FIRST4MAGNETS Reviews 25,729

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

When you're tired of getting cheap and weak magnets, you need these guys! Well-packaged, fast shipping, and most importantly -QUALITY CONTROL! Every order has been flawless (or as close as humanly pos... See more

Company replied

Rated 5 out of 5 stars

I’ve had magnets before from First4Magnets so knew where to look for small but strong magnets to hold up a bedsheet with no creasing or bagging against our steel garage doors as a screen for our outdo... See more

Company replied

Rated 5 out of 5 stars

I wanted a strong but small magnet to help my folding bike stay together as I'd added a bit of kit which meant the original magnet no longer reached the joining plate. Michelle at first4magnets was s... See more

Company replied

Rated 4 out of 5 stars

These magnets (10mm diameter, 3 mm thick , 2.1kg break) were just what was required to superglue to rope end caps to make a lanyard magnetic breakaway. Ordering was easy and delivery prompt.

Company replied

Company details

  1. Tool Store

About FIRST4MAGNETS

Written by the company

First4magnets.com, a division of Magnet Expert Ltd, is a pioneering company at the forefront of magnet technology. We are undertaking new magnetic applications everyday, that were considered impossible yesterday. We have an comprehensive range of Magnets, Neodymium Magnets and Magnetic Accessories which are all available on a Next Day service from our UK warehouse stock of over 20,000,000 magnets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

FerroFlex and MagFlex

I bought 1x FerroFlex A3 sheet and a pack of 89x51mm MagFlex. The magnets were stronger than I expected for how thin they are. I'll definitely be getting my magnets from here in the future.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Hi good afternoon Blessings to you.ive…

Hi good afternoon Blessings to you.ive watchd the you tube videos of people useing the first for magnets.ive never done this B4 can anyone plz tell me what is the Best magnet Package i should buy for my first time.There is a Beach where i stay can someone give me the rite information. & Does first for Magnets give or would they advise on which package i should buy im so Excited abt buying a Package but dont know what one to get. + would first for Magnets tie the rope onto the Magnet for me B4 Posting the Magnet Package out to me as the you tube video says that i need to tie Rope through the Loop. Ive watchd the video so many times to see if i can do it im so embarresed i cant do it. Would first for Magnets be able to tie the rope through the Loop for me plz.ive got cash to buy a Magnet Package but im holding back from buying one as i cant tie the rope thru the Loop & what Magnet Package should i buy .Can Someone give me the information plz ide be Extremly Grateful to you.Many Thanks to you.God Bless 😊🙏✝️🙏

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Secondary glazing didn't fit

I ordered secondary double glazing (based on my own measurements) when it arrived and it didn't fit I contacted customer services. They pointed out the measurement guide (which I had ignored). They toldme to return the unit and they would recut.
Absolutely delighted with service and helpfulness

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Nose dived from the top to the bottom of the...

My previous review gave this company 5 stars, but I am disgusted by their dishonesty, hence writing another review and giving them 1 star.
I purchased two separate items on 27/12/24. For the first one, I opted for the standard delivery, and for the second one, I paid extra for ( Royal Mail Express, as they called it). I received two emails at around one pm the same day (Friday) saying they had dispatched the items, but not so according to the Royal Mail, its tracking states that First4Magnets told them that they had dispatched the items at 2 pm on Saturday! Whether I get the items I purchased or not remains to be seen, but, in my opinion, dishonesty is as good as con.

Replying to First4Manets’ comments:
Although I appreciate their sympathetic response, the fact remains that today on 2nd January 2025, the Royal Mail tracking is still reporting “we are expecting it”! It is no good to say we have no control over it since Royal Mail is your chosen default courier, and you didn’t say -at the time of purchase-if you order “we have no control over it” which sounds as pathetic as it is.

27 December 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Hi Nejad,

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive by the intended timeframe. We have confirmation that both orders were ready for dispatch on the 27th by us, and were intended to be collected by Royal Mail later that day, so marked as so. However, due to a no show on the couriers end, this pick up did not happen. Unfortunately we have little control of couriers and how their errors effect customers orders.
We completely understand the frustration and appreciate there was a lack of communication from our end, so please be assured a member of our team will be in touch with you to resolve this issue. If you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

good prices and packaging

good prices for the magnets I ordered, came well packaged and on time

25 November 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service!

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

Excellent service and a first rate delivery

Excellent service and a first rate delivery, magnetic gate catch brilliant well done ,

5 October 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service!

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

Love this company

Love this company. You can speak to someone really easily and the staff are really well informed and helpful. Great!

