 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Delivered just on time
17 February 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Excellent
Excellent. Beautiful flowers and personal friendly delivery service. Would highly recommend. Thank you
17 February 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
I ordered on February 14th
I ordered on February 14th, and the delivery was on the same day, but unfortunately, it was delivered the second day after calls and correspondences on WhatsApp... I hope the service will be improved for the better.
16 February 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
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