FlipKey Reviews 

1,803
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... See more

Company replied

Rated 1 out of 5 stars

I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... See more

Company replied

Rated 1 out of 5 stars

OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... See more

Company replied

Rated 1 out of 5 stars

Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... See more

Company details

  1. Travel Agency

Information provided by various external sources

See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.


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1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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1.3

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Rated 4 out of 5 stars

I like the app

I like the site. I have made a first reservation but not stayed at it yet...biggest issue is NOT having an app.

16 November 2018
Unprompted review
FlipKey logo

Reply from FlipKey

Dear Customer,
Thank you for your feedback and we are happy to hear that you like our booking site. Please notice that you can use TripAdvisor App for booking holiday rentals.
Regards - Andrea - TripAdvisor Rentals Support.

Rated 1 out of 5 stars

Need reply ASAP!

I payed second deposit and I did not get the keys as you promise to send the 24 hours after the depots is made. Even no reply to my emails!!!!!!

9 November 2018
Unprompted review
FlipKey logo

Reply from FlipKey

Hi Noor,

Thanks for bringing the issue about the keys to our attention, I'm sure I can help to solve any doubt you may have!

First of all, I'm sorry for the misunderstanding, Tripadvisor strives to create an easy and positive booking experience for all our customers.
I've checked your previous message on the forum and couldn't find where it mentioned sent the keys after 24 hours from paying the balance.
I do believe there is some confusion about our processes, allow me to clarify:
The owners set all their info about check-in/out, contact details and property address and our platform provide that info when you pay for the full balance.

Please check with the owners on how will you get the keys of the property, you will get their details on the "manage my booking" section. Also, I could not find your emails on our system with the information provided, but no worries as you alternatively can always give us a call to our 24 hours service line at +442037015369 or +1-877-354-7539 and our agents will be more than happy to assist you contact with the owner to get the keys information.

I hope this helps!

Many thanks,
Jose
TripAdvisor Rentals Support

Rated 5 out of 5 stars

We had a great time at the 3bedroom…

We had a great time at the 3bedroom quiet Little River home. It is perfect if you want a quiet place to stay that is close to North Myrtle Beach. The private hot tub is a huge selling point. No hassle check in. Highly recommend.

14 October 2018
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

Bad,we rented a condo in florida and we drove all the way as soon as we got there we called the company because they didn’t tell us the address and they said that the previous residents decided to stay.We were stressed becouse they lied to us and said that they send us a email saying that they told us the old residents decided to stay WHO DOES THAT ? We soon had to rent a hilton hotel with no help they already took the money from my bank 😭 but returned it soon afterword.They were very rude about it and i TOTALLY DONT RECOMEND IT.

1 October 2018
Unprompted review
FlipKey logo

Reply from FlipKey

Hi Liza,

Thanks for taking the time to leave a review. I am so sorry to hear that you were informed the property was unavailable for your stay on your day of arrival, I can only imagine how disappointing and stressful that must have been. I can assure you that this is not the typical traveler experience. We take cancellations by owners/property managers very seriously and appropriate action is always taken.

We are always here to help our travelers if situations like this occur and when paying through our platform, you are covered by our Payment Protection https://bit.ly/2jVQ8FJ. This guarantees our travelers a full refund if they are prevented or denied access to a property or if the property is significantly not as described. We make our customers a priority and when situations like this occur we extend our efforts to help secure a new booking. I hope you choose to book with us again soon as many travelers have a very positive experience when booking on our platform.

Many Thanks,
Sarah - TripAdvisor Rentals Support

Rated 5 out of 5 stars

Quick and easy

I found the property I would like to book and within 15 min the owner had got back to me and I was all set.

28 September 2018
Unprompted review
Rated 5 out of 5 stars

I started with Airbnb which by all…

I started with Airbnb which by all accounts is a good site to find rentals. My experience in this instance was that site could not show me any rentals that were open for the dates I needed this was my first time trying FlipKey and I immediately was provided numerous rentals in my price range. So I could not be more pleased with my experience with FlipKey.

22 September 2018
Unprompted review
Rated 5 out of 5 stars

The service is great

The service is great.
Also I book my vacation with Flipkey and everything was perfect at Las Palmitas Dorada at Palmas del Mar, PR.
We enjoyed are stay.

21 September 2018
Unprompted review
Rated 5 out of 5 stars

It was simple and easy to reserve our…

It was simple and easy to reserve our stay in Padre Island, my family and I are looking forward to our upcoming stay. All my questions were answered quickly. I will write another review after our stay but I expect it to be a fun time for us.

21 September 2018
Unprompted review
Rated 4 out of 5 stars

I like that you can specify amenities…

I like that you can specify amenities like a fireplace, balcony/patio. Accurate photos and map info are very important - I like to see the decor and where the house/building is in relation to assets like a ski school, beach, community pool, grocery store or whatever. I have a kid who is allergic to dogs so one improvement would be to be able to search for units that are not just "pet friendly" but actually "no pets allowed." Have never had a problem booking with FlipKey!

21 September 2018
Unprompted review
Rated 5 out of 5 stars

FlipKey was very good

FlipKey was very good. Had a little trouble at first just because I had never used them before and didn't understand what I was supposed to be doing. But, after that it was great.

21 September 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have used FlipKey many times and have always been satisfied. The site is easy to use and we like the guarantee

21 September 2018
Unprompted review
Rated 1 out of 5 stars

Very Unhappy

I booked a stay in Dublin. Flipkey took my money by debit card then, the following day, I received an email from them saying my booking had been declined by them due to "irregularities". When they refunded me I was £13.31 short of what I had paid. I complained to Flipkey and they told me that because I paid with a Sterling card the exchange had caused this discrepancy. They insist they will not give me this money back. So, in short, I had no booking and it cost me £13.31 for the privilege. I've since managed to book the stay again, which I had to as flight tickets had already been paid for. I advertise my apartment with this company but I will be taking it down after this episode. I advise you to steer well clear.

21 September 2018
Unprompted review
Rated 1 out of 5 stars

Booking cancelled by owner (Holiday…

Booking cancelled by owner (Holiday Europe R)
Booking dates September 19-26, 2018
Booked April 15, 2018
Final Payment made August 12, 2018
Cancelled by owner September 6, 2018
Less than two weeks away from arrival I recieve an email with no explanation or apology with my reservation cancelled.
6 hours on the phone with Flipkey between customer service and bookings to determine the best course of actions. Payment refund could take up to 10 business days to be returned on our credit card. Lots of apologiesm 3 agents later and with only one agent who seemed willing to assist. Hosay is asking for 24 hours to find accomidations meeting our requirements.
Flipkey - what are you doing to protect your customers? With less than 4 days before we leave, I am left with searching for accomodations, funds not recieved from you and very few options at this point in finding suitable accomdations in our budget. We need to hope Hosay follows through on his promise to contact me with in 24 hours with a solution and how I am to be compensated for the debacle.

9 September 2018
Unprompted review

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