Finance of America Reviews 

7,383
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 691 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the dedicated loan officers who guide them seamlessly through the application steps and explain every single requirement thoroughly from the very first phone call. People frequently highlight the exceptional customer service, noting that staff members are polite, highly knowledgeable, and always available to answer questions promptly over the phone. However, some customers also noted frustrating challenges regarding poor communication and significant delays during the underwriting stages. A few reviewers experienced real difficulties when status updates were severely lacking or when interacting with unhelpful office personnel.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional,... See more

Customer service

People report positive experiences with customer service, highlighting that agents are consistently... See more

Service

Users describe positive interactions with service, highlighting professional and knowledgeable agents who... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made complex... See more

Response time

Consumers find response time to be positive, as reviewers frequently highlight immediate contact and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finance of America is a wonderful company. Our loan process was so streamlined and organized. We had dedicated loan officers who walked us through the process every step of the way. Details of our loa... See more

Rated 5 out of 5 stars

FoA from the very first phone call made the process of a RM, absolutely seamless. Everything was explained thoroughly and the actual initial 'approval' was literally handled in minutes from the first... See more

Rated 5 out of 5 stars

Jason patiently answered all of my questions (& there were many throughout a month long process). Plus, I appreciated his "check-in" phone calls to give me updates as the process moved along.

Rated 5 out of 5 stars

Wonderful immediate contact as needed. Even from a long distance and not locally. Close guidance all the way thru the process with both Reggie and Theresa.


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Retirement Home

Written by the company

Our goal? Helping you accomplish yours. Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**. *Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024. **As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,383)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

FoA from the very first phone call made…

FoA from the very first phone call made the process of a RM, absolutely seamless. Everything was explained thoroughly and the actual initial 'approval' was literally handled in minutes from the first phone call with the representative. I simply could not recommend enough if you are considering a RM. "Thank you..." Factually, I recently referred two folks to FoA who were wanting to do an RM. I will also be referring others.

8 September 2026
Rated 5 out of 5 stars

MY life is free of stress…

I was in permanent contact with Kristina Bruno, wonderful person,always answers all my questions no matter what time, she assist me all through the processing, great support. she gave me confidence and all information i needed. The process was quick and easy. Yes, a lot of docs needed but worth it, I am free of debts, can still keep my house and have a life free of stress. thank you so much to make my life better from now

8 September 2026
Rated 3 out of 5 stars

Get all your questions answered.

1. Provide clearer closing costs vs final. Explain clearer.
2. Provide a final signed closing package for my file and accounting. Getting an unsigned docs is not enought
3. kinda messy at end.

6 September 2026
Rated 5 out of 5 stars

Went through a reverse mortgage with…

Went through a reverse mortgage with this company and couldn't have been more pleased . The people are so sweet and put so much effort into making everything go as smooth as possible. They were so helpful and appreciated all their help in making sure we were top priority. Thank you Teigs and Sarah Q.

1 July 2026
Rated 5 out of 5 stars

Andrea Tweedie was exceptional

The Loan Consultant, Andrea Tweedie, was excellent. She is very knowledgeable and kept you up to date with the process. She will always return your phone call in a timely manner after leaving her a message. The processing department however wasn't as efficient and was difficult to connect with the processor. Maybe the processor was too busy or overwhelmed.

6 September 2026
Rated 5 out of 5 stars

Great reps and communication!

Great reps and communication!! It wasn't a hassle for me at all because my house was paid for. A reverse mortgage was the best option for me at this time, and I'm using most of the money to remodel my house. I'm retired, so I can't make loan payments, and the reverse mortgage allows me to invest in my home and build more equity. It will absolutely work for me!

30 August 2026
Rated 5 out of 5 stars

Loan Officer Kristina Bruno was very…

Loan Officer Kristina Bruno was very transparent, educated, prompt, and through in explaining the reverse mortgage. After being a forward mortgage loan officer for 39 years, I didn't understate reverse mortgages. Prior to speaking with Kristina, I spoke to Mutual of Ohana, where that loan officer gave me a great education. Kristina made some things clearer, was very completive with pricing, and was patient. She was able to pay both appraisals out of loan proceeds, and the Hud consuling course was paid by a grant, I only spoke to the processor once. the loan was cleared to close quickly after the second appraisal came in. If I had worked for Finance of America as a loan officer, I am sure the experience for me would have been outstanding,

24 August 2026

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