Fixed.net Reviews 

1,301
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly knowledgeable staff for providing fast, efficient, and friendly technical support during urgent website emergencies and severe malware attacks. Consumers deeply appreciate the prompt communication and clear explanations delivered by professionals who handle complex website migrations and design changes seamlessly without any unnecessary delays. Some reviewers were not happy with wait times to reach an available agent, noting they can occasionally be unpredictable and task timeframes feel rushed. However, some customers also noted that certain customer service interactions lacked full resolution or required better follow-through from specific team members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers consistently experience fast, efficient,... See more

Website

Customers had positive experiences with website support, expressing great appreciation for the efficient... See more

Service

Consumers find service to be positive, highlighting fast, efficient, and professional support that resolves... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently receive quick,... See more

Response time

Customers consistently note positive experiences with response time, highlighting impressive speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Fixed.net a couple of times before and always found them helpful and knowledgeable. For this task I was experiencing a sudden surge in traffic to my WordPress website which did not seem ge... See more

Company replied

Rated 5 out of 5 stars

I needed help with some systems admin type tasks to do with DNS and email when porting a web site from shared cPanel hosting to a managed VPS service using Enhance panel. I was recommended fixed... See more

Company replied

Rated 5 out of 5 stars

My site was attacked by Japanese malware. I hired Fixed.net to scan and remove the hack. They successfully cleared the site and restored it to a clean state. Additionally, they identified a potential... See more

Company replied

Rated 5 out of 5 stars

I had something I couldn't figure out with my freelancer Wordpress website and stumbled across these folks. What a lucky break! For a small, one-off fee they had the whole thing sorted in an hour or t... See more


Company details

  1. Software Company
  2. also in
  3. Computer Support and Service Company
  4. Technical Service
  5. Web Hosting Company

Information provided by various external sources

Fixed.net can fix, host, manage & maintain any website. We can do everything an in-house IT team would do, allowing businesses of all sizes to spend time on growing instead of worrying about their website. Use us for one-time quick-fixes, or let us take care of your entire online presence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,301)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team and super helpful

Always there offering support which is great. The team and super helpful and quick to resolve / support anything you need.

19 November 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Gavin,

Thank you so much for the 5-star review! We're really glad to hear our team has been there for you and that they were able to assist quickly. If you ever need anything, we're always here to help.

Jameson, Customer Advocacy

Rated 5 out of 5 stars

Reliable fast service

As a small business I find being able to use Fixed.net very helpful, normally for technical changes on our website. They complete the work quickly, are reliable and communicate well. Recommend the service

4 November 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Elizabeth,

Thank you so much for your kind words and for recommending us! We're so glad to hear our team has been able to support your business and deliver quick, reliable results. We’re always here whenever you need a hand.

Jameson, Customer Advocacy

Rated 5 out of 5 stars

Quick, polite, efficient and friendly.

Quick, polite, efficient and friendly. A one-off task, completed within fifteen minutes. Dicko Soebekti was very easy to communicate with and gave wise advice about dealing with future similar issues.

30 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Luke,
Thank you for the fantastic shoutout for Dicko! It is so good to hear that they were able to be so helpful and got things fixed. We are here round-the-clock, so please get in contact anytime. All the best.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Saved by Fixed.net

Although I have a WordPress website I am not very technically minded so it is reassuring to have Fixed.net to call on. I have used this service a couple of times and found them polite and helpful. Most recently Bela worked through a problem I was having between my website and Mailchimp which I couldn't get to the bottom of, but now I am up and running again

28 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Elspeth,
This is what we love see, getting to the bottom of things and getting back to what you do best! Thank you for this kind review and mentioning Bela. Please contact us anytime if you have any questions or need anything fixed! All the best.

-Sam, Customer Advocacy

Rated 1 out of 5 stars

Poor service every week

Currently sitting here waiting for them to get my database online again. Issues every week. If I ask for their assistance, they screw things up. If I don't, they screw things up on their own. The concept is good, the actual service isn't.

Found out just now that I am sharing my IP address with another 40+ websites. Complete nightmare

21 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Tom,

Thank you for taking the time to share your recent experience.
We pride ourselves on our services we offer as well as our team so we would like to investigate your ticket further.

