Flipdish Reviews 

The onboarding team was really good. Hamza our onboarding agent was really helpful and efficient. They helped a lot to start up our business in time. Would recommend to any new business owners

Have been partnering with Flipdish for a while now, they have always been topnotch in helping answer any questions and resolving any issues that have arisen. Our customer contact Jaidan is extremely helpful and always gets back to us in a timely manner.

Excellent service provider. Great customer service to the clients and customers. Staff are always very helpful and willing do everything to help and find a solution.

Really would recommend the full package from them, not just apps/ website. The POS and merchant services are excellent and very competitive.

Overall really great partner to have.

Cora my account manager is absolutely amazing, always on hand to help out with any issue, honestly she's an absolute gem, and a massive credit to the company. Flipdish. Thank.you Cora

My success Manager Lucia has been of such great help. Furthermore she has been very patient with me as I’m very busy running my restaurant. I completely recommend.

The integration team work ok and do the job. The marketing team and accounts managers are a different story.
I am waiting for the 3x referral €350 1.5 year so far. After I bring other client for flipdish told me I deserved to get one referral money, because the other partners what I bring on board it was long time ago...
Not fair enough and when I ask where is the referral just telling me to the Marketing team working on it....
The system work ok and make the business life better but some teams like Marketing, account management not ok at all.

As I am dyslexic I needed a lot of help setting up my menu and Fiona helped me out with everything she is so professional and great at her job

When you sign up everything seems amazing. After signing up when you need help, they accept the query but never resolve. We are trying to transfer ownership and they cannot process a simple form for over a month!
They keep saying ticket is resolved yet they haven't take any action since!

Very helpful and good communication before sale. After sales support is absolutely terrible. They are literally a shambles. They dont know how to resolve the issues I have been having with website they set up for me. Also had a change of director and they havent been able to update this after 6 weeks of chasing!

After-sales service has been absolutely terrible.

For the past few weeks I have a serious issue with the printer. Was reporting the issue to the customer service plenty times but nothing has been done. Promises of manager callbacks never happened.

Every time I call them they says they need to do some checks and test for the printer. After that they says it is faulty and they will order new printer. After few days when call them back to ask where is the printer they says again that some tests and checks needs to be done. Over and over. They tested the printer hundred times, they promised new printer hundred times. Still nothing. At this stage we are unable to take any orders as cannot see the prints on the ticket.

Avoid if you can. There is so many competitors who may provide a better service.

Easy to work with and making progress easy i was working with lucia always there when things get out of hand and yeah doing good 👍

Thanks to Cora The service was quick and the staff was friendly , I was highly satisfied with the outcome , The experience was outstanding , The customer service team went above and beyond.

Regards

Thank YOu Cora

Cristian will go out his way to make sure your business runs smoothly through flipdish, any issues he will fix in minutes, not days. Defo on the ball this guy, he knows everything!

Flip dish, it’s not a cheap system, but by far the best on the market before I set up my business almost a year ago, I looked at so many different systems for creating, managing and ultimately harvesting my client database to maximise profitability and customer satisfaction, because I realised that the money isn’t just on selling a one off burger it’s about constantly reaching out to and touching those customers.
Flip dish does all of this and so much more, and as time goes on and I use the system more and more which I advise anyone that purchases flip dish learns to use it to its full capabilities.
It’s an incredibly versatile system and has allowed me to effectively open restaurants in geographical areas where I don’t even have a restaurant, therefore saving me thousands of pounds on physical locations and ultimately staff to run those physical locations.
It has paid for itself over and again.
I would recommend anyone in the hospitality industry to look very closely at Flipdish .
On another note, the staff are incredibly helpful and friendly. Very professional and Christian. My own account manager is a fountain of knowledge and a solution creator on another level.
Mike, the Blarney Burger Company.

They will sell you the product and afterwards will forget that you even exist. You will go through hundreds of people explaining same thing and they will come back with same answer that ‘they have escalated it and all you can do is wait now’ for which by the way the never get back to you. Im going on social media with all the proofs i have and will share it with everyone so you know that you have to avoid them at all cost.

Amazing Company!

5/5 Stars for amazing product, people, company & culture!

Very professional and passionate team. No complaints at all. 👌 👍

Customer of Flipdish in the last 5 years

Very good service especially the team that they have.I had Lauren dealing with my shop and she’s amazing ready to help always.

10/10 highly recommended