First Vehicle Leasing Reviews 

827
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful and polite, making the entire vehicle leasing process remarkably simple, clear, and completely stress-free from start to finish. Consumers also warmly appreciate the prompt communication, informative regular updates, and efficient support received throughout their journey until the car safely arrives. However, some people mentioned serious issues with unexpected delivery delays and inaccurate arrival timelines provided before finally receiving their vehicles. A few reviewers were quite dissatisfied with the poor follow-up communication and general management when problems arose with their actual orders.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and efficient experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are always helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(827)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery was shocking

Took so long with paperwork.
Don't even get me started on how the vehicle was delivered, really ruined my first experience of having a new car....AVOIDDD!!!!

21 September 2025
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Rabia

I'm really sorry to hear you were not happy with your experience with us. However, I'm unable to see the paperwork issues you mention. I see that we processed your application on 8th September and delivery took place on 19th September. An 11 day turnaround from application to delivery is faster than normal.

With regard to the delivery, I'm afraid we have no record of you getting in touch to let us know that anything went wrong. Perhaps you could email me - crm@fvl.co.uk - to give me some more details on this as I would like to investigate what happened. Please also include any details of what happened with your paperwork and I'll look into that too.

Duncan

Rated 5 out of 5 stars

The service was very efficient!

The service was very efficient from start to finish. I was kept well-informed on my chosen car, which was delivered to me eleven days after my first initial phone call.
I would highly recommend this company and will certainly use them again. Thank you to you all, I am delighted with my new car. Dawn

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish, really helpful and accommodating with requests and a great deal
The guys I spoke to and were based in Scotland and so helpful, polite and always called back when they said they would

11 September 2025
Rated 5 out of 5 stars

New car lease

A personable service from Chris who sought to understand my needs. He found me a really good deal and supported the transition from old car to new / different providers. In all the process was stress free and a good result.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

All exactly as said 5*

Couple of days ago I took a delivery of a new car. FVL made the whole experience seemless and kept me informed. Everything agreed in advanced materialised as promised and on time - highly recommend.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

It was a very good experience dealing…

It was a very good experience dealing with this company, we needed a short term lease for my business and this is exactly what James arranged for us. James was patient and extremely helpful throughout and I have no hesitation in recommending him and First Vehicle Leasing . There were no dramas in the delivery of the vehicle and the driver was very polite and helpful. The deposit we paid was refunded with no problem on our return of the vehicle, quite simply the whole experience was good.

3 September 2025

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