flatspot Reviews 10,717

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,095 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service, often highlighting next-day shipping and well-packaged items that arrive in perfect condition. Many consumers appreciate the high quality and wide variety of products, especially trainers and clothing, noting that items are exactly as advertised and meet their expectations. The overall service is consistently described as seamless and faultless, with an easy-to-use website and a simple ordering process. However, some people mentioned issues with product sizing, finding that certain items did not fit as expected or had minor faults upon arrival. A few other people also felt that customer service response times could be slow, or experienced difficulties with delivery attempts by carriers.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Service

Customers had positive experiences with service, consistently praising its efficiency and speed. Reviewers... See more

Quality

Consumers find quality to be positive, with many reviewers praising the wide range of quality items,... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,717)

1,042 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2nd time buying from Flatspot

2nd time buying from Flatspot, great products and delivery very fast and on time would defo recommend

13 May 2026
flatspot logo

Reply from flatspot

We're so glad you had another great experience with us! We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Great product

Great product, great price and super quick delivery. What more do you need or want🤔

12 May 2026
flatspot logo

Reply from flatspot

We're so glad you enjoyed our product, pricing, and fast delivery! We appreciate your kind words.

Rated 5 out of 5 stars

Highly recommend.

I love this site. Amazing selection, quick delivery, great products. Would highly recommend.

12 May 2026
flatspot logo

Reply from flatspot

We appreciate you sharing your feedback! We are so happy you had a great experience with our selection and delivery.

Rated 4 out of 5 stars

Great product..

Great product... great service!!

30 April 2026
flatspot logo

Reply from flatspot

We're so glad you enjoyed our product and service! We appreciate your kind words.

Rated 5 out of 5 stars

Would use again and recommend.

Would use again and recommend.
Great product,decent price,good communication and prompt delivery,

11 May 2026
flatspot logo

Reply from flatspot

We're happy to hear you found a great product at a decent price with good communication and prompt delivery! Thank you for your recommendation.

Rated 5 out of 5 stars

Excellent items

Excellent items, well packaged and quick delivery - thank you 🤙🏼

11 May 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback! We are so glad you enjoyed our items, packaging, and quick delivery.

Rated 5 out of 5 stars

Well made product- a repeat of a…

Well made product- a repeat of a previous order - says it all

27 April 2026
flatspot logo

Reply from flatspot

We appreciate your continued support and are happy to hear that you are pleased with our product's quality. Thank you for your repeat order!

Rated 5 out of 5 stars

Fastastic

Delivery was prompt, service great and the products are exactly on point

8 May 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback! We are so glad our prompt delivery and great service met your expectations with our products.

Rated 5 out of 5 stars

My order arrived lightning-fast

My order arrived lightning-fast . seamless shopping with ease for Nike sb sneakers

30 April 2026
flatspot logo

Reply from flatspot

We're happy your order arrived quickly! We appreciate you sharing your seamless shopping experience and your satisfaction with our Nike SB sneakers.

Rated 5 out of 5 stars

Very nice shoes

Very nice shoes. Delivery good

28 April 2026
flatspot logo

Reply from flatspot

We're happy to hear that you find our shoes nice. We appreciate your feedback regarding the delivery.

Rated 5 out of 5 stars

Great trainers decent price with quick…

Great trainers decent price with quick delivery company kept me upto date with my delivery would recommend ******

8 May 2026
flatspot logo

Reply from flatspot

We're happy to hear that you received your trainers quickly and at a decent price! It's great that our delivery updates were helpful. Thanks for your recommendation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look