Five9 Reviews 

We switched to Five9 from another company, and it has so many more capabilities and is very reliable! It allows for a seamless call center working experience, especially when combined with salesforce. I prefer it to the last system we used.

Using this system amongst previous phone systems has greatly impacted our service to our members, with out dropped calls, easily obtainable and to access.

Five9 has been great to work with from day one. The implementation team took the time to understand our needs and create a solution that is tailored to our company. This same personalized service has continued with our Account Executive and Technical Account Manager. We recently added additional analytics and AI tools and the experience has been great. Even after we deployed the new tools, Five9 continued to provide ongoing training to ensure we maximize the software for our business.

Product Ease of Use
Simplicity of this product makes all the difference. I've used other platforms before, but five9 understands the needs of the customer and makes it easy to train, onboard, and scale frontline.

I was very excited to see when my complany made the change and how quicly agents were able to adapt to the new system. Very user friendly. Any issues reported by agents then reported back to Five9 are always taken care of very quickly so Supervisors can get the agents back on the phone. I definitely appreciate the fact that I am able to go from a salesforce call log straight to the actual call. Saves quite a bit of time!

It has made reporting so much easier and I've barely tapped into all it can do!! One thing I do wish we could fix is the ability to have the agents emails also included in the email pop-up for automated reporting. Having to individually load them instead of picking from a pick list is a bit time-consuming. One other thing is I'd love to have the audio wave separate on all calls. Most have them mixed together in blue.

Five9 has been essential in helping to manage our team. The user friendliness and features that are consistently improving makes for an excellent product for our company needs. Five9 in conjunction with Saleforce is a very effective combination.

We recently implemented the secure pay connector for our members to update payment information on their own. The Five9 team was very detailed on the explanation on not only what to do but why it has to be done that way. That extra time helps us to be able to manage the connector after the roll out. The Five9 team is always available to answer any questions and walk us through any processes which helps reduce the stress of adding new features. Its integration with Salesforce has made it a great one stop shop for servicing our members.

Five9 creates a seamless experience with Salesforce and is very easy to use. It is user friendly and have had no issues since we have implemented it into our daily use.

Five9 is very user friendly CRM , and makes daily duties so easy, saves time , very efficient. Increases productivity. Love the way it is integrated in Salesforce and easily accessible.

What made my experience great was working with the Project Manager Cris, the platform engineer Richard, and our TAM Bok, having their expertise and knowledge of how Five9 can help us in our business and what tools we may want to use, has been the best part of integrating Five9 with our Salesforce. The ability for Five9 to grow with our company makes it easy for us to not have to waste man hours trying to figure out solutions and instead use our Five9 contacts to guide us through our questions.

Five9 makes it super convenient to update member accounts in Salesforce with call details. Our company is about to expand our product usage and start using the email and chat functions in five9 as well. Testing of this feature has been a HUGE success and the integration with Salesforce will automate task updates and make the process of servicing members much faster. Customer service has been very supportive and training has been very thorough. I highly recommend this company for any Contact Center solutions you may need!

Five9's quality management tool has been a god send for our team in terms of advancements for handling manual as well as automatic evaluations and greatly widening the scope at which our quality team is able to analyze and review content by our phone agents.

Salesforce is accurate, quick to update and user friendly. I enjoy its layout and design

Five9 has been an exceptional partner for our company for years.

Their existing product suite has been a staple in our business for telephony support and analytics. They have also continued on releasing additional products which are exciting to test & expect to add significant value to our support function teams over the coming year.

I don’t even know what this crap is but they keep charging my bank account random amounts of money and I keep having to chat with them to get it cancelled.

Awful, completely awful, bouncing calls all the time, sometimes, part of the interface is missing, you could try to put a blame on me or my PC, but I am an employee of 500+ users company, we all work remotely and experiencing the same issues, this is neverending nightmare, I hate everything about their product, SF integration deserves -150/5

BEWARE: Major SCAMMERS charges showed up on 3 my cards for 12.99, they use a first 6 number, last 4, to verify your card to resale information on the dark web

There is no way to see your communication history with someone you’ve been dealing with. Every platform since AIM allows you to view history seamlessly. Why there isn’t a simple message history is unbeknownst to me. Even when you “disposition” something, there should still be a running message log that you can EASILY look back on. Instead you have to remember the person, type the number in and search, click on history, AND THEN click each message bubble until you happen to find the message bubble that you were looking for. AIM had a more congruent way to view messages than this platform 25 years later.

Well firstly, I never got what I needed to cancel a subscription or subscriptions. Even after cancelation through the app I still get billed due to lack of information regarding with who and what for. Even though they say It's canceled. Shows you how quickly a terrorist organization can get funds if the helpline itself can't say for what and who it is.