FirstPort Reviews 

Service charges way too high therefore unable to sell lease!!

I like it at first port for many reasons,it is managed very well, kept clean and tidy, ideal location, and friendly

This company is appalling . Customer Services which come out of the Stone Age. They are as bad as it gets. 1/5 is a generous score for this shambles.

Darren and Ola from Three Waters were very helpful with my move in, when the landlord was being evasive. Thanks!

With such an excellent Manager at Exeter Pegasus, my mother-in-law wouldn't have enjoyed her wonderful time here. Sivan attended to all the snags with prompt efficiency.
My eventual role as Executor was where Sivan was also so helpful at all times. She certainly enabled and smoothed the necessary sale and handover.
All in all, Sivan was and remains the vital key to a well run residence. Top marks and really well done!

We live on a firstport maintained estate and are in the process of removing their services and engaging another company.
We are hit constantly with extra charges above our yearly fee.
This is for past years as well as the current 2026 year.
The manager we deal with has suddenly vanished and emails bounce back.
The portal is not working either!
Charges for extra grass cutting? In a drought?
Fence repairs? Can we have a fence 1st please!
Admin charges are more than the costs for the actual maintenance work!
If you don’t pay, threatening emails are sent.
It is a shocking company and needs to be investigated!!!!!!!
Avoid!!!!!!

Airat is best just like everyone else in the team!

Considering my Dad died on 3rd of August I would say this email makes your performance poor.

Aira and qudus have been super helpful so far
And also the pregnant lady(I can’t remember her name) she’s always helpful and always has a smile on her face.

Amazing team

Extremely disappointing service. Communication is poor, calls and requests are not followed up, and it is extremely diffiuclt to get anyone to take ownership of an issue. Despite repeatedly trying to resolve a straightforward account query. The level of customer service is simply unacceptable. This is particularly frustrating given the excessive service fees residents are expected to pay. The current level of customer service is simply unacceptable.

Our lift stopped working in November 2025 and Firstport only reacted in March 2026.
Despite phone calls and reports on their own website the lift is still out of action.
The property manager, his manager and the CEO knowing about it still have not rectified the situation.
We have now contacted the freehold owner is now aware and is astonished that this has happened so long ago.
We’ve also contacted watchdog.
2 months ago Firstport said we needed a rebuild on the lift and we are still waiting for further information?
It’s not good enough bearing in mind the extortionate fees they have already charged us.
You are an embarrassment

I wanted to give zero stars!! This company is abysmal!!! The residents of MERRILL HOUSE GU14 6FU have been reporting out if order lifts since 6/11/2025!!!!
We have repeatedly complained to Richmond & Harshit in person, by phone, by email, we've repeatedly complained to customer services, repeatedly written formal complaints, all to no avail!!
We are continuously lied to, they tell us they are looking into the matter, waiting for a part, going to re do the whole lift system, NOTHING has been done, all they do like is for us to continue paying our service & maintenance charges, we paid over £916 in December 2025 & the same amount in July 2026.....where has all this money gone?
The communal entrance door does not close, it was reported they did a bodge job so it's still not closing, outside floor lights that don't work, by the entrance STILL have not been changed, the carpets on the stairs STILL have not been cleaned, can't remember the last time the window cleaner was here.
This was all talked about when we had 1 residents meeting with both Richmond (property manager)
& Harshit ( area manager) on 19/6/26
They both promised to get all of this resolved....they haven't......they ignore calls & emails....we get no updates.....this is a health & safety matter. They are not doing their jobs, this company needs looking into for fraud/ corruption, WE NEED A NEW PROPERTY MANAGEMENT COMPANY!!!
This company is not fit for purpose, we have older residents, families with young children, disabled residents, this is a HEALTH & SAFETY ISSUE!!!
10 MONTHS WITHOUT A LIFT!!!!!
All we get is empty promises, someone is lining their pockets with our money!!!!
DO NOT BUY/RENT ANYWHERE WITH THIS COMPANY ON CHARGE OF PROPERTY MANAGEMENT!!!!
AVOID AT ALL COSTS!!!
& now the computer generated reply that they will escalate it & someone will be in touch shortly....
I WILL NOT HOLD MY BREATH!!!!
Same generic response as always, nothing changes!!!!

After previous poor experience with a different management company in our first home’s new build estate, we had high hopes for First Port but ultimately they seem to have fallen into the same terrible pattern.

We’ve now lived with them for two years, as they are the management company for the new-build development where we bought our home. In that time, our experience has been consistently poor.

Every year we’ve had overgrown parts of the development, with grass cutting being highly irregular. Despite this, residents are charged thousands of pounds for the privilege, while queries raised by the community routinely go unanswered. I don’t want to knock them too much on the lawn mowing, though. Unfortunately, that appears to be the only thing we’ve actually seen FirstPort do for the development.

The billing is another matter entirely. Every year in addition to the large yearly fee, households have received a series of spurious additional charges, typically between £50 and £89, with minimal explanation. We’re repeatedly told these are due to a “billing error” from a previous year.

The first time we challenged one, we pointed out that the development was only half built at the time they claimed the charge related to and, crucially, had no residents. After around three months, FirstPort suddenly realised that it actually, rather conveniently, related to the following year—when residents had moved in. They then proceeded to apply late-payment fees to the entire community who had been waiting for FirstPort’s response.

It is difficult to understand what exactly we are paying for. FirstPort somehow justifies around £10,000 a year in management fees on an estate with a total annual bill of approximately £30,000. That is an extraordinary amount for a service which, from a resident’s perspective, seems to consist primarily of occasionally mowing some communal grass and sending questionable invoices. And if any residents do eventually manage to persuade them to do something else that they are already charging us for, they are, of course, more than happy to immediately add another fee—this time for everyone in the region.

I already struggle to see the purpose of management companies at the best of times; they can sometimes feel like a modern-day legal loophole for extracting money from homeowners. Unfortunately, FirstPort barely even manages to maintain the veneer of a legitimate, functioning service.

Two years in, the combination of poor public space maintenance, almost non-existent communication and inexplicable billing leaves us with one fairly straightforward question:

What exactly are we paying FirstPort for?

This company is obviously involved in different types of property management because the 4+* reviews seem unbelievably out of this world to me, a homeowner who is trapped by their service-fee gimmick and lies. This whole business for me is a scam. The gov knows it but they won’t do a lot because their houses are not managed by Firstport. I pay over £330 every 6 months to use the bin store. They painted my front and garage door once in 11 years. This is a scam. Why am I paying for the flats????? I wish I knew more about this before buying my house. The housing industry lobby groups are more powerful than children welfare groups in this country. It's a shame. They should be taken to court.

I have recently completed on the sale of my property in Forest Lodge East Grinstead. During the time I owned this property Shane the manager has been nothing but a pleasure to deal with, always polite, professional and willing to help. To see the difference he has made to this place since he took over has been amazing. The social functions and engagement with residents is phenomenal and he is never short of ideas to keep it interesting. I recently attended the family BBQ which was absolutely brilliant and very well attended. Will miss you Shane but keep doing what you do, you have made it such a nice place to live.

Our manager Nicky is the best we could have, always pleasant and cheerful, even though she gets countless interuptions each day. We recently had an emergency with a flood but no one could fault her for efficiency and a calm response to the situation.

Olamide at three waters was great - really helpful and efficienct at solving my issue

Tim makes our lives easier, extremely helpful and approachable, listens to concerns and acts on it.

Good communication
Pleasant staff
Helpful service