Five Guys UK - Exeter Reviews 14

TrustScore 3.5 out of 5

3.3

74 Queen St., EX4 3RX Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered 2 x cheeseburgers, with fries, for my birthday. Delivery only had one burger in it which we had to share. Really disappointing. And it was barely warm.

Company replied

Rated 5 out of 5 stars

Had a cheese dog at five guys and it was genuinely so good I had to save some cause I wanted to eat the rest and munch on it when I get home. The staffs there are so nice and treat their customers ver... See more

Rated 1 out of 5 stars

Chips so salty they made us gag. Rude service (literal eye rolling behind the counter) Slow service. Bad customer service from head office. Children wanted to go with their pocket money and w... See more

Company replied

Rated 1 out of 5 stars

We are very disappointed with our today's expexperience. I am with by husband and our orders were taken by the staff named Blake. We were being asked for the fries either salt or cajun as options but... See more

Company replied


Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • 74 Queen St., EX4 3RX, Exeter, United Kingdom

  • 02074986928

3.3

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivery Fail

Ordered 2 x cheeseburgers, with fries, for my birthday. Delivery only had one burger in it which we had to share. Really disappointing. And it was barely warm.

18 October 2025
Unprompted review
Five Guys UK - Exeter logo

Reply from Five Guys UK - Exeter

Hi Tracey, we are sincerely sorry to hear that a burger was missing in this order. Please report this directly via the delivery platform for a solution.

Rated 5 out of 5 stars

Had a cheese dog at five guys and it…

Had a cheese dog at five guys and it was genuinely so good I had to save some cause I wanted to eat the rest and munch on it when I get home. The staffs there are so nice and treat their customers very good and whoever made the cheese dog I ate definitely knows what they’re doing it might be my new favorite spot

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely , friendly staff!!
Took our boy for his birthday and they made it special for him. Food was great also!!

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off, £42 for two burgers,fries and drinks, I have had better McDonald’s, a burger van at a Sunday market would of been of better quality, definitely don’t recommend

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Dissappointing customer service. Not coming back.

We are very disappointed with our today's expexperience. I am with by husband and our orders were taken by the staff named Blake. We were being asked for the fries either salt or cajun as options but two of us can't understand it, what I am hearing to be honest is "salt ocassion". It took us a minute or two or understand what he is asking us. We recently just move in UK as migrants and to be honest we are still struggling to understand british accent but I find it very discriminating that he inappropriately or annoyingly smirked and looked at his female co worker as if we are stupid not understand what he is saying. I feel ashamed that we can't understand him but I don't think he has the right to do that to any customer especially they are on food and beverages service.

8 May 2024
Unprompted review
Five Guys UK - Exeter logo

Reply from Five Guys UK - Exeter

Hi Lexx, we are sincerely sorry to hear about your recent experience at our Exeter store.

So we can investigate accordingly, please reach out to us via the Customer Feedback form: https://fiveguys.co.uk/contact

Rated 5 out of 5 stars

OMG Tasty

OMG, had a burger today from the Exeter branch with onion and jalapenos and a banana shake and fries, first time I've tried 5 guys and it won't be my last, I wish they had a restaurant in torquay, it was unbelievably good, the best experience I've had with takeaway food and drink. Please open one in torquay

6 February 2024
Unprompted review
Five Guys UK - Exeter logo

Reply from Five Guys UK - Exeter

Hi G, thank you so much for kind feedback. We can't wait to welcome you back to Five Guys soon!

Rated 1 out of 5 stars

Chips so salty they made us gag

Chips so salty they made us gag.
Rude service (literal eye rolling behind the counter)
Slow service.
Bad customer service from head office.
Children wanted to go with their pocket money and were so upset they wanted to leave due to the staffs bad attitude (son saw the sever pull faces at me behind my back)
Will never go here again!
Waste of money.

18 August 2023
Unprompted review
Five Guys UK - Exeter logo

Reply from Five Guys UK - Exeter

Hi Alice, we can see our teams have dealt with your feedback and offered an appropriate solution on August 20. Please double check your emails for our response.

Rated 1 out of 5 stars

Five Guys no STARS

Oh dear, how can you not know how to cook a burger? Mine arrived half-cooked and more pink than brown.
Called them and they said sorry but couldn't do anything as I ordered via Deliveroo.
You've broken Food Safety law and all I get is there is nothing we can do about it.
So it cost me £10 for a bag of chips

4 April 2023
Unprompted review
Rated 5 out of 5 stars

THEEEEEE BEST Milkshakes made by man!

THEEEEEE BEST Milkshakes made by man!! Just thinking of the banana milkshakes goodness right now is making my mouth melt as I write this..

What can I say about 5 fives expect its the best Restaurant/Take Out experience we have here in the UK in regards to Burgers, Hot Dogs, Chips And Milkshakes like with out a signal doubt...

From the burgers of pure heaven made from fresh meat and smashed on the grill to make an exceptional texture and flavour. With a large variety of choices to add to your burger its amazing.

BUT the milkshakes.. OMG there are from the future! how does one make such a piece of art in such a short moment of time. i have a minimum of two shakes when attending 5 guys. I currently attend at least 4 days a week, 3 minimum xD

Keep up the work and anything that needs testing please send my way <3

18 October 2022
Unprompted review
Rated 1 out of 5 stars

What a dump!!!

Went into exeter five guys.what a overpriced waste of money.
Ordered the blt and it was disgusting and the bacon was nuked vile place avoid at all costs

24 July 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

The food was appalling. The burgers were old and tasted of sawdust. The hot dog was burnt. We left most of it. It cost £53.00 for 3 burgers,1 hot dog, 2 tap water, 2 cokes and chips. We will never go back and will tell our friends and family also.
The restaurant was empty, which is a clue. The one star is so I could give a review.

19 April 2022
Unprompted review
Rated 1 out of 5 stars

A disgrace and I won't be back

I just had Deliveroo bring my Bacon cheese burger. Pity I can't upload the image to show what a poor, poor piece of flat rubbish I received.
More than half the burger went in the bin as I found a huge red hair.
So, Exeter branch, which ever of your staff has RED HAIR, they need a hairnet.
I'm disgusted and won't be back!
Anyone seen the film falling down?

30 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look