Regarding hosting IP address, shared hosting environments do have multiple websites on the same IP, this allows us to keep hosting efficient and affordable. There are dedicated services available and we can help you select something that suits your needs and how you want things setup.
I have requested your ticket number so that we can review things and also see where we can assist to ensure things are resolved.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

The guys are very professionals

The guys are very professionals, particularly Daffa, he was repair our web in few hours. Of cause recommend !

20 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Sergio,
Thanks to you for reviewing us today and mentioning Daffa by name! Please reach out to us anytime, we are always here and ready to get things fixed or if you have questions.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Excellent

They were quick, efficient and reasonably priced.
Highly recommended!

15 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hello Andy!
Thank you for this great review, it is very nice to hear that our team was quick and efficient and above all else, reasonably priced. Please feel free to contact us anytime you need something fixed!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Excellent service. Highly recommended

My webmaster and my hosting company could not fix multiple issues on my website. The hosting company recommended Fixed.net. In a few days at a relatively small expense my website was cleaned up and running great.

9 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Thanks for this review, it's great that we could help and get things fixed! We are always here so please reach out to us anytime you need things cleaned up or any assistance with your websites.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

I have been using fixed.net for 3 years…

I have been using fixed.net for 3 years now when I encountered a wordpress problem on my website that was beyond me.
I probably need their assistance about three times a year and the agents are always helpful and have my website fixed within a couple of hours.

4 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Richard,
Thank you for being with us for so long! Getting things fixed is what our team does best, thank you for this lovely review. Nice to hear that they were able to be so quick with getting the issue sorted. Please don't hesitate to contact us again if you have any questions or need any further assistance!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always. These guys are quick to respond and quick to fix any problem. If you are a small company like we are and can't justify having a tech guy on the payroll, then fixed is the perfect solution. 10/10 again and again.

2 October 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Mark,
Brilliant is a fantastic and apt word for use for our team! Thank you for choosing us to get things fixed and leaving us this feedback. 10/10 is all we can ask for and we welcome you to contact us anytime! Wishing you well,

-Sam, Customer Advocacy

Rated 1 out of 5 stars

Be cautious

I was over moon with first couple of things but must of hit lucky getting skilled people.

I migrated and added a currency plugin which sparked two issues the currency one we kept going around in circles so moving it back to on hold.

The other I said on 4 maybe 5 occasions I think it’s a caching issue, site inaccessible at times on mobile and wording size changing. Was told not and everything is as it should be. One of the main issues a lot of thier staff are overseas so you don’t get responses until you’re in bed. I spent some time and found it was a caching issue and one of the plugins need configuration due to conflict so turned it off. I said I did not want them making changed this time as I lost so much due to this already asked what changes they would look to make etc. then seen an email saying they turned it on (no changes) all working fine which it was not so again my sites been down about 6 hours due to this.

The thing is there’s so many people dips in and out if it’s not something simple and guess with that they all don’t have same skill set. Some seem amazing I have to admit but others not so.

My only other negative is the response time it’s mostly 7-10 hours which is good but sometimes it’s just a email to say my shifts ended passed you to the 5th person for this query so not great.

Simple tasks it’s great, price point great, one offs maybe ok long term confidence in them to support for all need probably not so.

25 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi, Peter,

Thank you again for taking the time to share such detailed feedback. It really helps us understand your full experience. I’ve located your account and reviewed the history of your recent tickets so we can see exactly where things can be improved.

Our support team operates from several offices around the world, which allows us to provide coverage across time zones. At times this can mean responses are picked up in stages, but we’re actively working on reducing hand-offs so your queries are handled more smoothly from start to finish.

We’ll be reviewing your recent tickets closely with this in mind to strengthen both consistency and communication.

Thanks again for sharing your recent experience.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Fantastic service!

I can’t recommend Vishwa and the fixed.net team highly enough! Their WordPress support, updates, and maintenance services are absolutely top-notch. They are professional, responsive, and incredibly knowledgeable—truly going above and beyond to troubleshoot issues and ensure everything runs smoothly.
Working with them has added a seamless, reliable backend to my web design projects, giving my clients the confidence that their sites are in expert hands. For anyone looking for dependable WordPress support, Vishwa and the team are the ones to trust!

23 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi LadyBoss!
A big thanks to you as well for choosing us to get things fixed! I have forwarded this great review on to Vishwa and the entire team so they can know the impact that they had today. It's heartwarming to hear that we have had such a positive impact.
Please reach out to us anytime, we are always here and ready to get things troubleshooted.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Fixed constantly provide vital support…

Fixed constantly provide vital support to our website. If it wasn't for fixed we would not be able to operate our website. They always offer a 5 star service and work tirelessly with you to get your issues fixed. I 100% recommend this service!

