First Vehicle Leasing Reviews 

823
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for guiding them through every step with clear explanations and prompt responses. People also appreciate the smooth and efficient delivery service, regularly mentioning that vehicles arrive on time and drivers are very polite. However, some customers also noted frustrating delivery delays, sharing conflicting information regarding arrival dates from the team. A few people experienced poor communication and unhelpful management when trying to resolve these unexpected scheduling issues. Reviewers expressed disappointment over broken promises and a lack of accountability when problems arose with their orders.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and efficient experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are always helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

823 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(823)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Consistency is Key

I have now transferred my small fleet across to FVL and have worked with Chris Peart for each vehicle.
Having the same contact is a key positive. Chris understands our requirements and maintains contact throughout the process.

17 December 2025
Rated 4 out of 5 stars

Very good customer relations

Very good customer relations, only disappointed with not having any car mats and I was told the car had heated front seats which it didn’t have, spoke to a kind lady today and she was going to pass it onto my representative,
Otherwise all good and always kept me informed
Mohammed Lorgat

24 December 2025
Rated 5 out of 5 stars

Cannot beat it

Absolutely first class service particularly from Ruth and Leeanne.
Faultless process, superb support and clear professional guidance. 100% fantastic

25 December 2025
Rated 5 out of 5 stars

Very efficient service

Very efficient service. No delays in finding the right car, helping through the finance application and delivery of car. Excellent

13 December 2025
Rated 5 out of 5 stars

Chris was super helpful at all stages…

Chris was super helpful at all stages of my leasing. This is now my second car through FVL, and he helped arrange the original lease, and my latest one so I got the car I wanted at a good price and with flexibility which was much appreciated. I'll be back again!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The car i wanted in the exact…

The car i wanted in the exact specifications for the price I wanted to pay, delivered to my front door exactly when I wanted it. Really helpful team on the phone and answered all my questions promptly.
Excellent service from my first inquiry to the car being delivered. Wonderful.

4 December 2025
Rated 5 out of 5 stars

4th times a charm

This is the 4th time using FVL and could not be happier. They have a great selection of vehicles and good prices. The website makes it easy to customise the deal and the communication is great. Very polite informative people who couldn’t do enough for you.

5 December 2025
Unprompted review

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