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First Vehicle Leasing Reviews 

822
•
TrustScore 4.5 out of 5

4.7

Leasing Service
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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for guiding them through every step with clear explanations and prompt responses. People also appreciate the smooth and efficient delivery service, regularly mentioning that vehicles arrive on time and drivers are very polite. However, some customers also noted frustrating delivery delays, sharing conflicting information regarding arrival dates from the team. A few people experienced poor communication and unhelpful management when trying to resolve these unexpected scheduling issues. Reviewers expressed disappointment over broken promises and a lack of accountability when problems arose with their orders.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and efficient experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are always helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more

Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

822 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(822)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Peter Sherry was a pleasure to deal…

Peter Sherry was a pleasure to deal with. He was very polite, professional and excellent communication skills. I feel Peter is a credit to the business and I will certainly be contacting him again when I change my car
kind regards
Lisa Suddes

29 October 2025
Rated 5 out of 5 stars

FVL ,so easy to deal with…

I found First Vehicle Leasing so positive to deal with. At the outset of my enquiry about vehicle leasing they were forthcoming with information that aided my decision to go with them for my first vehicle lease, and at a very competitive price. I would highly recommend FVL.

22 October 2025
Rated 5 out of 5 stars

Very Impressed

I have recently sorted a lease deal out through FVL and the process was made very simple. Firstly Ross was sure to help me get the right car and went through everything in detail to make sure i understood everyhring i needed too. Then I had the pleasure of dealing with Leanne who again went above and beyond to ensure everything went a smooth as possible. All in all a good experience.

25 October 2025
Rated 5 out of 5 stars

Wonderful service

My third car with FVL and once again I was totally satisfied with the service I received from all the staff I dealt with. Chris was my first contact and he couldn’t have been more helpful, went above and beyond, made the full process an enjoyable experience.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Helpful service finding a vehicle just right for me & great communication when arranging delivery. The car arrived in good time & in perfect condition thank you to all involved at FVL👍🏽

9 October 2025
Unprompted review

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