Flipdish Reviews 

Very good staff, systems that I use is very good. If you reach out for anything someone is always there to help

I don't have a clue what comes to websites ect. Flipdish team done all for me and things what i didn't understand was explaining to me like for baby ( in good way)

Fantastic product with ongoing assistance and advice to ensure future growth ,Would highly recommend

good app for ordering food

Absolutely shocking customer service.
I have called multiple times over the past month and was told the manager would call me back — still no call to this day.

They have been charging £40 a month for a 3rd-party integration that we cancelled right from the beginning, yet continued billing us for it. Every time I try to resolve it, I get passed around with no answers.

This company seriously needs to sort out their customer service because this is unacceptable.

Good customer service

Excellent servicing from Hania, efficient knowledgeable and friendly...

We recently set up Flipdish for our restaurant, and the whole process has been outstanding from start to finish. The platform itself is user-friendly and perfectly suited for managing online orders, but what really made the experience exceptional was the onboarding support from Tufal and Yaseen.

Both were incredibly patient, knowledgeable, and proactive in guiding us through every step of the setup. They made sure everything—from menu uploads to integration—was running smoothly, and they went above and beyond to make the transition effortless. It’s rare to find a team that genuinely cares about your success, but Tufal and Yaseen truly do.

We’re very happy with Flipdish and highly recommend it to any restaurant looking for a reliable and well-supported online ordering system.

— Slice of New York

Always good and quick service from flipdish

I'm blown away by the exceptional service I received from the Flipdish team! From the very beginning, they made me feel like I was their top priority.

Johanna from the onboarding team was fantastic, guiding me through the process and answering all my questions.
I'd like to give a special shoutout to Yaseen from the offshore team, who showed extraordinary dedication and commitment. He worked late into the night, sacrificing his own rest, to ensure everything was set up for our business to open tomorrow. His selfless effort is a testament to the Flipdish team's values and I'm truly grateful for his help. Thank you, Yaseen, is a small phrase, but please know your efforts haven't gone unnoticed.

Tufael Ahmed, the Area Manager, who embodies responsibility and reliability. I've had my fair share of last-minute panics, and every single time, he's been there for me, calming me down and getting things done. He takes ownership of issues and resolves them promptly, going above and beyond to ensure everything runs smoothly. His proactive approach has given me confidence in the Flipdish team and I'm so grateful for his help.

What truly sets Flipdish apart is their relentless follow-up and meticulous attention to detail. Yaseen made numerous changes to our menu, without hesitation, and have always been happy to help when asked.

Their patience and willingness to adapt to our needs have been impressive, and I appreciate their flexibility and responsiveness. Whether it's a minor tweak or a major overhaul, they've always been there to support me, ensuring that everything is ready for us.

If you're looking for a reliable, supportive, and tech-savvy partner for your food business, look no further than Flipdish. Thank you, Johanna, Yaseen, Tufael, and the entire Flipdish team, for being there for me every step of the way!

5 stars isn't enough – I'd give them 10 stars if I could!

In 30 years of working in hospitality I have never experienced such incompetence.
They just don’t care. Lied to from the start. The onboarding process is a joke.
They didn’t even make a menu to upload and tried to cancel my install on the day, and then lied about it.
Integration for the apps wasn’t started for over a week after we opened. 3 weeks in and still waiting, More excuses.
It’s impossible to speak to anyone outside of your onboarding team who do nothing at all except try to cover up their mistakes.
Stay well clear.
Flipdish literally ruined the launch of my business, opening night was cancelled.
No deliveries for weeks,
They put the wrong address on my website……….. wouldn’t change it for 5 days!!!
And then had the nerve to ask why I wasn’t open for collection.
It’s the wrong address!!!!!

Promised the Sun,Moon, and Stars, but received nothing. Month's later they are still taking payment each month. AVOID

Very attentive and competitively priced

We’ve been really happy using Flipdish for our café! The system is easy to use, reliable, and makes managing online orders so much smoother. The support team has been excellent, especially Keo Lee, who’s been incredibly helpful and professional throughout the whole process. Thanks to Flipdish and Keo for making everything run so well 👌👌👌 highly recommended!

They use UberEats for deliveries.

If i wanted stale food to arrive an hour late with half a dozen stops, I'd order directly from Ubereats.com.

messed around since day one what an absolute nightmare of a company seriously there engineer was very good but i think he maybe the only one they have that actually knows what he is doing support are shocking have no clue as to how to fix issues

integrations on the apps are p*ss poor

shame as i am seeing the potential of a very good system and software if only they could sort out basic fundamental issues

printer not printing properly bs excuses as to why it can’t do it

nonsense either lasy support or support that don’t know what there doing surely can’t be both

seriously annoyed

Great service with professionalism from who care about business

Flipdish has been great, and I want to highlight the amazing support from my account manager, Rikita. She is always quick to respond, very efficient, and genuinely cares about providing excellent service. Thanks to her, everything feels smoother and easier. I truly appreciate her professionalism and dedication.

What can I say except im truly impressed by Mr Tufael Ahmed and how fast he worked to get ne temporarily live to take orders before my epos installation he told me the Head of Onboarding Meli assisted and got things moving faster so thank you Meli so much for your assistance. I am receiving orders and I hope the rest of the flipdish team help continue doing the same as Tufael and Meli as I have many integrations set through Flipdish like their Nash drivers on demand and their driver tracking which im really excited about. Tufael even explained & set up meeting with Nash to show how I can save thousands a year on my Uber just eat commissions without using their drivers and thought how brilliant Flipdish and their team is absolutely amazing.

I was called by someone from Flipdish then Tufael walks in to my shop just after I already signed up with Order YoYo. I told him I have a free deal and im happy but Tufael helped me understand what Flipdish can do and asked to look at my Order yoyo contract. He showed me where the salesperson lied and did not tell me the hidden fees. I was tired of people trying to steal from me so I didn't trust Tufael at first as well and didnt want to deal with anyone. Then Tufael said he is going to be in the area with another customer and asked me to check Flipdish trust pilot reviews then call him. After I kept seeing his name on many reviews and all the other good reviews from many happy customers, I called Tufael and said make sure you come back. He came back late at night and I told him I was shocked at order yoyo's 1.7 star review and feel like it was God looking out for me sending me Tufael at the right time and im glad i was introduced to flipdish and hope they can help my business with all the support Tufael already showed me. Thank you Flipdish and Tufael!