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PO BOX 452631, 34745, Kissimmee, FL, United States
3.4
2 reviews
No recent history of asking for reviews
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Great Experience, the home we rented was clean and welcoming nd had all the amenities you could wish for.
Communication was always very quick and easy.
Can only recommend to stay with Florida Holiday Homes
I booked a trip in July for over New Year’s. First week of December I noticed that they still hadn’t charged me. I contacted them asking why that was. They got back to me stating that they were changing to a different payment processor, and that they would contact me in a day or two to process payment. Nearly a week went by and I heard nothing. Then I check my email and am surprised to find out that they cancelled my trip, 3 weeks before I was supposed to leave. At this point I have already bought plane tickets, disney tickets, rental car, everything. I asked them to call me. I tried calling multiple times. No answer, no reply. Finally, after 6 days, I left them a bad review on Google. Within 2 hours I got a response. Now they claim they got a new Property Manager on December 1st and its their fault. Don’t understand the story change.
Now I just looked on their website and it states my property I was going to stay in is available during the week I was going to stay. Its booked all before, and also booked up until March. I sent yet another message asking for an explanation. Of course I haven’t heard back. I guess they only value their customers when you leave them a bad review, so maybe they’ll finally explain it here
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