Guys this is scammer website! We ordered the „prom dress” advertised as completely different! This is what we received cheap small grey dress! Absolutely awful quality looks like 20£ dress ! And we pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the... See more
Company replied
It’s hard to know if a fancy dress will fit or look right on you until you try it on and their dress looked differently than the picture and was way off the mark with the fit. The return policy assure... See more
Definitely read the fine print on the return policy! Even if dress is defective and incorrectly sized, they will not accept returns. Poor customer service is not at all worth the cheap dresses (poor q... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United Kingdom
- service@trailforgegear.co.uk
- www.flormiss.co.uk
1.5
Bad
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timeless Elegance
This dress is simply gorgeous and fits like a glove. I couldn't be happier with my purchase!
3 September 2024
Reply from Flormiss
Thank you for your positive feedback! We are glad to hear that you had a pleasant shopping experience with us.
Hope to serve you again very soon.
DO NOT ORDER
Ordered a dress. The dress is horrible. They will not return to please a customer without filling out a long list of reasons. DO NOT BUY FROM THIS OVERSEAS BUSINESS. Always shop USA IF YOU LIVE IN THE USA. THIS IS THE 2ND DRESS IN STUCK WITH FROM TWO DIFFERENT OVERSEAS COMPANIES.
18 November 2024
Unprompted review
Reply from Flormiss
Hi Dawn.
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Please feel free to share any specific concerns or issues you encountered, and we will do our best to resolve these issues promptly.
Thanks for your understanding !
Wish you happiness every day !
More of a scam
More of a scam, hidden behind a name. Do not buy, the material is very cheap- dress not similar to what was advertised. Seems it’s made in China
21 October 2024
Unprompted review
Reply from Flormiss
Hi Luvia，
Thank you for taking the time to leave us a review.
We sincerely apologize for the unpleasant shopping experience you’ve had.
At Flormiss, we pride ourselves on having our own in-house dress factory, supported by a professional design team and a comprehensive dress production and manufacturing process.We are an experienced and professional dress shop.
Thank you for your valuable feedback. We are committed to continuously improving the quality of our products and services, striving to provide you with a better experience.
Please give us an opportunity,we have provided a new solution and hope it will bring you a satisfactory resolution.
Thank you for your understanding, and we hope to have the opportunity to restore your trust in our brand.
Best regards,
Flormiss Service Team
Do not buy from this company
Do not buy from this company
I ordered a dress it was the wrong size, faulty and then find out the company operates from china. After requesting an exchange then a full refund. I have been told in their last e mail to ‘take the dress back to china’ I was also told to take the dress to a local tailor to get the fault fixed. They have a unit in West Midlands where I had offered to take the dress back to.
They have offered gift cards for 35% of the cost of the dress or send it back to china at your cost , keep the dress and have a small refund - the usual avoiding living by non UK consumer rights.
24 October 2024
Unprompted review
Reply from Flormiss
Hi Frogmill,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
Regarding the inappropriate size of the standard table, our website has already stated.
https://www.flormiss.co.uk/return-policy.html
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
In the meantime, we appreciate your feedback.
We are committed to continuously improving the quality of our products and services, striving to provide you with a better experience.
Thanks for your time
Best Regards
Flormiss Service Team
Don’t buy anything from this site
Don’t buy anything from this site, the quality was terrible and the fit was worse!!! The dress came with bright red marker lines on the fabric and the measurements were more than 3 inches off from the provided measurements on multiple seams!!! It’s a total scam.
14 October 2024
Unprompted review
Reply from Flormiss
Hi Abbey,
Thank you for sharing your concerns with us.
We sincerely apologize for the unpleasant shopping experience you’ve had.
At Flormiss, we are always committed to improving product quality and the fit of our dresses, and your input is incredibly valuable to our ongoing improvements.
We value your business and hope you will allow us the opportunity to regain your trust. Please contact our customer service team directly, and they will assist you with the resolution process as quickly as possible.
Thank you for bringing this to our attention, and again, we apologize profusely.
Best regards,
Flormiss Service Team
AVOID DO NOT ORDER !!!!!!!!!!
Please do not order . I am now stuck with 5 dresses that they will not have back.
Standard size dresses ordered only . The site says refundable with 14 days of receipt on arrival. I have not opened, I just want them to go back . I have asked several times for help and the return form. They just keep saying this is not possible. We keep going round in circles . So currently I'm stuck with dress do not want and £490 out of pocket. Please do not get caught out. Avoid at all costs!!!!!
7 October 2024
Unprompted review
Reply from Flormiss
Dear Amanda，
Thank you for taking the time to leave us a review.
First and foremost, as Flormiss, a brand that is dedicated to continually enhancing customer experience, we are truly sorry for the inconvenience and frustration you’ve encountered during the return process. We completely understand how upsetting it can be when things don’t go as expected, and we want to assure you that your feedback is highly valued. It is important to us that every customer feels supported and satisfied throughout their shopping journey.
