I have used Fixed.net a couple of times before and always found them helpful and knowledgeable. For this task I was experiencing a sudden surge in traffic to my WordPress website which did not seem ge... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help with some systems admin type tasks to do with DNS and email when porting a web site from shared cPanel hosting to a managed VPS service using Enhance panel. I was recommended fixed... See more
Company replied
My site was attacked by Japanese malware. I hired Fixed.net to scan and remove the hack. They successfully cleared the site and restored it to a clean state. Additionally, they identified a potential... See more
Company replied
I had something I couldn't figure out with my freelancer Wordpress website and stumbled across these folks. What a lucky break! For a small, one-off fee they had the whole thing sorted in an hour or t... See more
Company details
Information provided by various external sources
Fixed.net can fix, host, manage & maintain any website. We can do everything an in-house IT team would do, allowing businesses of all sizes to spend time on growing instead of worrying about their website. Use us for one-time quick-fixes, or let us take care of your entire online presence.
Contact info
fixed.net, SW36PU, London, United Kingdom
- 03003020006
- support@fixed.net
- www.fixed.net
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
These guys are the best in the…
These guys are the best in the business, especially when a site goes down due to hacks, malware and issues that arise over time. Would highly recommend.
17 March 2025
Unprompted review
Reply from Fixed.net
Hey Marcel,
Thank you for leaving us a great review! It’s a pleasure to offer consistent, great support to our customers, and we’re excited to improve even further. Don't hesitate to reach out again!
Maria, Customer Advocacy
Absolutely Amazing – Fixed.net Saved My Site!
I can't recommend Fixed.net enough! After TSOhost messed me around, I needed a reliable team to migrate and maintain my WordPress site, and Fixed.net delivered flawlessly. The migration was seamless, and ever since then, they've been an absolute lifesaver.
No matter what issue comes up, they're always there, fixing things quickly and professionally. Even when I manage to fix something myself, it’s reassuring to know that they’ve got my back 24/7. Their support is top-tier, their expertise is unmatched, and they genuinely care about keeping my site running smoothly.
If you need a hosting and maintenance team that actually cares, look no further than Fixed.net. They’ve earned my trust, and I wouldn't go anywhere else!
14 March 2025
Unprompted review
Reply from Fixed.net
Hello Craig,
Wow, I cannot thank you enough for this great review.
I appreciate you choosing us for getting things fixed and have passed this review on to the wider team, so we can keep up the good work, all hours of the day. All the best!
-Sam, Customer Advocacy
Very quick, professional and effective help with "website emergencies"
Today my shop website started to become extremely slow for no obvious reason. I raised the task with fixed.net and had the first response within 3 minutes and the website was fully functional up and running again 3:15hrs later. I'm very happy with the professional, effective and friendly support I received by Stanislava from fixed.net. Well earned 5 stars.
10 March 2025
Unprompted review
Reply from Fixed.net
Hi Jan,
This is so nice to hear, thank you for taking the time to leave us this review and sticking with us while we fix your website! I will make sure to pass the great feedback to Stanislava. All the best, reach out to us 24/7 if you ever need further help!
Maria, Customer Advocacy
Perfect work from Hendra!
8 March 2025
Unprompted review
Reply from Fixed.net
Hi Helmuth,
Thank you for leaving us a review! I will make sure to pass on the kind words to Hendra! Don't hesitate to reach out at any time!
Maria, Customer Advocacy
Would highly recommend Fixed.net very…
Would highly recommend Fixed.net very naively tried to alter my website and completely crashed it. Five minutes after contacting them back up and running
25 February 2025
Unprompted review
Reply from Fixed.net
Hello Geoff,
Thanks for the 5 stars! Sometimes 5 minutes is we need to get you back on track, thank you for this kind review. We're thrilled to hear that our team was able to get things fixed, please let us know if there is anything else we can help with.
-Sam, Customer Advocacy
Very helpfull !!
Very quick answer and solution for my difficult problem with Wordpress ! Very recommended.
17 February 2025
Unprompted review
Reply from Fixed.net
Hi Steven,
Very quick is very nice to see, thank you for this kind review and recommendation. Speed is key when it comes to Wordpress problems, so it's so nice to hear that we got things fixed for you.
Reach out to us anytime!
-Sam, Customer Advocacy
Consistently great service from…
Consistently great service from Fixed.net over several years. I strongly recommend them if you're looking for a team to take the stress out of hosting, website maintenance and, particularly, urgent fixes. They specialise in Wordpress which is why I went to them in the first place, but since then they have also worked on customising a theme for a Tumblr blog (and advising on other tech issues related to the blog), which has been great. They are always fast and friendly to deal with.
7 February 2025
Unprompted review
Reply from Fixed.net
Hi Blue Jay,
Thank you for taking the time to leave us this review, we truly appreciate it. Consistency is key when it comes to not only customer service but providing fixes to websites. I am glad to see we got things fixed, please let us know if there is anything else 24/7 all year long.
-Sam, Customer Advocacy
Website issues resolved in less than an hour
Dicko Soebekti performed the troubleshooting and fixed the issue very quickly. His communication was very clear and professional. Very happy with the service provided
30 January 2025
Unprompted review
Reply from Fixed.net
Hiya Martine!
Wow, thank you for such praise for Dicko! It's great to see he was able to pinpoint the issue and get things fixed for you. We wish you well, please reach out to us anytime!
-Sam, Customer Advocacy
A seriously good experience
A seriously good experience!
I have used them on two occasions now, they are fast, responsive, and they get things sorted, whatever the time of day... or night. They really do offer an amazing service!
On top of this their overall customer interface and communications are excellent.
Following my initial and immediate needs, I have now decided to sign up for a monthly contact.
