Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more
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Review summary
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An excellent, good quality Furniture Store. The Customer Service is outstanding at this price point. The Delivery Team are very efficient & ensure your home is respected. They lay out rugs and wea... See more
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Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more
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Wow are we pleased not only with our 2 beautiful armchairs … the service we have had from Fishpools is 110% ! From the salesperson to delivery was more than excellent ! 2 very friendly caring deli... See more
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Company details
About Fishpools
Written by the company
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contact info
115 High Street, EN8 7AL, Waltham Cross, United Kingdom
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4.8
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great Delivery
Malcolm and his partner were great. They covered the floors and front door before they started, then were really careful when they brought our sofas in, which they unwrapped and the took all the wrapping away with them. They were friendly and professional, even though it was only 8am and they’d just driven an hour and a half to get to us. Couldn’t fault them at all.
1 July 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Excellent
Excellent, had a courtesy call the day before and the drivers turned up on time and were very polite, friendly and professional, they delivered the furniture to a room of my choice (upstairs) and covered the front door, floor and had shoe covers. Always brilliant and would highly recommend Fishpools as this has been my experience with all of my deliveries from this shop.
1 July 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Good communication about delivery.
Good communication about delivery.
Polite and very pleasant delivery team.
Also your sales staff in the lovely shop was very thorough and helpful whilst we were deciding about our purchase.
25 June 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Excellent experience
Excellent experience, personable delivery crew, delivered on time, good communication, very tidy, protected my property,
27 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you had an excellent experience and that our delivery team were personable, punctual and communicated well throughout. It’s great to know they took such care to protect your property and left everything clean and tidy. Your kind comments are very much appreciated.
Kind regards,
Fishpools
The guys were very professional and…
The guys were very professional and quickly delivered and put together our marble dining table, they worked in extreme heat and kept a smile on their faces throughout…Top Men and a credit to Fishpools team
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that our delivery team provided such professional service while delivering and assembling your marble dining table. It's especially wonderful to know they worked efficiently and kept a smile on their faces despite the extreme heat.
Your kind words are greatly appreciated, and we'll be sure to pass your comments on to the team. Thank you for recognising their hard work – they'll be thrilled to hear they are a credit to Fishpools.
Kind regards,
Fishpools
Delivered and put together with care
2 guys arrived at the time promised, they worked very hard in the extremely hot weather, nothing was too much trouble they was very polite, they cleaned up before they left. Excellent service thank you.
27 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that our delivery team arrived on time and provided such excellent service. It's wonderful to know they worked so hard in the extremely hot weather, were polite throughout, and made sure everything was cleaned up before they left.
Your kind feedback means a great deal to us, and we'll be sure to pass your comments on to the team. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Adrian provided excellent service
Adrian provided excellent service. He was friendly, professional, and made the whole experience smooth and enjoyable.
27 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that Adrian provided such excellent service. It's wonderful to know he was friendly, professional, and made your whole experience smooth and enjoyable.
We'll be sure to pass your kind comments on to Adrian, who I'm sure will be delighted to receive them. Thank you for choosing Fishpools.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that you received another great delivery experience from our team. It's fantastic to know that their professionalism continues to make a positive impression.
We truly appreciate your continued support and hope you enjoy your new furniture.
Kind regards,
Fishpools
Helpful and friendly an excellent…
Helpful and friendly an excellent service
27 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that you found our team helpful and friendly and that you received excellent service. Your kind feedback means a great deal to us and will be shared with the team.
We hope you enjoy your new furniture, and we look forward to welcoming you back again in the future.
Kind regards,
Fishpools
On time and perfectly assembled…
On time and perfectly assembled furniture very well
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that your delivery arrived on time and that the furniture was assembled to such a high standard. It's great to know our team provided a smooth and professional service.
We hope you enjoy your new furniture, and thank you for choosing Fishpools.
Kind regards,
Fishpools
Yes they were very polite and respectful
Yes they were very polite and respectful
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that our team were polite and respectful throughout your delivery. Providing friendly, courteous service is very important to us, so it's great to know this was reflected in your experience.
