Fitz2Kleen Specialist Cleaners Reviews 13

TrustScore 4.5 out of 5

4.4

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Company details

  1. Cleaning Service
  2. Carpet Cleaning Service
  3. Commercial Cleaning Service
  4. Graffiti Removal Service
  5. Upholstery Cleaning Service
  6. Water Damage Restoration Service

Written by the company

Fitz2Kleen Commercial Cleaners provides professional commercial and specialist cleaning services across Coventry and Warwickshire. We support businesses, landlords, housing providers and property managers with reliable cleaning for workplaces, commercial environments and challenging property situations. Our services include commercial and office cleaning, carpet and upholstery cleaning, hard floor cleaning and restoration, end of tenancy cleaning, hoarder property clearance and specialist cleaning for biohazard, trauma, contamination and extreme cleaning environments. Fitz2Kleen is known for tackling cleaning situations that require experience, discretion and professional equipment. Whether restoring heavily soiled carpets, supporting property resets or resolving difficult cleaning problems, our focus is always the same, to do the job properly and deliver results our customers can trust.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13 reviews

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Rated 5 out of 5 stars

Go above and beyond

Honest, reliable and friendly cleaning team.
Go above and beyond
Fantastic results.

29 September 2025
Unprompted review
Fitz2Kleen Specialist Cleaners logo

Reply from Fitz2Kleen Specialist Cleaners

Hi Chloe, Thank you so much for your kind words! We’re thrilled to hear our team went above and beyond and delivered results you’re happy with. It means a lot to us to be recognised for being honest, reliable, and friendly. We look forward to helping you again in the future!

— The Fitz2Kleen Team

Rated 5 out of 5 stars

No problems. Great Job.

No problems. Mark and the team were professional, knowledgeable, obviously experienced, helpful and most importantly, very effective. Oh, and with a sense of humour as well! I'd be happy to use them again

8 January 2025
Unprompted review
Fitz2Kleen Specialist Cleaners logo

Reply from Fitz2Kleen Specialist Cleaners

Thank you for your glowing review! We’re delighted to hear that Mark and the team were able to provide a professional and effective service, all while keeping things light-hearted with a sense of humor. Your satisfaction is our top priority, and we’re thrilled that you had such a positive experience. We look forward to helping you again in the future. Cheers!

Rated 5 out of 5 stars

Highly recommended and very…

Highly recommended and very professional. Cleaned our carpets and would happily use them again 👍

9 August 2021
Unprompted review
Fitz2Kleen Specialist Cleaners logo

Reply from Fitz2Kleen Specialist Cleaners

Thanks for the lovely Review Steve. Hope to see you again soon :)

Rated 5 out of 5 stars

Hoarding experience with tennant ending…

Hoarding experience with tennant ending with extreme neglect during covid. Fitz2Kleen very professional from the onset from quote to completion. The clearance took 4 days, 4 wagon loads and 7 people, but the result was amazing. Everything sparkling and sanitised saving a lot of goods. Forever grateful for all you hard work and client updates. Thank you so much.

19 June 2021
Unprompted review
Fitz2Kleen Specialist Cleaners logo

Reply from Fitz2Kleen Specialist Cleaners

Thank you for your kind words and lovely review.
Its always a pleasure to be able to make a difference and take away some of the stress

Rated 5 out of 5 stars

Great Job done by Fitz2Kleen St

Great Job done by Fitz2Kleen St. Lukes Church and Parish Centre... after the 1st Lockdown.. Highly Recommended..totally Sanitised... friendly and polite family business.. excellent workmanship 😃

21 November 2020
Rated 5 out of 5 stars

Thank you!

Thank you!
You made the best decisions for me. And you were very responsible for the quality of the work you did.

20 November 2020
Rated 5 out of 5 stars

My house now smells clean

I have used Fitz2kleen several times in the past for carpet and upholstery cleaning, but this time they dealt with a strong smell that remained in a property my daughter was moving into. No matter what we tried, we could not get rid of it. Mark and Trena came to the rescue once again and cleaned all the carpets, then used an Ozone Generator to rid the property of the strong smell, and kill all bacteria. It is like a miracle, and I can't thank them enough. My daughter can now move in knowing the property is sparkling and smelling fresh. I always recommend them, and now I can do so even more. They are absolutely brilliant and there is nothing they don't know about cleaning and sanatising. Well done as always

6 September 2020
Unprompted review
Rated 5 out of 5 stars

Great job on an end-of-tenancy clean

Fitz2kleen did an end of tenancy clean for me. They were friendly and helpful throughout, and went out of their way in making arrangements for dropping off keys and so on. The flat looks sparkling and the carpets look brand new (better than when I moved in!). Very happy with their work, and am now looking to book them as regular domestic cleaners.

28 June 2017
Unprompted review
Rated 2 out of 5 stars

Disappointing

Clean was satisfactory given the large job requested, but not as 'sparkling' as we had expected given the price.

Works were not all completed on the day and follow up had to be chased by us over the course of 10 days or so. The owner then disagreed with the follow up work being quoted originally and ending up shouting at my wife in our own home! Still no communication 2 weeks later.

Limited customer service and large amount of arrogance from the owner.

Would not recommend.

24 February 2017
Unprompted review
Fitz2Kleen Specialist Cleaners logo

Reply from Fitz2Kleen Specialist Cleaners

The comments in this review are not an accurate account of the problem. All work that was quoted and charged for was completed on the day and received a WOW from the customer on completion.
As a business that 'goes the extra mile' for customers, a comment was made by myself that if I have time, I will fit a sealant strip around the bath for them.Time didn't allow for this but as a goodwill gesture I agreed to pop back when I could. I then received an email asking me to go after 5pm as he would be out of the country but his wife would be home after 5pm one of the days the folowing week.
Bearing in mind that it was being done as a favour, I didn't think it warranted a 30 mile return journey out of working hours to do it.
Customer refuses to accept that this was NOT charged for, even though he has a fully itemised quote and invoice which shows no reference to or charge for replacing bath seal.
When I did return at an agreed date and carried out the favour, the customer got quite aggressive insisting that they had paid for replacement seal to the bath and other areas. I completed what I had offered to do as a favour but refused to do the rest without charging

Rated 4 out of 5 stars

Great clean with great care and courtesy

Had a swift and prompt reply on my request for a quote. Within a couple of days had a visit from their estimator who gave me an instant quote which was confirmed it by e-mail within hours.
On the date of the clean the crew arrived promptly and commenced work. The work that had been quoted for was duly carried out without any delay.
The clean was very well carried out to my great satisfaction.
Would highly recommend this firm without any hesitation.

21 December 2016
Unprompted review

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