Fisher & Paykel (United Kingdom) Reviews 

Adam Smith was punctual & communicative, he offered us an appointment sooner than the one we booked & arrived promptly. He appeared knowledgeable & seemed to fix the problem with our refrigerator. He also offered suggestions to prevent the problem from recurring.

Arrived on time, completed the work with no hassle whatsoever. Not only impressive product knowledge but a first class job provided by two excellent Fisher & Paykel employees.

Fantastic engineer who sorted out our disaster of a freezer. Can’t rate the service provided by Irod more highly. Give him an extra days holiday

Excellent Job by Irod. Fast, efficient, polite & professional. Thank you!

Dan was excellent. He talked us through what the issue had been & how he was repairing it. Friendly & efficient.

My original review was not very complementary. Our RF522W is seven years old but has broken down four times in so many years. Irod, the technician, was excellent but it took a week for the right part to be delievered and for him to be able to fix our fridge. When he was here I explained the four call outs in four years and how I thought it was unusual for what is supposed to be a high quality product. I phoned up customer services while he was here and they told me that unfortunately there was "no goodwill recompense" for what is quite an unusual number of breakdowns. I was disappointed, but Irod saved the day. He realised I wasn't taking the company for a ride, I'm genuinely disappointed to have a fridge that's failed so often when the company has such a good name. But still all's well that ends well, we got the broken down part for free and I have withdrawn my one star review. Goodwill does matter.

Customer service as it should be .
Fantastic service from a dedicated F and P technician , Adam .
I had a fault with my fridge , used the straightforward on line booking form to request a repair . Appointment booked and was able to request an earlier visit if a cancellation occurred . Adam contacted me to say he did have a cancellation and was able to come a full week ahead .
Being a dedicated F and P technician, knew exactly what the fault was , carried the spare part and fixed it there and then .
Brilliant service , dealing with real people not AI , all sorted within 48 hours .
Old fashioned customer service is still possible!

Appointment easily booked via the website. Adam, the engineer assigned, provided updates on his ETA and arrived promptly. He was very efficient and knowledgeable regarding our fridge freezer; answering my questions including confirming when our warranty ran until. An excellent service all round.

Jiy was our engineer, he called ahead before arrival. He diagnosed the problem quickly and explained what he needed to do and the cost. Proceeded to carry out the work quickly and politely. The call out charge is not cheap but we’ve always had good service. Thanks

Excellent tracking of engineers arrival, I was able to plan remainder of my day. Robin was friendly and very thorough with the repair, very happy the service I received.

Jiy was super friendly and fixed the problem in no time! Thank you so much.

Superb back up service from Fisher Paykel. Fast response, quick turnaround to arrange an Engineer visit and a simple issue of ice buildup sorted out immediately.. Jiy arrived on time, quickly discovered the issue and sorted it out on the spot. Outstanding service.

Ash has a full knowledge on the fridge and dealt with everything competently. Very happy with the service.

Chris attended our property today and was prompt and very cheerful. He was so quick to find the problem and rectify it. He even made time to explain a few things to me that I didn’t like and understand about the dishwasher. Clear, concise and very informative. Fantastic customer service and really nice man. Credit to Fisher and Paykel.

Arrived on time, good communication. Problem solved quickly. Very helpful.

Ash was professional, polite and diligent. Diagnosed the issue in seconds and fixed it very quickly. Excellent service.

Trevor did a wonderful job. He was ponctual, polite and really professional. He was efficient and he fixed my freezer. Thank you.

Hamza and Jesse were amazing - confirmed when they would be arriving, quick to fix the issue with our fridge and clear in their explanation of what had happened - thank you!

Ash was cheerful and informative and reassuring. I had every confidence he would fix the problem. Super service!

Ash attended the house on time. Resolved our problem with the dishwasher and could not have been more helpful. Explained some more detailed methods of operating the dishwasher which we were unaware of. Great service and great appliances