We hope you enjoy your new furniture, and thank you for choosing Fishpools.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that you found our team to be both helpful and professional. Your kind feedback is greatly appreciated and will be shared with the team.
We hope you enjoy your new furniture, and we look forward to welcoming you back in the future.
Kind regards,
Fishpools
Desmond was great
Desmond was great. It wasn’t the easiest of accesses but nothing fazed him and between him and the driver it was all successfully delivered.
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that Desmond and the driver provided such excellent service. It's great to know they took the challenging access in their stride and ensured your delivery was completed successfully.
We'll be sure to pass your kind comments on to Desmond and the team. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Received early texts
Received early texts, Driver phoned me in advance, took the chair in to my house on the hottest day of the year. Excellent.
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that you were kept well informed with the delivery updates and that our driver called ahead before arriving. It's wonderful to know the team delivered your chair with such care and professionalism, especially in the exceptionally hot weather.
We really appreciate your kind feedback and hope you enjoy your new chair for many years to come.
Kind regards,
Fishpools
Excellent and it was a very tricky job…
Excellent and it was a very tricky job because of the lift and small flat door ! Very polite and cleared everything away after.
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that our delivery team handled the challenges of the lift and narrow flat entrance so well. It's great to know they were polite, took care with the delivery, and left everything tidy afterwards.
We really appreciate your kind feedback and hope you enjoy your new furniture.
Kind regards,
Fishpools
Very professional and very efficient
Very professional and very efficient, good guys. 5Star.
26 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that you found our team to be professional and efficient. Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to the delivery team.
We hope you enjoy your new furniture, and we look forward to welcoming you back again in the future.
Kind regards,
Fishpools
Staff are extremely helpful and…
Staff are extremely helpful and professional. It’s a lovely shopping experience…
Chanel goes above and beyond for the customers and is a real asset!
25 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you found our team so helpful and professional, and that you enjoyed such a lovely shopping experience. It’s especially wonderful to know that Chanel went above and beyond to help you. We’ll be sure to pass on your kind comments, as we know she’ll be delighted to hear them.
Thank you again for taking the time to share your experience.
Kind regards,
Fishpools
Poor after-sales customer service
Unfortunately, the after-sales customer service I have received from Fishpools has not met my expectations.
Whilst everyone was extremely attentive and responsive throughout the sales process, the aftercare experience has felt quite different. My mum is still waiting for one of her sofas to be delivered and, although we were aware that this item would arrive at a later date, both sofas have now exceeded their expected delivery dates.
On almost every occasion, I have had to chase Fishpools directly for updates rather than being proactively informed. I was advised that "the system is set up to call customers if anything is running 10 days or so late," which, in my opinion, falls short of the level of service and care that is promised during the purchasing process.
It feels as though, once payment has been received, the responsibility to keep customers informed significantly diminishes. Regular communication and managing customer expectations should be a fundamental part of the service, particularly when delays occur.
As a result, we feel extremely disappointed with our experience, and it has unfortunately put us off purchasing from Fishpools again in the future.
25 June 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience has not met your expectations.
We completely understand how disappointing delays can be, particularly when you feel you have had to contact us for updates. While we always aim to keep our customers informed, we appreciate that in your case our communication did not meet the high standards we strive to deliver.
Both your sofa and chair were unfortunately delayed by the supplier beyond the original estimated lead time. Your sofa was successfully delivered in May, and your chair was scheduled for delivery. As a gesture of goodwill, we also agreed to pre-book this delivery for you, which is not a service we would normally offer, to help provide greater convenience.
When placing an order, we provide estimated delivery dates based on the latest information available from our suppliers. These dates are not guaranteed, and while we endeavour to communicate significant changes, we appreciate that you would have preferred more proactive updates throughout the process.
We are genuinely sorry that this experience has left you feeling disappointed, as this is never the impression we want to leave with our customers. Your feedback regarding our after-sales communication has been noted and will be shared with the relevant teams as we continually look for ways to improve our service.
Kind regards,
Fishpools
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