Glasses arrived in good time. Really good quality. Unfortunately the bridge of the nose was awkward for me. I emailed. Within 24hrs a reply with options, I chose a full refund which they actioned with... See more
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Review summary
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The quickness with which customer service handles customer's concerns was amazing. I had not experienced a business so willing to help and with such patience with anyone else. The quality of the produ... See more
Very happy with my experiences with Firmoo. My first pair of glasses worked out so well I decided to purchase some more with tinted lenses. Unfortunately the frames I chose did not suit and were too... See more
I was really skeptical about buying from here mostly because of the price being so cheap. I wanted some glasses that were more funky than what you get on the high st and I'm so glad I took the chanc... See more
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Company details
Written by the company
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Contact info
9848 E. RUSH ST. , STE C, 91733, South El Monte, United States
- 1-855-487-6006
- service@firmoo.com
- www.firmoo.com
4.2
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Love firmoo have 4 new pairs lf glasses…
Love firmoo have 4 new pairs lf glasses for hubs and i
19 April 2026
Unprompted review
Glasses are OK
Glasses are OK, they get very loose, very quickly.
Ordered from this website quite a few times now as the pretty frames keep drawing me back in, but the quality of the glasses isn't very good, they scratch easily, even with scratch protection and customer service asks for so many specific photos if there is an issue, I keep sending what they ask for in regards to photos and they keep requesting more photos.
Stick to the shops (or another website) ordering online from here isn't great.
1 February 2026
Unprompted review
Reply from Firmoo
Hello Sarah,
Thank you for sharing your feedback and for your continued support, we truly appreciate you choosing us multiple times.
We're sorry to hear about your experience with the frame becoming loose. Please note that glasses may require minor adjustments over time to maintain a comfortable fit, and you may visit a local optical store for quick adjustments if needed.
Regarding the lenses, please note that anti-scratch coatings can help reduce minor scratches but cannot fully prevent them from daily wear. Proper care and maintenance also play an important role in keeping the lenses in good condition. You may check some helpful care tips here: https://www.firmoo.co.uk/tips?id=120
To help better understand the issue, we may ask for photos of the product. This allows us to identify the issue and find the best solution. We know that repeating steps like this can be inconvenient, and we're working on making this easier in the future. Sorry for any inconvenience caused.
As we're unable to locate your order based on the information provided in this review, please kindly reach out to us via email at service@firmoo.co.uk or through Live Chat (24/7) with your order details so we can further assist you.
Thank you again for your feedback.
Kind regards,
Firmoo Customer Support Team
Great service.
Was really easy to order. Decent delivery time (to Ontario, Canada). I got progressive glasses and they were great. I didn’t like one pair so I returned them. Great, fast, & friendly customer service. I would definitely recommend.
14 April 2026
Unprompted review
I have several frames with firmoo
I have several frames with firmoo! I love this new frame, thy fit perfect and they are the clear pink ones. Affordable prices and pretty fast shipping. Thanks!
13 April 2026
Unprompted review
Amazing customer service
Answered all my questions in a timely manner, explained everything super in depth & we’re so friendly & professional. Very excited to keep firmoo as my go to glasses shop!
15 April 2026
Unprompted review
Good quality pairs at affordable prices
I’ve had around 5 pairs of glasses from these and a pair of sunglasses and I cannot fault them! Stylish and affordable glasses at cheaper prices than the opticians and I don’t think I’ve ever had so many choices of frames before to look at. My daughter has so many beautiful pairs too I love them and they don’t feel cheap they feel good quality pairs
16 April 2026
Unprompted review
Great!
Good price, great material (I was worried the metal would be crappy but its very sturdy) and over all a good purchase
13 April 2026
Unprompted review
1st pair was a bust. 2nd pair was great! Yess
At first I made a mistake on the first pair, i put the wrong prescription. So firmoo kindy gave me a second pair for free, and it had the right prescription this time. It was fast shipping. Great easy website and great selections also.
9 April 2026
Unprompted review
Distance sunglasses very nice ,well…
Distance sunglasses very nice ,well impressed. Mainly for driving and carnt complain . Had taken 1 half weeks to arrive but thats including 2 bank holidays. There's a tracker which is very useful. Would use again.
2 April 2026
Unprompted review
Had glasses a few times from here and…
Had glasses a few times from here and have to say the frames are so so flimsy. First time the wind blew them off my face and the arm broke but I was compensated. Second pair frames broke and scratched my face. Took them to opticians to check the lenses and they are nothing like the prescription I gave them. Can see better without. My advice don't bother
23 November 2025
Unprompted review
Reply from Firmoo
Hello Mrs. Ellen,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with both the frames and lenses.
Please be assured that we will thoroughly review your case. All of our glasses undergo quality checks before shipment, and lenses are processed based on the prescription provided in the order. However, we understand that issues can still occur, and we take this very seriously.
If you had your glasses checked by a local optician, please feel free to share a copy of their assessment or test results with us. If the issue is confirmed to be a manufacturing error on our part, we will take full responsibility and provide the solution accordingly.
Our CSR will email you within 24 hours. Please check your inbox or spam mail. Thank you so much for your cooperation.