Our team has carefully reviewed your case and has provided a solution based on the details you’ve shared with us. If this solution doesn’t fully address your concerns or if you have any further questions, please don’t hesitate to reach out. We are more than happy to assist you further and will do our best to resolve any outstanding issues to your satisfaction.
Moreover, we would like to let you know that we are continuously working to improve our return and customer service processes. Your feedback plays a crucial role in this ongoing effort. We are committed to making your shopping experience with us smoother, more efficient, and stress-free, so that all our customers can enjoy a hassle-free return process in the future.
Once again, we truly appreciate your understanding and patience throughout this process. We value your trust in us and look forward to the opportunity to serve you better.
Best Regards
Flormiss Service Team
Zero stars
Zero stars, do NOT order from this company, they will NOT refund your money, no matter what the website says. I'm stuck with a dress that does not fit!
5 October 2024
Unprompted review
Reply from Flormiss
Dear Debra,
We are truly sorry to hear about your frustration with your order, and we sincerely apologize for the inconvenience this has caused you.
At Flormiss, we take customer feedback seriously and always strive to ensure that every customer has a positive experience with us. We understand how disappointing it can be when things don’t go as expected, especially when it comes to returns and refunds.
We have provided a new solution in hopes of addressing the previous concerns and making up for any inconvenience caused. Your feedback is invaluable to us, and we sincerely hope to regain your trust and ensure your complete satisfaction.
We kindly ask for the opportunity to continue our conversation and work toward a resolution. Should you have any questions or require further assistance, please don’t hesitate to reach out to us. We are committed to doing everything we can to provide you with the best possible service.
We look forward to your response and hope to resolve this matter for you as quickly as possible.
Best regards,
Flormiss Service Team
Don’t think just buy
After reading so many negative reviews | was really skeptical about ordering from here. But I'm glad I took the chance. I ordered my wedding dress and it is literally exactly like the picture. Im so happy with it and so excited to put it on. The whole process I had emailed customer service about the delivery and they was very reassuring and the waiting times and it came within the dates that was stated. Dress is made well and for the price I am extremely satisfied. Thank you
14 September 2024
Unprompted review
TOTAL RIP OFF
DO NOT ORDER FROM THIS COMPANY. TOTAL RIP OFF. I ordered a custom dress to my measurements. Not only was the dress not made to my measurements, IT’S NOT EVEN THE SAME DRESS. I have spent the last week fighting within a less than stellar service dept for a refund. I am not holding my breath.
12 September 2024
Unprompted review
Reply from Flormiss
Dear Val,
Thank you for sharing your feedback with us.
Thank you for your valuable feedback! We truly value the experience of every customer and deeply apologize for the issues you encountered during the purchase process. Regarding the size deviation of custom orders, we have taken note of your comments and will implement stricter controls over size accuracy in our future production processes, striving to minimize any discrepancies.
We are committed to providing the best service and the highest quality products, and we will strengthen communication with our production team to ensure that every custom item meets our customers' needs and expectations. Your feedback is essential in helping us continually improve and optimize both our product quality and service processes.
Thank you for your understanding and support. We will continue working hard to enhance the shopping experience for every customer. Should you have any further questions or require assistance, please don’t hesitate to contact us. We are dedicated to providing you with a satisfactory solution.
Best Regards
Flormiss Service Team
Mother of the Groom Dress
I ordered a Made to Measure fitted dress. I was nervous doing this about the sizing the delivery and if it would arrive on time. Everything was perfect. I loved my dress it fit like a glove and arrived on time. I would not hesitate to order again from this company.
14 September 2024
Unprompted review
AGREE-AVOID THIS COMPANY
AGREE. AVOID THIS COMPANY FOR ALL REASONS PREVIOUSLY CITED. RETURNS ARE NEARLY IMPOSSIBLE. RESPONSE TIME LAG TO THE POINT I ENTERED A DISPUTE WITH CREDIT CARD COMPANY. AND IF YOU RETURN SHIPPING IS BACK TO CHINA, VERY EXPENSIVE.
6 August 2024
Unprompted review
Reply from Flormiss
Hi Deb,
We are truly sorry to hear about your negative experience and sincerely apologize for the inconvenience you've encountered. We understand how frustrating it can be when the return process is complicated and when communication delays occur. Your feedback is incredibly important to us, and we are actively working to improve both our return procedures and response times.
Regarding the return shipping to China, we understand that international returns can be costly, and we deeply regret that this added to your frustration. Please rest assured that we are reviewing our return policies to make this process easier and more affordable for our customers in the future.
We genuinely want to resolve any outstanding issues you may have. If you haven’t already, please reach out to us with your order details so we can assist you directly and work towards a resolution. Your satisfaction is important to us, and we would love the opportunity to make things right.
Thank you for your feedback, and we hope to have the chance to regain your trust.