12 September 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Hi Rachael! Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service!

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

They use paypal address pull

They use paypal address pull
Havent even got my order yet but ugh

8 August 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Hi Kris. Thank you for taking time to leave us a review it really helps us out! We are so happy you gave us a 5* score.

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

Excellent service and products

Excellent quality and cheaper than amazon. There was a bit of a glitch on the website which meant I was overcharged for my order. The following day I received a phone call to let me know. A couple of hours after the call the money was back in my account. Brilliant service. They’ve been added to my favourites and have already been recommended to others

30 June 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Hi Anna! Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service!

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

Excellent service and advice - recommended!

Excellent service and advice, top responsiveness, and personal approach. Recommended!

11 June 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service!

If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.

Have a great week!

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

Rated 5 out of 5 stars

Great customer service

Absolutely great customer service coupled with an excellent website and very quick shipping and delivery. I only wish I needed more magnets.

10 April 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking the time to leave your review, we are delighted to hear about your experience!

Thanks again,
Aine O’Hare
Digital Marketing Executive

Rated 1 out of 5 stars

Traumatic Experience with Customer Service

Customer service gaslighted me and called me a liar, very bad experience with Michelle from First4Magnets.

Ordered 2 sets of modelling magnets from them in December 2023 to make some gifts for Christmas. However, upon trying to use the magnets to attach accessories to the models the majority of them snapped in half.

Contacted customer service in January 2024 via email, but they never replied. Then created a PayPal dispute and uploaded a photo of the broken magnets.

First4Magnets claimed that they had replied to my original email, they had not. Then they claimed that the damage was not visible in the photo, the magnets could clearly be seen to be broken. They also wanted a forensic report on how the magnets had been used and why they had snapped, they did not put any trust in the customer at all.

Overall, abhorent customer service! Probably the worst experience I have ever had! Lost the money I spent on the magnets, and had to use a different method to attach the accessories to the models for Christmas.

Thanks for nothing First4Magnets.

9 January 2024
Unprompted review
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Hi Steve. Firstly, thank you for taking the time to leave your feedback, it is greatly appreciated. We are sorry to hear that you had a negative experience with us.

Our customer care team has ensured that they sent an email on December 21st 2023 at 3:28pm and a follow up email on January 3rd 2024 at 11:17am.

We understand the frustration in having to answer some questions about your magnets, asking how they were handled and if the package arrived damaged on delivery, ensures we are taking the correct course of action to make our products or processes better.

We are keen to be able to offer a solution for all our customers, however as we did not receive a reply we could not offer a refund on your purchase.

Please feel free to contact the team on 0800 488 0288 or email at sales@magnetexpert.com and will be more than happy to answer any questions you may have.

Thanks again,
Aine O’Hare
Digital Marketing Executive

Rated 5 out of 5 stars

The magnets were well packaged and…

The magnets were well packaged and delivery costs reasonable.

11 March 2024
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking the time to leave your review, we are delighted to hear about your experience!

Thanks again,
Aine O’Hare
Digital Marketing Executive

Rated 4 out of 5 stars

Very pleased came very quick just as…

Very pleased came very quick just as described

11 March 2024
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

Thank you for taking the time to leave your review, we are delighted to hear about your experience! We would love to know what would make this a 5* experience for yourself?

Thanks again,
Aine O’Hare
Digital Marketing Executive

Rated 5 out of 5 stars

Good

Very good service

29 February 2024
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS


Thank you for taking the time to leave your review, we are delighted to hear about your experience!

Thanks again,
Aine O’Hare
Digital Marketing Executive

Rated 5 out of 5 stars

Quick and good

Quick delivery, good quality

28 February 2024
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

We are really pleased to hear about your positive experience Michael. Thanks for taking the time to let us know your thoughts.

Kind regards,
Aine O’Hare
Digital Marketing Executive

Rated 5 out of 5 stars

Great product,will certainly be back…

Great product,will certainly be back for more in the near future.

26 February 2024
FIRST4MAGNETS logo

Reply from FIRST4MAGNETS

We are over the moon to receive your feedback! Thanks for taking the time to let us know.

Yours sincerely,
Aine O’Hare
Digital Marketing Executive

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