Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able t... See more
Company replied
My experience was completely comfortable, most informative, professional. The best I had while shopping for coverage. Speaking with Mr Trevoy Pointer, Sr., Account Executive, put me at ease. He wa... See more
Agent was clear with necessary explanations of important details. Fully answered all questions. In addition, he helped me in completing my online documents. After calling other insurance agencies to c... See more
Company details
- Term Life Insurance Provider Company
- Funeral Insurance Company
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
About Fidelity Life Association
Written by the company
Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.
At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:
- Maintain a family’s standard of living
- Pay ongoing family debts
- Fund children’s educations
- Pay for final expenses
- Leave the family a financial legacy
🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!
Written by the company
- Forbes 2025
- We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
- Top Places To Work 2025
- Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.
Contact info
1350 E. Touhy Ave Suite 205W, 60018, Des Plaines, United States
- 800.369.3990
- service@fidelitylife.com
- www.fidelitylife.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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They found a plan that works perfectly…
They found a plan that works perfectly for me; I couldn’t ask for better customer service.
31 August 2025
Reply from Fidelity Life Association
We're happy to hear that the plan suits your needs perfectly! It is great to know that you received excellent customer service. Thank you for your feedback.
I did not authorized payment nor requested Fidelity Insurance
I did nit authorized payment which was taken out. Still waiting for refund as of August 25, 2025 , 0101717630, I send written request to cancel policy since I didn't authorized to be taken out nor received email on any document for Fidelity insurance. full refund of $57.33. Then called back in Friday August 28, 2025 time 9:41 am EST. Fidelity did received documents August 25, 2025. 9:53am rep stated. cancelation went through refund will be sent back to my bank account.
25 August 2025
Great terms
27 August 2025
Great Experience
Had a great experience!!!
The agent that I spoke to was very thorough and so helpful.
24 August 2025
Reply from Fidelity Life Association
We're happy to hear that you had a great experience! It's wonderful to know the agent was thorough and helpful. Thank you for your positive feedback.
friendly and informative
24 August 2025
Nice expirence.
Good customer service. She was very pleasant and Nice. I has a very Nice experience with her.
18 August 2025
The person that helped me was very…
The person that helped me was very thoughtful very thorough and accurate. She explained to me every time I had a question and I was very happy.
10 August 2025
Reply from Fidelity Life Association
We're happy to hear that the person who assisted you was thoughtful, thorough, and accurate. We appreciate you mentioning how well they addressed your questions. Thank you for your positive feedback!
AWESOME
I had it some time ago and I dropped ot due to financial issues. Even though I couldn't get the same valued amount Im still please on how smooth things went
16 August 2025
Reply from Fidelity Life Association
We appreciate your feedback and are glad things went smoothly, despite the circumstances. We value your business and hope to serve you again in the future.
There's nothing thats ''most important'' to know about a person and you won't really know the important things soon. Focus on how the person treats you. If he/she treats you well, thats it, you treat
Great, Communication with people is very easy and fast. People are friendly and will help you with what to do when arranging your needs.
15 August 2025
Reply from Fidelity Life Association
We're happy to hear that communication was easy and fast for you. It's great to know our team was friendly and helpful in arranging your needs. Thank you for your positive feedback!
The agent was knowledgeable and…
The agent was knowledgeable and friendly and made the process easy.
15 August 2025
Reply from Fidelity Life Association
We're happy to hear that the agent's knowledge and friendliness made the process easy for you. Thank you for sharing your positive experience!
Patient representativeto understand.cost met my budget...process easy
Patient representative...process easy
7 August 2025
Reply from Fidelity Life Association
We're happy to hear that the process was easy. Thank you for your positive feedback; we appreciate it!
The agent was professional and up front…
The agent was professional and up front with the details of the application process without any jive included in his presentation. As a retired agent, I am fully aware of the product line and types of insurance, as well as the limitations of the process.
10 August 2025
Reply from Fidelity Life Association
We appreciate you taking the time to share your experience. We're happy to hear that the agent provided professional and straightforward service. It's great to know the agent's transparency was appreciated, especially with your background.
We were lied to
First of all we were sold the completely wrong product & put into a term life policy. What we wanted was a whole life. On July 30 I called to get us into the correct kind of policy. Signed us up for the whole life. The agent told us we would be prorated on the term life, so I started the new policies that day. But, that was not a true statement. We were misinformed and now being charged because there is no "prorate" for cancellng the old policies,even though we stayed with your complany. VERY UNHAPPY AT THE DECEIT FROM THE AGENT
3 August 2025
Reply from Fidelity Life Association
We appreciate you bringing this to our attention. We're sorry to hear about the policy issues and the misinformation you received regarding proration. We'll look into this situation to ensure our information is accurate and our service standards are met.
Agent was professional
9 August 2025
My experience with Roman Garcia was…
My experience with Roman Garcia was very pleasant. He was pleasant and knowledgeable and helped me to understand what policy was right for me.
1 August 2025
Reply from Fidelity Life Association
We're happy to hear that you had a pleasant experience. We appreciate your feedback and we're glad that you found our team member knowledgeable and helpful in choosing the right policy.
I really like the guy that helped me
7 August 2025
Reply from Fidelity Life Association
We're glad you had a positive experience with our team member. Thank you for your feedback; we appreciate it!
Fidelity was kind and very helpful
Agent was kind and made sure I was happy with my life insurance. Explained everything and was patient with my decision.
4 August 2025
Reply from Fidelity Life Association
We're happy to hear that our agent provided you with a positive experience and ensured you were comfortable with your life insurance decision. Thank you for your feedback!
Life insurance
Actually from time I inquired about insurance to now every thing has been good
26 July 2025
Reply from Fidelity Life Association
We're happy to hear that your experience has been positive since you first inquired about insurance. Thank you for sharing your feedback with us!
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