FirstPort Reviews 

Friendly and efficient in all ways.

-Much improved atmosphere at Phase 2 since the advent of the new House Manager. The day to day functions that need attention, are also being carried out in an orderly and efficient manner.
A positive advance for First Port- Glendower Court Phase 2.

I had a very delightful conversation with Zac.H in First Port.

He really made my day by being extremely helpful and understanding.

Zac.H has solved the problem by being very professional and helpful.

Totally recommend.

I am very happy with how Bex has settled into her role at Kings Meadow Court.
She was very efficient when I booked the guest room.

I would like to take this opportunity to provide some feedback and, in particular, to recognise the exceptional contribution of Veronica Ciobanu, Assistant Development Manager at Empire Square.

I have known Veronica for almost 10 years, and throughout that time she has consistently demonstrated an exceptional level of commitment, professionalism, responsibility and reliability. She has built an excellent relationship with the residents and has always shown a genuine interest in maintaining a positive environment within the development.

In my opinion, and I believe this is also shared by many other residents, Veronica is one of the most instrumental and valuable members of the Empire Square team. She has consistently gone far beyond what could reasonably be expected of her role. She is extremely proactive, accountable and dependable, and whenever there is an emergency or an urgent issue at the development, she is very often the first person to turn up, take ownership and start dealing with the situation.

What particularly stands out is her willingness to take responsibility even when an issue falls outside her immediate duties or capacity. There have been a number of occasions involving third-party contractors, maintenance teams, delivery companies and other external representatives where inadequate communication or poor coordination has created considerable confusion and frustration for residents. Despite this, Veronica has repeatedly stepped in, taken control of the situation and worked professionally to resolve the issue.

She does not simply address the problem herself; she also takes responsibility for supporting and managing those working around and below her. She demonstrates strong leadership when it is required, while at the same time maintaining a very approachable and helpful relationship with residents.

Having observed the development and its management for almost a decade, I genuinely believe it would be difficult to overstate how important Veronica has been in maintaining the standards and environment at Empire Square. She has been someone residents can rely on, particularly when circumstances are difficult or when other parties have not provided the level of support expected of them.

For me personally, this feedback is primarily an expression of gratitude. Ten years is a very long time, and Veronica has consistently demonstrated loyalty to the development and to its residents. She has given her time, energy and effort well beyond what I believe is required of her, and she has repeatedly demonstrated that she genuinely cares about the people and the place she looks after.

I would therefore like to formally recognise and thank Veronica for her outstanding contribution over all these years. Her commitment, reliability, professionalism and willingness to go the extra mile have made a significant difference to the residents and to Empire Square as a whole.

Thank you very much, Veronica, for everything you have done for us over the years. Your contribution is genuinely appreciated and should be recognised.

The manager is always helpful and approachable

Quick response by telephone. Clear and to the point with my queries.

You actually turned up to our meeting and seem genuinely interested in Radbrook House.

Always cheerful, friendly and helpful.
Arranges get togethers - Valentines Day, St David’s Day, Halloween, monthly Wine and Nibbles - all of which help to build up community spirit.
The atmosphere within MBC is a lot more relaxed and enjoyable since Vicki started.

Mustark is a polite property Manager. The problem is that due to heavy workload he does not return answers on queries quick enough. The quality of attention and service is patchy at best. They do not act quickly enough on repairs and upgrading where delays have cost residents measurably more. Also anticipation of changes to intercoms by telecom companies. Need to be more pro-active in their approach to keep our building up to a high standard expected by all residents. Not chasing up owners of rented Appts keeping them up to high standards of living in a building of multiple occupancy where respecting other residents is essential.

Maisie was really friendly on the phone and cleared up any confusion and ensured I knew what to do next!

I had a great experience chatting on the phone with Stephen Banner who promptly helped me with my payment as well as regaining access to my online account. Also his infectious energy and care just made the phone call ever more enjoyable!

Extremely poor service – ongoing complaint handled appallingly

My experience with FirstPort has been extremely disappointing. I have an ongoing complaint and the way it has been handled has only added to my frustration.

There appears to be very little ownership or accountability. Instead of someone taking responsibility for the issue and working towards a proper resolution, I have been left chasing for answers and trying to escalate matters myself. Communication has been poor, and the overall complaints process feels unnecessarily difficult and exhausting for the customer.

What is particularly frustrating is that when a customer reaches the point of making a formal complaint, you would expect the company to take the matter seriously, investigate it properly and provide clear answers. That has certainly not been my experience.

For a company responsible for managing people’s homes and taking significant amounts of money in service charges, I would expect a considerably higher standard of customer service, transparency and accountability.

At this stage, I have very little confidence in FirstPort’s complaints process or its ability to deal effectively with customers when something goes wrong.

I would strongly advise anyone considering a property managed by FirstPort to research the company and read other residents’ experiences carefully before committing.

One star is generous based on my experience.

They can't do anything right. They have a 'My Home' area where you log in to see your account. It doesn't work, it has a 2 stage verification, but, it rarely works. I hate that they send you invoices, that you can't open. What a rubbish situation.

They made a great choice with our new developement
manager. She is really making every effort to improve things.

For the first time in years we have a reliable, capable
, approachable and friendly development manager who gets things done. She is a breath of fresh air.

Thanks to Kane, who quickly pointed me to a solution to my problem in accessing MyHome. This concluded a period of several weeks during which my time had been wasted trying to use this program at all, due to changes FirstPort had made to MyHome, apparently without adequate testing of the consequences.
Jim Cable

Charge you for services that don’t provide

I think it is about Clare doing well and being n excellent manager rather than First Port being particularly good.