23 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Liam,
Thank you for sharing your kind feedback! We’re so glad to hear that the team was able to provide a lifeline and provide the 5 star service you've come to expect. We truly appreciate your trust in us and are always here to help keep your site secure and get things fixed!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Great service

When my site had some issues, my webhost recommended Fixed. Initially I wasn't sure about asking someone that wasn't local (i.e. AUS/UK)- but they were brilliant. The whole process actually. From sign in, the clarity of what they offer, first chat with questions, payment, chatting to the agent fixing the problem - everything was clear, reassuring, efficient and professional. Hendra worked on my site. I logged the task, and within about 7 mins he was there saying hello. (I had no idea a problem I had lost sleep over for months worrying about the cost of fixing it & the affect it was having on my business) - would be solved so quickly. I was thrilled. Hendra was super fast, but also kind & patient. (He didn't make me feel like a tech dummy. (Even though I am.) I'm very happy!

17 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Meaghan,
This positivity is what we love to see - thank you for this kind review and shoutout for the wonderful Hendra. We are really glad we could help and that things have gotten fixed. The team is here around the clock if you have any more questions or need further assistance, so please don't hesitate to contact!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Superb fix

Superb fix
And FAST Turnaround in the early hours of the morning on our Wordpress site to clean glitches and get it up and running again !!

Will definitely be recommending and using this company again.

Thank you 10/10 well done team fixed.net !!

13 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi there,

Thank you for the fantastic feedback! We’re glad to hear that our team delivered a swift and effective fix for your WordPress site. If you ever need further assistance, our team is always here for you.

Best regards,
Dyane
Customer Advocacy

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! I can't get enough of their service. I've reached out to them multiple times, and trust me, you won't be disappointed. The last time, Unggul worked on my site, and he was always polite and helpful. He managed to fix the issue with my website and exceeded my expectations. Before, I used to go to Fiverr for website problems, but every time I did, I ended up with more issues. I went to them because they were cheap, but now I've found Fixed Net, and I'm really happy with them. I feel reassured.

12 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Adam,

Thank you so much for sharing your experience! We’re glad to hear that Unggul provided such polite, helpful support and was able to resolve your website issue beyond your expectations. If you ever need further assistance, our team is always here for you.

Best regards,
Dyane
Customer Advocacy

Rated 5 out of 5 stars

When my Wordpress developer skills are…

When my Wordpress developer skills are challenged, the Fixed.net team is a go-to resource. The interface is easy and effective, and they solved a challenging problem for roughly $75.00.

10 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hello Brian,
This is nice to hear about our team, thank you very much for taking the time to leave us this review. Please contact us anytime if there's any further questions that you had or things we can get fixed!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Efficient and amazing as always

Efficient and amazing as always. Dicko and Laila worked hard to resolve my issue.

2 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Nicky,
Thank you for your excellent feedback! We’re so glad to hear that Dicko and Laila were able to quickly understand and get things fixed for you!
We have made sure to share your kind words with them, its always nice to know our efforts made a difference.
If you ever need further assistance, our team is always here and happy to help!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

I was in a real bind when my WordPress…

I was in a real bind when my WordPress site went down unexpectedly. With no internal technical team to turn to, I was stressed and searching for immediate help. I found "Fixed" online and decided to give them a try, and I am so incredibly glad I did.

3 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Jack,
Thank you so much for choosing us to get things fixed! We appreciate the time it takes to work through complex Wordpress issues and then leaving us this review. All the best, please reach out to us anytime!


-Sam, Customer Advocacy

Rated 5 out of 5 stars

Great experience top to bottom

Great experience top to bottom. Enlisted their services to fix a client's web page (a malicious piece of code was inserted into an old Wordpress template). Everyone (Unggul in particular, as well as Hendra and Erald) was super patient while I gathered information from my client, explained what they needed, identified the issue, and corrected the problem quickly. Hope I don't have to , but I would definitely use their services again.

2 September 2025
Unprompted review
Fixed.net logo

Reply from Fixed.net

Hi Max,
Thank you for contacting us and taking the time to leave this review for Unggul and the team! we are so happy to hear that they were able to get it fixed, we have made sure to pass it on to all three of them. If there is anything else we can assist with, please feel free to reach out again!

-Sam, Customer Advocacy

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