Flora2000 Reviews 536

Been doing business now for two years, different occasions. Only once was disappointed at the presentation/appearance of
What I ordered. I contacted customer service…thinking- I’m not going to get anywhere with my concerned/complaint.
immediately…I received response/attention/and solution.
I will continue to order with complete confidence that if there should be a problem in the future, that customer service and attention is nothing less than 5 stars.

They delivered a day late for a birthday and refused to give a refund.

I would never use them. Waste of money.

Sent wrong floral arrangement of very poor quality then refunded $22 from the $112 purchase and ignored follow up WhatsApp messages. Extremely disappointing transaction on all counts.

Been sending flowers to my Mom through them and I must say they are reliable and they do a great job. Their customer service is excellent (with on-time updates) and the flowers are really beautiful (according to my Mom and judging from the pictures sent).

!!! THE WORST SERVICE EVER !!!
money collected, flowers never delivered for my mum on March 8 , support team stopped responding via whatsapp regarding this issue
Better not to use Flora2000 again ,they are the worst on the market!!!!

Same like everyone else here.
I would give them -2000 but i cant.
Still waiting for the answer for my refund but no one replied on WhatsApp and email.
This is what i got from these thiefs only.
They were suppose to deliver flowers on 8th of march.

We regret to inform you that your order could not be delivered as scheduled owing to non availability of fresh flowers.

Your order is scheduled for delivery tomorrow with fresh flowers.

We will notify once the order is delivered.

Warm Regards,

Boldwin Smith

Flora2000
Handcrafted Flowers & Gifts

I am rating them a 1 star because it will not allow me to give a negative rating! I ordered an arrangement 2 WEEKS in advance of Valentines day, because I needed a morning delivery if possible. This was not a last minute order. I ordered a specific arrangement due to the color that I wanted. The flowers did not arrive in the morning, in fact they did not even arrive that DAY! it was not until almost 8:00 pm the following day, that the flowers arrived. The flowers that arrived were NOT THE FLOWERS THAT I ORDERED! The arrangement that arrived looked like the company had thrown together whatever was left over from Valentines day and sent it out last minute. I contacted FLORA2000, they told me they would give me a refund, that I have not seen. a refund does not make up for a ruined Valentines day. Customer service is Non-existent, What a horrible experience!

It's been a week since the delivery date and still no flowers delivered. The only reply I get is the delivery point hasn't had any fresh flowers to deliver. What the hell !!!

I ordered flowers from US to be delivered to Nicaragua on Valentine's Day for Valentine's Day. They ordered for same day but shop was out of flowers. They stayed in touch with me and worked with me. Flowers arrived on 16th. My wife was happy. I am happy. Next time I order a day or two early. And their delivery fee must cheaper than rival.

My order was delivered the day after Vday which makes it useless as you want to make someone special on that specific day. The messenger guy had an enquiry about the address given, and instead of calling me, he decided to just bring the flower back to the warehouse. When I messaged Flora2000 and asked told them the incident, and even offered to shoulder the grab expenses just so my mom would have flowers on Vday. They just gave you the line "it is not within our reach anymore, its the delivery policy to bring back package to warehouse if they cannot reach the recipient". This is unacceptable as businesses like Flora2000 has complete control over their delivery partners and should be liable if that third partner is incompetent. But to dodge the issue and blame it to the delivery company and just tell the customer that "there's nothing we can do about it" is so unprofessional and unacceptable. This kind of business model and customer service should be banned from business like flower business. They gave detrimental effects on people who spent HARD EARNED MONEY and ruin special occasions. I understand that no business is perfect, but how you handled it speaks volume that you only care about money and not your customer.

My order was delivered two days late and one item missing. Would not recommend to anyone. Customer service useless. Not worth a penny.

Worst experience ever. I trusted Flora2000 with delivery of a rather expensive bouquet of flowers on Valentines day. Firstly, their communication is automated, delayed and poor. Secondly, the flowers were never delivered.

If a flower business cannot deliver flowers on the single most important day in their business then that goes to show how inefficient and terrible they are at business.

Appalled.

I would like send flowers for my girlfriend by Valentins day but no delivery. If you in LDR itˋs important for you to make a sign to think about. Iˋm very disappointed and i never will use this shop again.
I contact by email and they would like contact the outlet. Until this time no answer and for sure no answer anymore.
No apologyce only collect the money.

Quick and efficient as requested.
Issue with stock but easily fixed

Thé booking online went well, there was a good selection and the recipients we’re happy too. The bouquet was for new year and the colours being of the season made that cheerful yellow

I ordered Christmas flowers for a dear friend in Victoria Australia who has had a year of ill health. I was told the flowers were delivered as ordered by Flora2000, they were not. My friend never received them. When I contacted Flora2000, all they did was offer to cancel the order and refund my money, nothing about trying to get flowers to my dear friend as I asked. If this was the 1st time I would have thought it was a one off, but this has happened before when my sister, who was having a special birthday never received her flowers, despite my being told the flowers were delivered. Flora2000 advertises they deliver world wide, including to the small town where my friend and sister live, but apparently that is not the case. I have already switched international flower delivery companies and will not use Flora2000 again, they have spoiled 2 very special giving occasions for me which I find totally unacceptable.

I had my credit card number hacked and 2 purchases made for this company. I cannot find any info to contact this company at all. I think it’s shady all the way around. I’m pissed!!

Ordering was easy, big range from which to choose, and when some how I managed to put the wrong state in the receipt address - NA instead of TX - it was very easy to make change.
Would recommend.

A dear friend of ours lost his father. The only concern was they live in the Philippines and we are in the United States. I contacted this Flora2000 via the internet and the transaction was smooth and without difficulty. The arrangement is beautiful and delivery timely. Thank you so much for your help!