First Vehicle Leasing Reviews 

822
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for guiding them through every step with clear explanations and prompt responses. People also appreciate the smooth and efficient delivery service, regularly mentioning that vehicles arrive on time and drivers are very polite. However, some customers also noted frustrating delivery delays, sharing conflicting information regarding arrival dates from the team. A few people experienced poor communication and unhelpful management when trying to resolve these unexpected scheduling issues. Reviewers expressed disappointment over broken promises and a lack of accountability when problems arose with their orders.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and efficient experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are always helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

822 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(822)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speaking to all staff at FVL made it so…

Speaking to all staff at FVL made it so easy and helpful in leasing my new car ..
I have leased off FVL for over 10years and wouldnt consider using any other lease company and i do my research very thorough ..
I have spoke many times to my agent Peter Sherry over the years about cars and found him absolutely brilliant at his job from searching & guiding me to what the perfect fit for me was... nothing was too much for him and is a credit to FVL as a business as all staff are with FVL.
Through the years with the backup service from FVL i have recommended it to many people based on personal experience and if anyone is going to use a lease company they wont find better than FVL.
Frank Storey..a 100% satisfied customer now & for the future

3 April 2026
Rated 5 out of 5 stars

First time leasing

First time I had been through the vehicle leasing process so wasn't sure what to expect. The whole process was smooth with staff at First Vehicle Leasing being very helpful throughout the process. Many thanks

25 March 2026
Rated 5 out of 5 stars

Vauxhall Corsa lease

Great from start to finish Ross kept me informed every step of the way communication brilliant had my lease car delivered to house in just over a week great service whereas my wife has went with a different lease company and is still waiting for hers 3 weeks later and having to chase the other company up with very little communication.first vehicle leasing brilliant to deal with

12 March 2026
Rated 5 out of 5 stars

Effective clear communication made it a breeze!

Communication from my agent Chris was a strength throughout the process of leasing my new vehicle. It was regular enough so that I never felt out of the loop without being overbearing. He was able to answer all questions and ensure that the process was smooth and efficient.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Lots of positives with FVL

Very good communication from the sales people, didn't feel pressured and was helped at every step with the lease application form. Delivery driver was extremely friendly.
On the negative side, I missed a call from FVL the day before delivery was due but couldn't get in touch despite multiple calls and messages left. Still don't know if it was important or not...

7 March 2026
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Dave

Thanks for this and I'm pleased to hear your experience was mostly positive. I was concerned to read of your inability to contact us. I will contact you directly to discuss further as I would like to get to the bottom of that.

Duncan

Rated 5 out of 5 stars

Very helpful

First time leasing a car seemed a little daunting until I got in touch with FVL they answered all my questions put me at ease and now I have a brand new car. Would recommend without a doubt.

4 March 2026
Rated 5 out of 5 stars

New car delivered 😊

Just taken delivery of my second lease car through FVL. Chris Peart was great in helping me to secure a brilliant deal. He was helpful and kept in touch with me regularly throughout the process. Highly recommended 😊

2 March 2026
Unprompted review

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