flaconi Deutschland Reviews 

very good communication and professional shop. will do business again any time. thank you!

Ordered a pack of shampoo for my wife for 35 euro.
It came broken, dripping goo from the package.
I made a video of the problem, sent it to flaconi, they suggested 6 euro discount for the damaged product.
Suggesting me to spend another 30 Euro cause they can't in logistics.
I am not even mentioning that the parfume bottle was all covered in slime and tha package was destroyed cause of it.

I love that it smells more intense than the original Black Opium EDP formula.
It gives a warm feeling with a woody scent and not too sweet.
My husband loved it too and bought it as a gift for me.

I have been a customer of flaconi for many years, but the past weeks experience changed my mind.
My package arrived and was opened from both sides, with a perfume missing. When I tried to solve the issue with Flaconi they said they cannot do anything as Hermes had delivered at the specified place. So after not replying to my emails anymore, I decided to just pay for the missing items as I dont want to have issues later.
After reading through the comments I am also starting to believe Flaconi and Hermes have some sort of a deal.
Lesson learned, never buying from Flaconi and never ever put a delivery location with Hermes

Very fast delivery! Great products and sales!

This was one of the most smooth purchases. Fast, well packed, great products.

It is better not to get involved with flaconi. Okay, for some reason you ship with (to say it lightly) messy Hermes, but, at least, do cater to the client in case there are delivery mistakes!
I have a drop off place set up in my Hermes account, and the delivery was scheduled on Saturday, which is a bit tricky day to deliver a package at the place, where I am currently living. But I was at home and awaiting for my parcel. The delivery guy never even attempted to ring the doorbell, it was instantly considered that the package was "impossible to deliver" (once again, I.was.at.home!). In this case they usually bring my parcel at the package shop not far from my place, so it is ready to be picked up the same day, but not this time. This time they suddenly decided to put it straight on retoure! I tried to contact the client support by Hermes - no answer. Then I wrote to the client support at flaconi, explained the situation and asked to send me my order again instead of refunding, in case it is indeed a retoure and they'd get it back. What an answer did I get from flaconi? Right, that they do not know for sure, why my parcel was impossible to deliver, so they are not going to send it back, they will file a refund (which I kinda doubt now, but we'll see), and if I am still interested in products, I should order them again.
So yeah, please, do not order from flaconi, it is definitely not worth your time, nerves and money, at least, I am not coming back to them for sure.

G_arbage Company deliver with Hermes. Hermes stole my package - I saw the delivery guy walk away with my package. Hermes and Flaconi say because I selected Door drop- off and that the Hermes Thief employee checked in the system that it was dropped-off, I am not going to receive my package, nor a refund. PayPal, another G_arbage company, also sided with Flaconi (all print-screens of calls with Thief Company were uploaded, but PayPal being sh_t like Flaconi, they stick together not to dry too fast) .
Stay away from them or any other company that works with Hermes- two G_arbage companies

Everything as expected, fast delivery.

there was a false advertisement about one of the gifts that you can add to your order, on the website 4x20ml perfume, while in reality, it was 4x1ml testers.
after writing to customer service, they simply suggest returning the order if you are not satisfied.

Is good, never had an issue so far.

i have this fealing like the items are fake to be honest. Because i spray with same prodect 1 from flaconi 1 from other place and the one from flaconi did lost smell after 10 minutes and also did not smell really that good.

I did not receive the order. But Flaconi chose to believe Hermes and forced me to pay for the goods I did not receive. I feel like this is a joint scam by flaconi and Hermes. I've been a flaconi customer since 2015 and have recommended it to many friends during that time, buying it every month and in large amounts. This time is really shocking, this way of handling is totally unprofessional and speechless. Will not buy again, you lost a customer for many years because you chose a bad courier company to fail your customers.

They send the product really fast and returns are super easy, I recommend this store!

Customer service absolutely useless. I didn't receive my order and after contacting customer support all I got is that the parcel is delayed in transit and if it still gets delivered, they will charge me for resurfaced delivery. Like what?! Do not order from flaconi! EVER!

Good online shop. I ordered many times

meanwhile problems were never solved, the customer service makes its own claims and theories without checking or considering the actual facts; only sales counts and not customer satisfaction; the corporate culture is ice cold and ignorant, i will never order from flaconi again.

Bestellnummer: 1-49715819
Order Date : 4th Jan 2021

Ordered for the first time from flaconi after reading positive reviews and now I am super dissapointed.

The order never got delivered and the Hermes tracking system says it was delivered on 7th Jan 2022. I was home the whole day and I checked everywhere after the delivery notification, and to my surprise it was nowhere to be found. I received the notification at 3:47 pm and went to check the parcel at 3:50 pm and in 3 minutes my package was gone, I dont think it was delivered in the first place because its too short of a time for it to get stolen or something.

I have contacted Flaconi with their contact form. Hope it will be resolved soon and I can get a refund. I am still optimistic despite seeing the negatie reviews here. This was not the start to new year that I was hoping for lol.