30 January 2025
Unprompted review
Reply from Fixed.net
Hey Jenny!
This is so nice to see our team described in such great terms!
We are so happy to have you on board and look forward to working with you for a long time and keeping up the amazing interactions!
All the best for 2025, reach out to us whenever you need something fixed!
-Sam, Customer Advocacy
Reliable and Professional Website Support
I've used fixed.net several times over the years whenever I encounter an issue I just can't resolve on my own, and they never disappoint. Their team is consistently reliable, completing tasks quickly and professionally. If you need expert help with the back end of your website, I highly recommend their services!
28 January 2025
Unprompted review
Reply from Fixed.net
Hello Paul!
Thank you for taking the time to leave us this fantastic review. You can always rely on us to get things fixed, please reach out anytime and we wish you well for the new year ahead!
-Sam, Customer Advocacy
This is now my go-to website for…
This is now my go-to website for WordPress fixes. I've had two great experiences now. Prompt replies and troubleshooting. Would thoroughly recommend.
27 January 2025
Unprompted review
Reply from Fixed.net
Hi Taylor!
Lovely to see such a high recommendation for us, thank you for taking the time to contact us. We are always at the ready, so please never hesitate to reach out if you ever need something fixed!
-Sam, Customer Advocacy
We have had our hosting with Fixed for…
We have had our hosting with Fixed for a number of years and the service is great. I have had to open a number of tickets for our WordPress issues but all have been handled quickly and professionally with the agents, most recently Vishwa. Thank you for a great service, would highly recommend
27 January 2025
Unprompted review
Reply from Fixed.net
Hello James,
Quick and professional are most of our teammates middle names! Thank you for taking the time to leave us this great review.
We have made sure to forward this on to the team.
We are always here, ready to get things fixed whenever you need!
-Sam, Customer Advocacy
Hendra helped me to fix my wordpress…
Hendra helped me to fix my wordpress virus!
25 January 2025
Unprompted review
Reply from Fixed.net
Hiya Paul,
Thank you for working with Hendra to get your Wordpress fixed and take security so seriously. We wish you a very secure 2025 ahead and remain at the ready to give you another hand.
-Sam, Customer Advocacy
Reply from Fixed.net
Hi Elysia,
Great work is great to see! Thank yo for the reccomendtion and getting things fixed with us. We wish you all the best as we approach February!
-Sam, Customer Advocacy
Hacking and malware issues
We recently used Fixed.net to address some issues with our website, and the support we received was exceptional. Dicko Soebekti was incredibly helpful throughout the process—clear communication, fast responses, and detailed explanations made everything much easier to understand.
From enabling SSH access to scanning and cleaning the website, Dicko ensured every step was handled professionally. His insight into the situation and guidance on resolving plugin-related concerns gave us complete confidence in their service.
Highly recommend Fixed.net for their efficiency, expertise, and excellent customer service.
21 January 2025
Unprompted review
Reply from Fixed.net
Hiya Damian,
Thank you for this very kind review and shouting out Dicko!
We love seeing words like fast, detailed and easy to unde3rstand in relation to our teammates and have made sure to forward this on to him.
We wish you a good 2025, please reach out anytime you need something fixed!
-Sam, Customer Advocacy
Solved my website issue
Solved my website issue. Fauzi was efficient and responsive despite time zone differences.
21 January 2025
Unprompted review
Reply from Fixed.net
Hiya Rob!
Thank you for shouting out Fauzi! We had let him know how good he did with getting things fixed for you. Words like efficient and responsive are great words to see for the team.
We wish you well for the new year ahead!
-Sam, Customer Advocacy
Excellent service from Stanislava.
Excellent service from Stanislava.
I have a portfolio site that kept getting infected with Malware; I fixed it numerous times, only for the Malware to return a few weeks later, which was very frustrating. After a quick Google, I opted to try Fixed.net This was a great decision, I was up and running within a few hours, with expert assistance and advice. Nothing was roo much trouble and the communication was thorough and constant. 5 Stars
20 January 2025
Unprompted review
Reply from Fixed.net
Hello Paul and Lisa!
I like to think we are always the perfect decision!
Thank you for getting things fixed with us, I have passed this review on to the wider team, so we can keep up the good work!
All the best for a secure 2025 and your website.
-Sam, Customer Advocacy
Delivered as Promised
Hendra was great and delivered results in a few hours as promised. He answered all my questions and did not attempt to sell extra services. Would definitely use them again.
14 January 2025
Unprompted review
Reply from Fixed.net
Hello QP,
This is splendid to see! Delivering on our promises and keeping you updated the entire way is what we do, so thank you for highlighting this. We have made sure to pass this on to Hendra, let us know anytime if there is anything else that needs to be fixed.
-Sam, Customer Advocacy
Quick and effcient service with result!
Bagus and the team fixed a long outstanding issue that our own website team have not been able to fix. Quick and effcient service with result!
17 January 2025
Unprompted review
Reply from Fixed.net
Hi Joris!
Thank you for shouting out not onlyBagus but our whole team! It's great to see that everyone was so quick! All the best, please reach out to us first you ever need something fixed!
-Sam, Customer Advocacy
FIXED.NET for migrations and compromised websites.
What an incredible team! Fixed.net is hands down the BEST provider for website migrations and resolving security issues. They consistently deliver outstanding results.
— Rami El-Zein
PracticalHost
16 January 2025
Unprompted review
Reply from Fixed.net
Heya Rami,
Incredible support calls for an incredible review! Thank you for taking the time to rate us today, we really do appreciate it. We have also made sure to let the team know that they are the best.
We wish you well for the year ahead!
-Sam, Customer Advocacy
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