Sold by Fireplace World
The information on this page is based solely on product reviews written by customers of Fireplace World via Trustpilot.
Not very impressed, poor quality coal effect good,would not buy again
Reply from Fireplace World
Dear customer, Thank you for taking the time to post your review. We can see that your order is within the 30 day returns period, so please email customer.support@fireplaceworld.co.uk if you wish to return the order. Kind regards, Fireplace World
Nice fine only thing is the plastic fender/front
Would be helpful if you could move the wiring to suit the aspect of the fireplace
Good fire, good price, great service. Bought for our aging parents, so easy to use. Recommend.
Unfortunately the fire was never delivered. Custom service team did chase and refund once I requested it. I was disappointed that it was very much up to the customer to check tracking and chase up non delivery/dispatch.
Reply from Fireplace World
Dear customer, We are so sorry that your items were not delivered and for the inconvenience caused. I can see we have been in contact several times by email and have provided a full refund as you requested.
Kind regards,
Fireplace World.
Loving my new fire! 😁
realistic flame well made
really please with it great service
Reply from Fireplace World
Thank you for your feedback and review
Very pleased. Having a remote makes it much easier
Very nice looking, effective, good value fire. The remote control is brilliant.
Reply from Fireplace World
Thank you for your comments and review. We look forward to you shopping with us again in the future
Really nice fire, nice and neat and warm. Looks good in our surround and the flame only option is great.
Thought it was too cheap to be good…..was wrong
Reply from Fireplace World
Dear customer,
Thank you for the kind review. We are really glad that you are delighted with your purchase.
Thank you for shopping with us.
Kind Regards,
Fireplace World
Really happy with this fire. Nice to look at. Very reasonably priced.
Reply from Fireplace World
Dear customer,
Thank you for your comments. We're glad that you're happy with your fire.
Kind Regards,
Fireplace World
Beautiful fire.
Reply from Fireplace World
Dear customer,
Thank you for leaving a review! We really appreciate it!
Kind Regards,
Fireplace World
Great modern look. Fits perfect. Easy to install. Looks realistic. Remote very useful
Reply from Fireplace World
Dear customer,
Thank you for taking the time to provide your feedback for the eclipse electric fire.
We are glad to see you are happy with it and found it easy to install.
Kind regards
Fireplace world.
