The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
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See what reviewers are saying
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent service
Customer service rep was very helpful and guided me to the right part for my unit. I will come back to this company as my first choice for further parts and new purchases as a result of my interaction.
31 August 2023
Reply from Fire Pits Direct
Hello Mark,
Thank you for your review. We're glad that you're happy with our service, and we truly look forward to working with you in the future!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
I found what I needed and was able to…
I found what I needed and was able to order right away and it was shipped right away.
31 August 2023
Reply from Fire Pits Direct
Hello Carole,
Thank you for your review! We're glad that you found what you wanted easily, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Easy to work with
31 August 2023
Reply from Fire Pits Direct
Hello Paul,
Thank you for your review, and for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Excellent customer service.
3 August 2023
Reply from Fire Pits Direct
Hi David,
Thanks for your review. We're so happy that you're pleased with our service, and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
What a great company
What a great company! Awesome customer service and quality merchandise!
16 August 2023
Reply from Fire Pits Direct
Hello Vincent,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Steve,
Thank you for your review! We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Above and beyond...
After calling at 8:00 local time and being on hold for over 20 minutes, I decided to try the "chat". Via chat, Alex W. assisted me going above on beyond. Hopefully the solution he provided works as intended.
15 August 2023
Reply from Fire Pits Direct
Hello Tom,
Thank you for your review. With being short-staffed on phones, we're glad that you are happy with our chat service (especially Alex).
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Great customer service!
I called for technical/parts help and got a super helpful guy on the phone. He didn’t mention his name, but he was very patient and walked me through my issue with my fire pit and the parts I needed to fix it. The website was super easy to order off of. A great experience all around!
15 August 2023
Reply from Fire Pits Direct
Hello Kim,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Shipping was a bit confusing
Shipping was a bit confusing. I got a couple of conflicting emails about the delivery status. Final delivery was good, but was surprised why it seemed so complicated.
25 July 2023
Reply from Fire Pits Direct
Hi Bruce,
Thanks for the feedback. Shipping a 500 lb. item with multiple components can be challenging, and we're sorry it was confusing. We hope you are enjoying your purchase.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Easy to navigate and order.
14 August 2023
Reply from Fire Pits Direct
Hello Robert,
Thank you for your review! We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Missing some pieces
Shipping was great. But there were pieces missing from the package. There were no "feet" that the panels rest on. There was not any "caution-hot" sign as described in the instructions as necessary to place on a panel.
7 August 2023
Reply from Fire Pits Direct
Hello Kimberly,
Thank you for the feedback. This shipped directly to you from the distributor, and we're sorry that things are missing. Please call us or email us so that we can correct this for you.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Excellent customer service
Justin was great. Very patient and followed up quickly with responses. Web site and payment portal were excellent.
10 August 2023
Reply from Fire Pits Direct
Hello Tom,
Thank you for your review. We're glad that you're happy with our service (especially Justin!), and we thank you for being our customer!.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Quick to Notice Incomplete Shipping Address & Ship After Correct Address was Received
They were quick to realize that the shipping address was incomplete. Once they received the full address, they were quick to ship the order.
9 August 2023
Reply from Fire Pits Direct
Hello Teresa,
Thank you for the review. We're glad that you're happy with our customer service, and we hope you will enjoy your fire pit for years to come!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Listened to my problem and helped…
Listened to my problem and helped resolve it to both of our satifications.
19 July 2023
Reply from Fire Pits Direct
Hello,
We're glad you're pleased with our service, and we thank you for the review.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
pipe is skinny but had great pressure ! looks great
this was easy to order online.
the pipe was skinny but had great pressure
so it looks great in my linear fire pit.
13 July 2023
Reply from Fire Pits Direct
Hello William,
Thank you for your review! We're glad that you're happy with our service and your new burner, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're glad that you're happy with our service (especially Justin!), and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Very easy to identify needed firepit…
Very easy to identify needed firepit ring, east to order ring which was shipped immediately and its planned to be received within 5 days of ordering (which includes a weekend). Amazing!
4 August 2023
Reply from Fire Pits Direct
Hello William,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Great fire pit but order way more rock
We’re very happy with the quality of this fire pit and the friendly customer service. Only thing to note is they recommended 2 bags of rock for our 36x36 fire pit and it ended up taking 5-6 bags after 2 additional orders.
17 July 2023
Reply from Fire Pits Direct
Hi Ali,
Thanks for this valuable feedback. We appreciate it, and are glad that you are enjoying your fire pit and are pleased with our service.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello George,
Thank you for your review. We're so glad that you're happy with our service, and we truly thank you for being our customer!
Best,
Karen
Kickass Grills/Spotix Customer Solutions
Sales rep was awesome!
1 August 2023
Reply from Fire Pits Direct
Hello Craig,
Thank you for your review! We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
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