Floortrak UK Ltd. Reviews 8

TrustScore 3.5 out of 5

3.3

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Company details

  1. Flooring Contractor

Written by the company

Floortrak are based in Romsey, Hampshire and we’re specialists in industrial flooring solutions such as heavy duty resin, heavy duty cementitious, flow applied epoxy and heavy duty resin bound epoxy screeds. We have over 30 years of experience in the industry, with an impeccable reputation for customer service. We offer a variety of flooring solutions for the garage, office, factory, workshop, warehouse, laboratory, reception area and commercial sectors. Our team can install high-quality industrial flooring for any environment that needs an attractive and hard-wearing surface. We understand the various needs of businesses across the UK, that’s why we are able to carry out industrial floor installations through the night and over weekends, to ensure minimum disruption to your workplace.


Contact info

3.3

Average

TrustScore 3.5 out of 5

8 reviews

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Rated 1 out of 5 stars

DREADFUL EXPERIENCE

DREADFUL EXPERIENCE. 3 attempts to do a decent job for my client and they failed all of them miserably. The first time they got the finish completely wrong; the second time was patchy and uneven; the third time the resin leaked to the floor below damaging the property. Disgraceful job. Utterly unprofessional company.

30 September 2024
Unprompted review
Floortrak UK Ltd. logo

Reply from Floortrak UK Ltd.

We're sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback.
We want to clarify that the issues encountered were not due to poor workmanship, but rather unforeseen manufacturing defects from our material supplier. As soon as these issues became apparent, we made every effort to rectify the situation promptly and professionally.
We did attend on multiple occasions to try and resolve the problems, but ultimately, the end user opted not to proceed with further remedial work to avoid additional disruption at the property.
While we regret that the outcome was not as expected, we stand by the integrity of our team and the care we took in trying to put things right. We remain committed to learning from every project and improving where we can.
— The Floortrak Team

Rated 5 out of 5 stars

Great firm

Great firm. They came out quickly and painted a 4110 sqft site within 4 days from grinding, prep and paint. very helpful and didn't rip me off. I will use them again.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Could not rate this firm any higher

Could not rate this firm any higher, they prepared and painted a 250m2 workshop floor, had an issue (absolutely no fault of theirs at all) with the fibres coming through and came back and charged only for the materials to re-polish and paint again, its now billiard table smooth. Very friendly team, hard working and did a first class job.
I am in the construction world so see a lot of trades and know the good from the bad, these guys are right at the top of the good hill!!
Cheers

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Floortrak were very helpful

Floortrak were very helpful from the day we 1st enquired to redo out workshop floor. They were very efficient, helpful and professional throughout the job.
Our floor looks amazing, thank you very much.

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Workshop Flooring

Have used Floortrak on a couple of occasions now for various parts of our workshop. Everytime they have been fantastic from start to finish and we feel great value for money. Great communication throughout from quoting and planning through to the work being carried out itself. The flooring teams are always proffessional and overcome any issues (usually our poor prep!) very quickly. Will always use and reccomend the Floortrak team.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Great job, highly recommended!!

The team from Floortrak were incredibly professional, hardworking and friendly. They completed the job quickly and efficiently and we are very happy with the results!
Great communication. from the beginning ti the end and would 100% use again.

28 October 2021
Unprompted review
Rated 1 out of 5 stars

Thinking of using Floortrak? Think again!

We engaged Floortrak to install resin flooring to our home following extensive renovations works. Having spent hundreds of thousands of pounds re-modeling and extending our home we wanted a floor finish to be proud of. After all, it's these finishes that people notice most. Initially the owner was really helpful, advising on moisture levels, colours and finishes. When things went wrong we couldn't see him for smoke and he didn't come back to site or respond to our contact. Their guys are friendly and helpful but they are out of their depth on high spec domestic flooring. Probably ok in a warehouse. Their preparation was poor resulting in areas around door and window reveals that were messy and unfinished. They ended up finishing joins with silicon sealer! They failed to mix the resin correctly resulting in and area (right in the middle of the floor) that just wouldn't cure. We were then convinced that they could fix this problem by applying a clear top coat. The result was a clear coat full of dust, grit and hair contamination. Perhaps they could have polished this out - but they didn't. A job that should have taken a day on site and 3 days to cure took nearly 3 months and at least 10 site visits, delaying our reoccupation date and cause huge stress. We were passed from one technician to the next. Over a period of time we saw them all in an attempt to get the professional finish we'd been promised. The only person we didn't see was the boss who failed to take any responsibility for the mess they caused. Avoid this company. What a shame, what a mess!

30 March 2021
Unprompted review
Rated 2 out of 5 stars

Private Garage, resin coat

Private Garage, resin coat, previously inspected. First attempt, lots of debris left under the coat. Second attempt, patches where sealant wasn't re-applied after re-cutting. Third attempt, lots of debris again! Not giving them anymore opportunities. 50% paid due to lack of care and attention.

7 July 2019
Unprompted review

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