Best regards,
Flormiss Service Team
AVOID this company
AVOID this company. I ordered 3 different dress styles all in the same size for events that were occurring over the following 2 months. I received numerous emails that they would fulfill orders that contained multiple dresses for fear that someone would be making the order, selecting only 1 dress then returning the others. That was not my intention, but the email exchanges (no ability to actually speak to a human) were causing time to run out as the events were fast approaching. I decided to cancel the order and was informed they would only refund 80% of my money. So basically they stole 20% of the cost of the order. Please don't let this happen to you. Order elsewhere.
11 September 2024
Unprompted review
Reply from Flormiss
Dear Toni.,
We are deeply sorry to hear about your frustration and the negative experience you’ve had with your order. We completely understand how stressful it can be to face delays, lack of communication, and unexpected fees, especially when you have upcoming events to attend.
Please accept our sincere apologies for the confusion caused by our email exchanges. Our intention is never to create additional stress for our customers, and we understand that this situation fell short of your expectations. Regarding the refund policy, we do have specific terms in place for cancellations, but we truly regret that it led to your dissatisfaction. We will certainly take your feedback into consideration as we continually review and refine our processes.
Thank you for bringing this to our attention, and again, we are sorry that we couldn’t meet your expectations this time.
Best regards,
Flormiss Service Team
A comfortable, non-restrictive gown
This dress is so flattering and hugs my curves in all the right places. I felt amazing in it! The material is a little thinner than I expected, but not see-through or anything.
26 August 2024
Absolutely beautiful dress
Absolutely beautiful dress! It's comfortable, breathable, and fits perfectly. I love the versatile style- great value for money.
22 August 2024
This dress was perfect for my friend's…
This dress was perfect for my friend's wedding! We were all bridesmaids and wore the same dress and it looked amazing on everyone. It was super comfortable to wear. It wrinkled a bit easily, but it wasn't a big deal.
20 August 2024
I love it so much
This dress is beautiful! It has the prettiest shimmer and it doesn't shed at all. It's true to size, but I think I need to try a different size to get a different fit.
22 August 2024
DO NOT BUY FROM HERE RIP OFF NO REFUND
PLEASE PLEASE DO NOT buy from here the sizing is pathetic and the garments poorly made I didn't order custom made as apparently it's returnable so I ordered a 16 uk as I'm usually a 14 and was happy to alter if too big but the dress they sent is somewhere between a 10 /12. I spent £248 and it's still a nightmare to get a full refund less shipping costs. DO NOT go anywhere near this site if you love the style that much take a photo of the dress and get a replica made here tailor fit and no hassle.
26 August 2024
Unprompted review
Reply from Flormiss
Dear Karen，
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We completely understand how disappointing it can be when the sizing of an item doesn’t meet expectations, especially after spending your hard-earned money.
Regarding the sizing issue, we take your feedback seriously and will work to improve our size chart and ensure that our garments are more consistent. We deeply regret that the dress you received did not meet your expectations in terms of fit, and we understand how this has added to your frustration.
We also want to apologize for any difficulties you encountered during the return process. Our goal is to make returns as straightforward as possible, and we regret that it was not smooth in your case. We will review and improve our processes to ensure a better experience for all our customers in the future.
We genuinely appreciate you bringing these concerns to our attention and are committed to making the necessary improvements. If there is anything we can do to assist you further, please don’t hesitate to reach out. We want to make sure your issue is fully resolved.
Thank you for your understanding and patience.
Best Regards
Flormiss Service Team
Chic and elegant
This dress is even more stunning in person! It's so stylish and elegant - I felt amazing wearing it. The only thing is the material wrinkles a little easily, but it's nothing a streamer can't fix!
23 August 2024
This dress was perfect for my…
This dress was perfect for my daughter's bat mitzvah! It went perfectly with her prom theme, and the quality is amazing.
17 August 2024
Horrible company
Horrible company! Won’t even do exchanges. Request photographs for no reason. Im stuck with a worthess dress that doesn’t fit! Lost my money! NEVER do business with this company!
13 August 2024
Unprompted review
Reply from Flormiss
Dear Andrea，
We are truly sorry to hear about your experience and deeply regret that the dress did not meet your expectations. We completely understand how frustrating it can be to feel stuck with an item that doesn’t fit, especially after a purchase you were excited about.
Regarding the exchange process, we sincerely apologize if our policies caused confusion or frustration. Photographs may be requested as part of our standard procedure to better understand the issue and assist with returns or exchanges, but we understand how this could feel unnecessary. Please know that we are committed to improving our processes to make them more transparent and customer-friendly.
We want to help resolve this situation as best as we can. If you haven’t already, please reach out to our customer service team with your order details, and we will do our best to find a solution, whether it’s a return, exchange, or refund. Your satisfaction is important to us, and we are eager to assist in any way possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience this has caused.
Best regards,
Flormiss Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.