First Tutors Reviews 

4,860
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the very affordable pricing structure, noting that reasonable flat fees make connecting with learners highly cost-effective. People find the platform exceptionally well-organized and entirely straightforward, praising the smooth and supportive process for establishing successful tutoring connections. However, some people mentioned that the website suddenly went down unexpectedly, leaving users completely unable to access their essential profile details. A small group of reviewers expressed deep frustration over the unexpected platform closure and the noticeable lack of proper communication from the support team.

What people talk about most

Website

Reviewers highlight ambiguous aspects of website, as opinions on the platform are heavily divided. While many... See more

Service

Customers consistently note positive experiences with service, describing it as professional, prompt, and... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is easy to use, clear, and... See more

Staff

People report positive experiences with staff, highlighting the supportive, reliable, and professional nature... See more

Price

Reviewers mention positive feedback about price, highlighting the fair and reasonable cost structure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent tutoring site. Very easy to use. Tuition fees are reasonable as First Tutors doesn’t take a percentage of lesson fees like most of the other tutoring sites. Just a one off finders fee to ge... See more

Company replied

Rated 5 out of 5 stars

A great way to connect with students and teachers. I've been a private Arabic and Quran tutor with First Tutors for several years, and th... See more

Rated 5 out of 5 stars

An easy way to connect students to tutors. Students can communicate with potential tutors before exchanging private information like address and phone number, and tutor's info only get release after b... See more

Rated 5 out of 5 stars

As a tutor, over 3/4 of my students come through FirstTutors. I'm pleased about that because (unlike other sites) they charge a very reasonable one-off flat fee (roughly the same as a single lesson)... See more


Company details

  1. Tutoring Service
  2. Educational Institution
  3. Private Tutor

About First Tutors

Information provided by various external sources

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First Tutors

Written by the company

Tutor Reviews
We gather 1000s of tutor reviews every month.
References & ID checks
Have confidence that your tutor's identity is genuine. All of our tutors must pass identity checks, plus we take up at least 2 references. These references are passed on to you once you've selected your tutor.
7 Day Support
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No Tutor, No Fee
Contact as many of our tutors as you like through our website for free. You only pay when you're ready to hire one as your tutor.
Find the Perfect Tutor
If things don't work out with your tutor, just leave them a review and you can choose another one for free. With over 20,000 listed tutors, you're bound to find one that's just right for you!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.3

All reviews

(4,860)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Farhana has been an incredible tutor…

Farhana has been an incredible tutor for my daughter Liyana. From the very first lesson, she built a warm and encouraging environment that helped Liyana grow in both confidence and academic ability. Her teaching style is clear, patient, and always tailored to the student’s needs. Farhana truly cares about her students and consistently goes above and beyond to support them.

We are so grateful for all the hard work and dedication she has shown — I would highly recommend her to any parent looking for a reliable, knowledgeable, and genuinely kind tutor.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round.

I have been a tutor on the site for about five or six years now, and I have found it to be a thoroughly professional and easy place to obtain work. I have had no negative experiences whatsoever and I’ve actually had no reason to contact the customer service department at the site for any issues – there simply haven’t been any. Much of that is probably due to the fact that I’ve been very lucky in that my customers have always been courteous, paid on time and I have had no issues from that side of things. Fingers crossed that never happens.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Great website for tutors and students alike

I have been tutoring via the First Tutors website for over 10 years and they are the best in the industry. I have been introduced to some great clients and the website enables me to screen potential clients beforehand to determine if we are a good match. Absolute recommend for parents and students too.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

highly recommended

I have been a Psychology tutor with First Tutors for over 12 years and they provide excellent support when needed. I have never had a shortage of tutees so they are obviously very visable in the media and inetrnet searches. Highly recommend them to other teachers looking for additional income.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional matching service, supportive of tutors

I have been a Maths tutor with First Tutors since 2020 and I have been happy with the service they provide. They have always been professional in our dealings, and they give helpful reminders on how to make the most of a tutoring relationship (including how to keep safe when travelling to a tutee's place).

I appreciate the opportunity to get leads at no cost to me. I also appreciate that the platforms allows tutor and client to communicate before making the decision to go ahead. All leads generated through First Tutors have been successful and I have good relationships with my clients. Everything is transparent and I am a satisfied customer.

I do wish there were even more leads generated in the UK. In fairness, though, I prefer to tutor face-to-face as I believe this is more effective so I'm not counting this against First Tutors ...

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great place to find students

I've been with First Tutors since 2012 and they're so easy to work with. I like that they take a finder's fee and after that we make our own arrangements. Excellent communication the few times I've had to contact them and the issue has always been resolved quickly.

