FitMyCar Reviews 

If I could give negative stars I would. Never gave me a return slip. Asked them to email me a return slip to return and they said AND I QUOTE:

“ Thanks for writing back

To process a refund, kindly take a photo of the mats cut/slit in half. With this, there's no need to return the mats”

Frustrated that these scammers are getting away with this. If you see this review please report them to the Federal Trade Commission. And STAY AWAY FROM THIS BUSINESS!!!

Ordered the mats on 12/29 and they were quick to charge my credit card. On Jan 19th I sent a request for the status of the order via their website; no response. On the 20th I sent an email; no response. After reading the reviews here, I asked my credit card company to cancel the transaction. That brought a response. The item had been delivered on the 21st.(I was not home). I decided to keep the item and advised the credit card company to pay. Unfortunately I wish I had returned the floor mats unopened. They are NOT a good fit and I would never recommend using this company.

Order for floormats (most expensive quality) arrived quickly so no complaint there but the front mats only cover the visible floor with the seats in the most forward position as would be used by a dwarf. With the seats back in a normal position for a 6 footer there is a good eight inches floor not covered which makes the mats look ridiculously short. Unacceptable to try and save on a bit of material and ruin the fit and look for such expensive mats.

I ordered a Matt. It was delivered in a timely manner. I wasn't happy and wanted to return it. Fit my car says they have a one hundred day return policy. Full refund for unused and undamaged returns. I call them and seem to get the same person each time, said he would start the process and send a full refund. A day later I received an email saying to cut all the mats in half and send a photo as proof for a full refund. I tried to respond to this email and when I hit send, it said email has no recipient. Also, every email I got went to spam from fitmycar.

Do not use this company. Low quality, high prices, poor customer service. I wish I never placed an order with FMC. Just read the previous customers reviews. Sadly they are all correct.
Just avoid it.

Ordered dash mat on 27 December 2024. Still not received. Tracking says processing. No answer on phone, no active Chat.

I have been waiting four weeks for a refund. Auspost confirmed my return was delivered to their address on December 20 and I have written to FMC confirming this. They responded by sending me a return label saying they would refund once the goods are received. I can only assume they have lost the return. The goods themselves did not fit and they were low quality. I recommend you avoid this company.

The car mats we ordered were as described and the fit was accurate. Shipping, however, did take a bit long, about 2 weeks, but that's because I did not realize company is out of Australia. Would recommend.

I gave them the year, make and model of my car and received the wrong mats. They "guarantee" to get it right but they didn't and I have been trying for 2 weeks to get my money back. They have been very slow in responding to my requests for a return shipping label.

Placed an order for custom car floor mats on 1st December for a Christmas present. The company guaranteed delivery for Christmas for orders placed before 9th December for the same product. When order wasn’t received by 20th December,
I called and was told it will be dispatched that day. I realized after three calls on three consecutive days that I was speaking to someone overseas and clearly they are told to say ‘It will be despatched today’. My son never received his car mats for Christmas and according to the tracking, they still haven’t been despatched. Christmas Eve I was told the manager from Avalon will call me. I never received the call so I will never order again from this company and I will pass my experience on to everyone I know.

I ordered bedrock liners on the 27th October 2024. Still haven’t received them. They just take your money and don’t send you the product. When you send emails and messages, no reply. Don’t buy anything from this company. They steal from people.

I order floor mats for my BMW and when received they were not as advertised. They would not attach or stay down. I called the company, and the return process was not easy. Even through the mats were not correct the return cost me $30. I returned via UPS and they were received by the company, but it took forever to get my refund. Returned 7/24/24 and I just received the refund 11/16/24.

Terrible service, stay well away and avoid the headache!
Will never use again!!

Got sent car mats from their ‘returns’ department. So appears theres a reason for that as the tabs on the driver side mat are broken.

I feel like they knew this already. Will never purchase anything from them again. Shoddy as fk.

Been waiting four months for a pair of mats, I've emailed them four times and only received one response, "We are experiencing large volumes of orders' Looks like they just copy and paste this bs to everyone. These are either scammers or totally incompetent glue sniffers. DO NOT BUY ANYTHING FROM FITMYCAR!

Would give no stars.
Terrible customer service
Delivery is over a month late.
Still waiting for a response.
Want a full refund.
Totally scammed

Easy communication. Forgot to add my discount and they refunded the difference right away. Arrived and the quality is awesome. Fit perfect.

If I could give them 0 stars I would. No communication, still waiting 8 weeks later. I have emailed them only to be told they don't have them as they are custom made. Terrible

Poor communication with not being told an item we ordered would be custom made and take around 10 days before desptach. Once despatched the tracking was not updated from 2/7 to 13/7 leaving us wondering where the item was. This was only shipped from Melbourne to Brisbane in Australia. Item is ok, expected a better quality item to be honest.

I ordered my car mats on Saturday and they arrived Thursday. I live in Missouri and after i ordered, I discovered that the company is located in Austrailia. I bought the premium quality and I am very happy with my new mats. They are en exact fit and make my car feel and look like new inside. 100% recommend FITMYCAR!!!