Best Regards,
Firmoo Customer Support Team
The lenses are not right
The lenses are not right, they are blurry and are not the same quality as high street lenses. Mine were done from the prescription and are not right, they are varifocal so maybe that is why.
2 March 2026
Unprompted review
Reply from Firmoo
Hi Deborah,
We're very sorry to hear about the issue with your lenses and sincerely apologize for the inconvenience this has caused. We understand how important it is to have a clear and accurate vision, especially with varifocal lenses.
Please rest assured that all glasses are processed according to the prescription entered at the time of order. However, we understand this may not always meet expectations, and we would like to review your case further to identify what might have caused the issue.
We're committed to ensuring that you receive the exceptional service you deserve. Our CSR will email you within 24 hours. Please check your inbox or spam mail. Thank you so much for your cooperation.
Warm regards,
Firmoo Customer Support Team
Great selection
Great selection, prices, & shipped fast. The promotions they usually have are also really helpful
7 April 2026
Unprompted review
Save your money and time.
Ordered my glasses and the material was cheap. The metal frame was bending into itself, the nose pad extended the distance between the lens and my eyes, making my correct prescription incorrect. You couldnt bend the nose pad as it was fixed in place. Had to show specsavers to see if they could bend the ear piece for me, they were worried about potentially snapping it because of how cheap the metal looked.
I ordered some heart shaped glasses with frames that split into two + charm. Wouldn't recommend, save your money and time. They gave me a full refund and told me not to send it back.
12 January 2026
Unprompted review
Reply from Firmoo
Hi Remi,
We're truly sorry to hear about your experience and sincerely apologize for the disappointment caused by the quality and fit of the glasses you received.
We appreciate you taking the time to share these details with us. Please be assured that your feedback has been noted and will be shared with our team to help us improve our product quality and overall customer experience, and to avoid similar situations in the future.
Regarding the nose pads, we're currently unable to access your specific order details to confirm the exact type used. However, if your frame has adjustable nose pads, they can usually be gently adjusted to improve comfort and fit. You may also refer to this guide for assistance on how to bend your frame: https://www.firmoo.co.uk/help-p-887.shtml
Your Full refund has been processed, and the refund will be credited to the original payment method used for the order. *PayPal Account: In 3 business days. *Credit Card/Debit Card: Up to 30 days. 30-days is the maximum time, and in most cases, the refund will be reflected in your account in about 1 week, depending on your bank's processing time. If, after this period, you still haven't seen the funds in your account, we kindly ask you to contact our customer service.
If you need any further assistance, please don't hesitate to reach out to us via email or live chat—we're always here to help.
Kind regards,
Firmoo Customer Support Team
Great glasses
Just received my glasses and I’m absolutely over the moon with them, they fit perfectly, and look beautiful!! Customer service was spot on, I only put one prescription in one lens and not the other by mistake and they noticed and got in contact and fixed sorted it out for me which I thought was brilliant, delivery took about 2 weeks which was good and definitely worth the wait!! Thank you
30 March 2026
Unprompted review
Firmoo is AMAZING!!!!
Firmoo is amazing I've purchased 4 pairs in the last 2 months and I'm definitely going to be ordering more. The prices were amazing I I got all 4 pairs for less than $150 and with the priority shipping they never disappoint I will be ordering more very soon
7 April 2026
Unprompted review
Very helpful and patient with the…
Very helpful and patient with the process of finding my glasses !
11 April 2026
Unprompted review
The glasses had a bad quality
The glasses had a bad quality and I was not able to wear them. I requested a refund, sent e-mails and never recieved a feedback. Even the frame was nice the glasses were bad.
12 February 2026
Unprompted review
Reply from Firmoo
Hello Kristina,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for your experience.
We usually respond to all customer emails within 24 hours on weekdays and 48 hours during weekends. If you haven't received our reply, please check your spam or junk folder as well, as sometimes the messages may be filtered there.
Sorry that we're unable to locate your order based on the information provided here, we can't review your previous communication and order details. We suggest you to contact our customer service team directly via Email at service@firmoo.de or Livechat (24/7) with your order number.
We look forward to resolving this matter for you as soon as possible.
Sincerely,
Firmoo Customer Support Team
------
Hallo Kristina,
vielen Dank, dass Sie uns auf dieses Anliegen aufmerksam gemacht haben, und bitte entschuldigen Sie die entstandenen Unannehmlichkeiten.
In der Regel beantworten wir alle Kundenanfragen innerhalb von 24 Stunden an Werktagen und innerhalb von 48 Stunden am Wochenende. Falls Sie keine Antwort von uns erhalten haben, bitten wir Sie, auch Ihren Spam- oder Junk-Ordner zu überprüfen, da unsere E-Mails dort möglicherweise gefiltert wurden.
Leider können wir Ihre Bestellung anhand der hier angegebenen Informationen nicht finden und daher weder Ihre bisherigen Nachrichten noch die Bestelldetails einsehen. Wir empfehlen Ihnen, sich direkt an unseren Kundenservice per E-Mail unter service@firmoo.de
oder über den Live-Chat (24/7) zu wenden und dabei Ihre Bestellnummer anzugeben.
Wir freuen uns darauf, dieses Anliegen so schnell wie möglich für Sie zu klären.
Mit freundlichen Grüßen
Firmoo Kundenservice Team
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