3 June 2025
Rated 5 out of 5 stars

Simple, affordable, reliable tutor service

Simple, affordable, reliable tutor service for both tutors and families / users, meaning finding the right connection is very straightforward. There are no hidden costs - just a one-off fee. Tutors have room to promote themselves, and users have a wide choice. References are vetted, there is protection from both sides. An excellent platform to aid learning.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service matching tutors with students

I have recently joined First Tutors after deciding to do some private maths and physics tuition. They did a brilliant job of confirming my identity and insisting on references and allowed me to create a professional profile. It wasn’t long before someone contacted me for tuition and after a small finders fee, First Tutors allows you to arrange all further meetings with your student. A very good service and experience with them.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

First tutors are the excellent…

First tutors are the excellent tutoring service in the UK. I mainly use first tutor now as they don’t charge high commission charges from parents or tutors. They only charge the one off finder fee payment. They have excellent customer service .

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, good customer service

FirstTutors is my main point of contact for new students and I have been a tutor on the site for over 10 year. All of their leads are totally relevant. The site is trustworthy with good customer service.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish website with bad management of badly behaving tutors

I was looking for a tutor for my son to support with GCSEs. I found Heathers’ details on FirstTutors as she had good feedback in tutoring Biology. I paid a substantial finders-fee. In addition, her fees were high (advertised as £90 plus but she gave a discount to £65-and now I can understand why).
Unfortunately, Heather was the worst tutor I have ever had to deal with. I found managing and organising the sessions so hard that we ceased after 12 sessions.
Pros:
- Heather knows the contents of AQA subjects

Cons:
- Out of 12 sessions, 5 had issues, from showing late, changing times to cancelling and re-arranging (up to 4 times in a row) at very late notice. Reasons given included childcare issues, migraines, broken laptop, late working etc. It became very disruptive to our family life (my use of WhatsApp doubled just to check if/when she would cancel), especially as she would often re-arrange for “tomorrow” (requiring us to re-organise other activities at short notice).
- Regularly took phone calls during sessions (my son stated more than 6 times).
I would personally not recommend Heather due to the difficulty in managing her sessions in an already stressful time around GCSEs. Thankfully my son did improve his grades, but more due to support elsewhere (something she also claims are due to her efforts). I have left feedback for her, but FirstTutors decided not to publicise it, nor refund the finders-fee. Heather hid the feedback, not addressing the main issue: her ongoing cancellations!
I believe FirstTutors was unsupportive and unhelpful not providing refunds for obvious badly behaving tutors. They (Christine) offered finding another tutor for free, but why would I look for another tutor when I have been burnt by this provider and under huge (GCSE) time restraints?? I requested for her not to contact me anymore as she refused a refund, and kept offering the same (not sufficient) solution. Would not recommend FirstTutors to anyone. Just poor.

12 April 2025
Unprompted review
First Tutors logo

Reply from First Tutors

Dear Inge,

We are very sorry you were disappointed with your tutor. Unfortunately we hadn't heard from you to indicate you were having an issue with your tutor, although you mention you had 12 lessons. To try to help, we contacted you directly when we saw you had left a negative rating for your tutor to offer you a free replacement, in line with our terms which you agreed to when you registered on the site.

First Tutors are a matching service and all tutors who advertise on the site are self employed private tutors and they manage their own profiles, availability and tutoring services. Because we are not there when lessons take place, we use a feedback system to ensure families can record their concerns when things don't go as they would have hoped with their tutor, or if the tutor lets them down. The feedback system directly affects the tutor's ranking on the site and allows other families to see if there has been an issue. Tutors are permitted to hide the comments (not the negative rating) as we have to comply with libel laws. I can see the tutor has also replied to your feedback with their own comments about what transpired, which gives a different perspective.

As per our terms and conditions, we refund our finder's fee if the tutor cancels before the first lesson, or if the tutor's contact details are all incorrect. For any other circumstances where you have been disappointed, we offer the contact details of a free replacement tutor with no time limit. We explained you can use this in the future should you decide to try again with a tutor from the site.

I’m afraid we were unable to discuss the matter any further with you by email as you asked us not to contact you again, which we have respected.

Kind regards,

Christine
First Tutors

Rated 5 out of 5 stars

The best tutoring service in the UK

Without any shadow of doubt, First Tutors are the best tutoring service in the UK.
All of their leads are totally relevant and the customer service team, if ever needed, are excellent no matter what your inquiry may be.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good value

I've been a tutor on FirstTutors for about 4 years. Since its main competitor got greedy 2 years ago, FirstTutors has become my main point of contact for new students. I particularly like their charging system - a one-off finders fee which is roughly equivalent to one lesson, whereas the other site insisted on taking a cut of about 25% indefinitely.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

I have been a tutor with First Tutors for over 10 years

I have been a tutor on First Tutors for over 10 years and now it is the only site I use. I am very happy with the excellent customer service - they even replied to a query on Bank Holiday Sunday! - as they are helpful and supportive. I feel as if I am being treated as a human being and, unlike some other tutor sites, they are professional and very fair.

5 May 2025
Unprompted review

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