Fietsenopfietsen Reviews 287

Bought a bike, never arrived. The courier GLS seems to have lost it. I complained and they sent another one, and the courier GLS has already postponed 2 times the delivery of the second bike... all in all, I have been waiting for 3 weeks for a bike that should have been here in 48hs.

Bike arrived broke, one of the inner tubes had a hole, i then had to have it repaired before i even used it. They refused to send me the replacement parts or compensate me in anyway!

The promise of same day posting is false! They also do not send real track and trace numbers, and actually demand to wait for two weeks!!! This is very frustrating, especially since they have already took the money now, not in two weeks! DO NOT BUY FROM THIS SHOP!!!

My bike was delivered with a malfunctioning front brake. After sending a dozen emails with clear proof, they kept telling me it wasn't broken and I should simply adjust it (pictures clearly indicated a broken spring). After emailing back and forth for more than a month, i went to a bike shop and they supported my findings and wrote it down on an invoice. Afterwards, they still disputed my claim that it was broken and even if it was broken, it was the manufacturer's fault and not theirs. I sent them my invoice of 25EUR (yes, that's all it was) of which they offered to pay 1.25EUR. This company is a complete joke and nobody should buy from it.

service is simply catastrophic!!! be aware !!! first it took 4 days before we received the bike (they announce 1 day delivery). the bike appeared to be to big for my daughter and had several factory defaults. It took them more then a full week to react on my return application, then it took them again more then a full week to respond to a question about the return procedure, etc.
in the end , they refuse to accept return of an unused bike because to many weeks have passed. what do you expect if it takes you ages to reply ????

Ordered a bike just over 4 weeks ago but it hasn't been delivered yet. No response on emails, not available through the phone. I have no idea if we will ever get the bike at all and I have no option to cancel my order since I'm not able to get in contact with them.

I ordered a bike 5 weeks ago, which has not arrived to this day. They are not available by phone and do not respond to e-mails.
I really regret ordering from here and who knows when I will get my money back if I ever get it back.

DO NOT BUY worst experience ever!

I have ordered a bike as it was very convenient with the shipping time. I worked from home to receive the package but when I checked the track & trace I had to notice that they forwarded a WRONG ADDRESS! I called the shop but it seems the majority of the day they are on breaks. The carrier also could not help me so the package never arrived.

After 5 days they finally came back to me only to say they can't do anything and they can't refund me either.

So I don't have a product, no information, only trouble and had to pay for that 200€!? I call that a lot of things but definitely not customer care.

Cannot recommend buying here at all.

Great webshop and super service. I bought a bike after contacting de customer service and they adviced me well! The bike was delivered within one working day and love riding the bike.