Fig Loans Reviews 9,107

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 912 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the ease of the payment process and the positive user experience. Many people appreciate the helpfulness of the customer service and staff, finding them professional and accommodating. However, some customers also noted issues with loan renewals, reporting that despite a good payment history, they were sometimes denied new loans or treated as new customers. A few other people also felt that late payments were reported to credit bureaus, and there were isolated incidents where customers experienced processing errors with their funds.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Payment

Reviewers mention positive feedback about payment. Customers appreciate the easy process, prompt funding, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness, kindness, and quick... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when y... See more

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more

Rated 5 out of 5 stars

I really like figloans they help me when I need a little extra cash for either a little emergency or to take my little one out for his birthday...customer service is awesome..they have a customer for... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Laon Company

Fig Loans is always fair on point with their terms of their loans. Have been using them for a while, and they are always satisfactory with loaning me the amount that I need when needed. Customer service although via email is always pleasant and answers within a acceptable time frame and pleasant manner.

6 March 2026
Rated 5 out of 5 stars

Originally I received a loan from Fig…

Originally I received a loan from Fig in the year 2023, but lost my job They worked with me to repay 5hem in lower payments until my debt was paid off. As of this year I opened a new loan and was approved and looking forward to rebuilding my credit.

6 March 2026
Rated 1 out of 5 stars

not a thing wrong

not a thing wrong. All good

5 March 2026
Fig Loans logo

Reply from Fig Loans

Thank you for the positive comment and we're glad to hear you've had a good experience with us. If there's anything we could have done to earn a higher rating, please reach out to us via email at service@figloans.com. We are happy to address any concerns.

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