Floor Depot Reviews 

845
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, noting that the flooring looks stunning and feels incredibly durable in their homes. People are also extremely satisfied with the delivery service, often mentioning that packages arrive promptly and safely thanks to friendly drivers. Furthermore, consumers find the ordering process straightforward, supported by helpful samples and clear communication throughout. Some reviewers were not happy with unexpected delivery delays and poor communication regarding their shipment status. Furthermore, a small group of people mentioned receiving damaged or faulty boards and facing issues when trying to resolve complaints.

What people talk about most

Product

People report positive experiences with product, highlighting great quality, reasonable prices, and a... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders generally arrive quickly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Optimistic about ordering online but samples came and was such good quality. The floor is now laid throughout my hall into kitchen into dining into lounge and looks absolutely stunning it has made my... See more

Rated 5 out of 5 stars

We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful! We ordered over 50sqm of floor... See more

Rated 5 out of 5 stars

I nearly didn't order from Floor Depot (because of a few negative reviews) but I'm so glad I did! The Pale Limed Oak 7mm LVT flooring is fantastic value for money. It is tremendously high quality, tha... See more

Rated 5 out of 5 stars

Quality flooring at a great price, delivery was excellent, it was supposed to be kerb side delivery but the driver put the pallet well into our driveway as I wasn't home at the time. That's what you c... See more


Company details

  1. Flooring Store

Written by the company

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.


Contact info

4.2

Great

TrustScore 4 out of 5

845 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(845)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

We took a chance after reading a number…

We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful!
We ordered over 50sqm of flooring and it is everything it said it would be, so incredibly hard wearing!
Looks incredible in our open plan kitchen/dinning room & living room!
Would use again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, price & service! This our 4th delivery and we now have the whole house completed and we love it

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.

21 July 2026
Unprompted review
Floor Depot logo

Reply from Floor Depot

We are disappointed to hear that you feel this way. We can see that there was a stock delay on your order and you were informed immediately. A full refund was processed the same day and email confirmation of this was sent. If you have any further issues please contact us at hello@floordepot.co.uk
Thank you

Rated 5 out of 5 stars

Ordered the 12mm laminated flooring…

Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Flooring out of stock

Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.

8 days later and still no flooring despite the delivery times stating between 3-7 days.

No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!

Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

23 July 2026
Unprompted review
Floor Depot logo

Reply from Floor Depot

We’re sorry this order didn’t meet the standards we aim to provide. Unfortunately, due to an unexpected stock discrepancy, we were unable to fulfil the order as planned.
As soon as the issue was confirmed, we issued a full refund for the order. While we appreciate this doesn’t make up for the disappointment, we have since reviewed our stock management process to help prevent similar situations in the future. Although this experience was not representative of the service we strive to deliver, we value all customer feedback and remain committed to providing a reliable shopping experience at Floor Depot.

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys


21 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought from this company twice and my…

Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

17 July 2026
Unprompted review
Floor Depot logo

Reply from Floor Depot

Hi there, we are sorry to hear that you have not been happy with the damage process. When you visit www.floordepot.co.uk/damages it states, 'We need to be able to clearly see all damaged planks on at least one single photo'. Unfortunately you were only able to provide us with evidence of 3 damaged planks and so we could only offer to replace of refund what was evident. Thank you

Rated 5 out of 5 stars

The quality of the flooring exceeded my…

The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space

If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and product quality…

Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!

3 July 2026
Unprompted review

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