I have been waiting for a week since I purchased their whey and still “not shipped”. Terrible service, don’t waste your time and money here.
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Great service, very unfortunate nobody was able to help me in English over the phone. Luckily, however, someone was able to look through my order through their chat service. Overal: will order again.... See more
Company replied
Having the possibility of checking out equipment in a physical store is important to me. I do prefer buying something less specced/from a minor manufacturer that I have actually tried out by myself, r... See more
Company replied
The device is not working and you have not responded to my email via your website. No attempt on your part to try and resolve the problem.
Company replied
Company details
About www.fitnessboutique.fr
Written by the company
Depuis plus de 20 ans, FitnessBoutique est le spécialiste Français de vente d'équipements Fitness à domicile, d'Accessoires et de Nutrition sportive. En ligne et dans nos 110 points de vente partout en France.
Contact info
2.7
Poor
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from www.fitnessboutique.fr
Bonjour,
Nous vous remercions pour votre retour et sommes heureux d'apprendre que vous appréciez votre commande.
Nous vous souhaitons une agréable journée.
Sportivement,
L'équipe Fitnessboutique
Excellent service
7 September 2020
Unprompted review
Reply from www.fitnessboutique.fr
Bonjour,
Nous vous remercions pour votre retour et espérons que vous serez pleinement satisfait de votre commande.
Nous vous souhaitons une agréable journée.
Sportivement,
L'équipe Fitnessboutique.
Reply from www.fitnessboutique.fr
Bonjour,
Merci d’avoir pris le temps de nous donner votre avis.
Sportivement.
L’équipe Fitnessboutique
Excellent site
27 August 2020
Unprompted review
Reply from www.fitnessboutique.fr
Bonjour,
Nous vous remercions pour votre retour,
Nous vous souhaitons pleine satisfaction de votre commande.
Sportivement.
L’équipe Fitnessboutique
4-stars that would be 5-stars with improved assembly instructions.
Great product. A lot of features of the high-end gym systems. Great value. Silent, smooth, beginners-to-advanced programs. Arrived on time. Very well packaged. The ONLY reason I am giving it 4 instead of 5 stars is for the documentation. It took me and a very experienced handyman, more than 2 hours, working together, to assemble the system. It is an IKEA-like assembly instruction set - as in diagrams and no words. BUT, the pictures are too small and overlaid and, in general, very cryptic. Also, for usage, the explanation of the different programs is minimal, so trial and error for that solution, which is not too bad. In all, it has been 3 days and 2.5 hours of use and it will definitely do the job. SOLUTION: MAKES AN ASSEMBLY VIDEO AND INCLUDE IT ON A USB DRIVE, OR JUST PROVIDE THE LINK IN THE MANUAL.
23 August 2020
Unprompted review
Impeccable 💪
22 August 2020
Unprompted review
Reply from www.fitnessboutique.fr
Bonjour,
Merci pour votre retour,
Nous sommes très heureux que le service offert par FitnessBoutique vous convienne, la satisfaction de nos clients est pour nous une priorité.
Nous vous souhaitons pleine satisfaction de votre commande.
Sportivement.
L’équipe Fitnessboutique
Reply from www.fitnessboutique.fr
Bonjour,
Merci d’avoir pris le temps de nous donner votre avis.
Sportivement.
L’équipe Fitnessboutique
Reply from www.fitnessboutique.fr
Bonjour,
Merci pour votre retour,
Sportivement.
L’équipe Fitnessboutique
Très bon service.
6 August 2020
Unprompted review
Reply from www.fitnessboutique.fr
Bonjour,
Merci d’avoir partagé votre expérience.
Nous vous souhaitons pleine satisfaction de votre commande.
Sportivement.
L’équipe Fitnessboutique
Excellent service
30 July 2020
Unprompted review
Reply from www.fitnessboutique.fr
Bonjour,
Merci d’avoir partagé votre expérience.
Nous vous souhaitons pleine satisfaction de votre commande.
Sportivement.
L’équipe Fitnessboutique
Reply from www.fitnessboutique.fr
Bonjour,
Merci pour votre retour,
Sportivement.
L’équipe Fitnessboutique
Efficace et simple pour commander
Efficace et simple pour commander, facile à joindre en cas de
3 July 2020
Unprompted review
No Refund!
I place a order on the 2nd of April for items which where in stock.
After two weeks I was sent one item which you cannot use without any of the other items.
Now the bulk order is not in stock and I have been waiting for twice weeks for a refund where I have filled the form in four times and still no reply.
28 April 2020
Unprompted review
Reply from www.fitnessboutique.fr
Hello,
I am Stéphane, training officer of the Fitnessboutique stores in France.
During quarantine i give some support to the team by working in telecommuting.
The team of our online customer support has a lot of work during the period of COVID-19
At first i want to sincerely apologize for the time of delivery which is not acceptable and also for not responding to your requests.
We have been overwhelmed by all the orders, and the problems of communication with our logistic partners. As for all of us, this situation is new and complicated as all of our habitual processes got shaken by the virus.
Concerning your order, i got informed by our accounting service that a refund of 418,46€ has been registered.
Our customer service will send you a return label so that you can send back the muscle clamps.
As soon as the articles arrive at our warehouse, you got a refund of 9,98€ (price of the product).
I hope that i could help you, customer satisfaction is our priority!
I hope that my answer is satisfying, and that it helps to change your opinion about Fitnessboutique.
Kind regards, take care of yourself,
Stéphane
Reply from www.fitnessboutique.fr
Bonjour, Je suis Stéphane, formateur du réseau de magasin Fitnessboutique en France.
Je viens aider en télétravail l'équipe de notre service client internet qui est débordée pendant cette période.
Merci pour votre commande d'aujourd'hui et un grand merci pour votre avis en cette période difficile.
L'équipe Fitness Boutique vous souhaite un excellent entrainement.
Prenez soin de vous
Sportivement
Stéphane
Very easy to do business with and easy…
Very easy to do business with and easy to navigate the site
21 April 2020
Unprompted review
Reply from www.fitnessboutique.fr
Hello,
Thank you for your order during this difficult time.
The Fitness Boutique team wishes you a good training.
Take care of yourself
Stephane
Simple efficace bim bam boum
15 April 2020
Unprompted review
Merci Julien!
10 April 2020
Unprompted review
Tres bon service client
7 April 2020
Unprompted review
I ordered a rowing machine last week
I ordered a rowing machine last week. The website says it’s delivered last Friday but I haven’t received it.
23 March 2020
Unprompted review
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