FlipKey Reviews 

1,803
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... See more

Company replied

Rated 1 out of 5 stars

I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... See more

Company replied

Rated 1 out of 5 stars

OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... See more

Company replied

Rated 1 out of 5 stars

Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... See more

Company details

  1. Travel Agency

Information provided by various external sources

See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.


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1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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1.3

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Rated 4 out of 5 stars

So far so good

So far so good. The previous rental suddenly canceled on me and I had to find a replacement which I did easily on FlipKey. The site is user friendly and I was able to find a replacement in less than a half an hour. I haven’t stayed yet but the pictures I’ve seen are very nice of the new rental.

If this turns out like I think it will I will use and recommend FlipKey to others.

17 March 2019
Unprompted review
FlipKey logo

Reply from FlipKey

Hi June, thanks for giving us your feedback on your recent booking experience. I can imagine how disappointing it is to have your booking cancelled. However, I'm happy to hear that you were able to find an alternative very easily on our site. Please don't hesitate to reach out to us if you have any questions about your upcoming stay through our Contact Form which I've provided below.

https://rentalsupport.tripadvisor.com/contact_form

Many thanks,
Marina - TripAdvisor Rentals Support

Rated 5 out of 5 stars

The top app which I use while…

The top app which I use while traveling. All sightseeing, useful tricks and interesting tips are included. The big advantage is the opportunity to read references about the particular place from other people. One of the best helpers in a new location.

15 March 2019
Unprompted review
Rated 3 out of 5 stars

My experience with FlipKey was a little…difficult

My experience with FlipKey was a little challenging in that when I realized that the dates of my original booking were not going to work with my schedule, I found it very difficult to change my booking dates.
I was frustrated in that I could not find a way to speak to a live representative to help me with my problem. But with persistence, they finally made the necessary change. Other than that, all went well.

Ric Hoy,,
Gig Harbor, WA

15 March 2019
Unprompted review
FlipKey logo

Reply from FlipKey

Hi Ric, thanks for your feedback.
I'm really sorry that you've had some trouble to contact us and change your dates.
You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If the owner agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

If you're having any other troubles or need to contact us, feel free to use this form:
https://help.holidaylettings.co.uk/contact_form

Many thanks,
Valerie - TripAdvisor Rentals Support

Rated 5 out of 5 stars

Flipkey Review - perfect experience - 5 STARS..

Flipkey Review - perfect experience - 5 STARS..
I want to tell you that i had a really good experience with Flipkey.
We booked an apartment and we had some issues with our traveling documents and eventually we were not able to go, the owner understood and same did Flikey.
I got my money back and customer service has been very helpful. Same as the owner. Overall, an excellent experience and i recommend.

15 March 2019
Unprompted review
Rated 5 out of 5 stars

so far, very good

I must say that so far my experience with FlipKey has been excellent. The booking process was simple and speedy and I had a very fast response from the property owner. I previously had a very questionable and upsetting experience with Booking.com who abruptly cancelled my reservation for unclear reasons. I am still waiting for refund of the payment I made to them.
I am hopeful and confident that I will not experience similar frustration with FlipKey.

15 March 2019
Unprompted review
Rated 2 out of 5 stars

Flipkey is no different than VRBO or…

Flipkey is no different than VRBO or Homeaway with one exception. The refund policy if flipkey is ridiculous. 24 hour refund policy is outrageous and the only reason we used flipkey is the previous owner we had already reserved a property with had cancelled on us therefore due to the area we are traveling to had limited rentals available. The same listing was on vrbo and flipkey. But the rate at vrbo for the same property listing was almost double. Now whether that is the owner or not setting the rate or vrbo I am not sure but flipkey was the obvious choice based on rate. But with our travel plans 5 months out and if anything happens we cannot get any refund and therefore forfeit the entire payment of the reservation. So it's a catch 22 and hopefully nothing happens before our trip.

15 March 2019
Unprompted review
FlipKey logo

Reply from FlipKey

Hi Paul, thanks for giving us your feedback on your recent booking experience. I can imagine how disappointing it is that the owner cancelled your booking. We don't want this experience for any of our guests and give our owners the property tools to avoid this at all costs.

Cancellation policies are set by the owner and completely at their discretion. If you have any issues with your booking and are in the need of cancelling, we encourage you to reach out to the owner to see if you can come to an agreement. You can reach out to them with any other questions as well from within Manage My Booking.

Many thanks,
Marina - TripAdvisor Rentals Support

Rated 1 out of 5 stars

Dysfunctional website interface combined with poor follow up

The booking experience is not transparent I still haven't found out how I will enter my rental a month after booking. Also, the interface of the website is far behind Airbnb, going forward I will only be booking on Airbnb, purely for peace of mind.

15 March 2019
Unprompted review
FlipKey logo

Reply from FlipKey

Hi Sam, thanks for giving us your feedback on your recent booking experience. I'm sorry that you haven't been given more information about your upcoming vacation. I understand how important it is to ensure that you have all the necessary information to check-in. I encourage you to message the owner from within your Rental Inbox or Manage My Booking and ask any questions you may have about your upcoming booking. If you need help with your booking, you can also reach out to us through our Contact Form which I've provided below.

https://rentalsupport.tripadvisor.com/contact_form

We appreciate your feedback regarding our website. We're always looking for ways to improve and make our site more user friendly. If you have any additional questions or feedback, don't hesitate to reach out to us.

Many thanks,
Marina - TripAdvisor Rentals Support

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