I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have t... See more
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Useless customer service. Our WIFI has been out of use for one week now. We have phoned several times and reported the problem. We even filled out the online form. However, they still have not got... See more
Company replied
Fin service 👍👍👍👍
Company replied
Really bad quality of service. The service is intermittent and at the 2,4 GHz band of the router, the speed never reaches the expected value. Moreover the customer service is terrible. Choose another... See more
Company replied
Company details
Written by the company
Fibia leverer fibernet til Østjylland og store dele af Sjælland. Vores mål at levere markedets bedste og hurtigste internet samt tv og telefoni. Vi mener, at fibernet er den vindende teknologi, også på den lange bane - for dig og for Danmark. Vi har allerede 225.000 kunder, og der kommer hele tiden flere til.
Kontakt Fibia Kundecenter
Written by the company
- Ring til os på tlf. 70 29 24 44
- Kontakt os, hvis teknikken driller, eller du har spørgsmål til abonnement eller produkter. Ved eventuel forlænget svartid anbefaler vi du benytter vores "ring tilbage"-funktion - du beholder din plads i køen. Du er også velkommen til at skrive til os via vores kontaktside på fibia.dk.
- Åbningstider Kundeservice
- Mandag-torsdag kl. 9-16. Fredag kl. 9-15.
- Åbningstider Teknisk Support
- Mandag-fredag kl. 8-21. Weekend/helligdage kl. 10-16.
Contact info
Energivej 33, 4690, Haslev, Denmark
- 70 24 24 94
- www.fibia.dk
2.9
Average
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super god service
30 August 2022
Reply from Fibia
Hej Birthe,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
Super god service
30 August 2022
Reply from Fibia
Hej Torben,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
Reply from Fibia
Hej Carsten,
Vi er glade for at høre, at du har fået kompetent hjælp ved dine henvendelser til afhjælpning af din situation. Vi håber, at det kommer til at køre tilfredsstillende for dig.
Du ønskes en god dag.
Mathias
God service
God service, god til at give info om tv pakke samtidig med at vi klaret internet forbindelsen .Glad, smilende.
29 August 2022
Reply from Fibia
Hej Linda,
Det er lige præcis sådan vi ønsker vores kundeservise. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Reply from Fibia
Hej Anita,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Perfect troubleshooting and help
24 August 2022
Reply from Fibia
Hej Tina,
Vi er glade for at høre, at du har fået kompetent hjælp ved dine henvendelser til afhjælpning af din situation.
Du ønskes en god dag.
Mathias
Good customer support and upgrade offers
23 August 2022
Reply from Fibia
Hi Pourya,
Perfect. Thanks for your review.
Best regards
JIll/Fibia
Fibia - useless internet provider
Useless customer service.
Our WIFI has been out of use for one week now.
We have phoned several times and reported the problem. We even filled out the online form.
However, they still have not got back to us about repairing it.
22 August 2022
Unprompted review
Reply from Fibia
Hi Kevin
That is really strange. Currently we are answering almost all our e-mails within a few hours from receiving them.
You are more than welcome to write your adress and send it to trustpilot@fibia.dk including your inquiry so we can see what we can help you with.
Best regards
Lasse - Fibia
Super hurtig kompetent support.
21 August 2022
Reply from Fibia
Hej Niels,
Jeg sender straks dine roser videre. Det er ligesom det skal være.
Med venlig hilsen
Jill/Fibia
Reply from Fibia
Hej Peter,
Det er ligesom det skal være. Tak for din fine anmeldelse.
Med venlig hilsen
Jill/Fibia
Reply from Fibia
Hej Ole,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen_
Jill/Fibia
Reply from Fibia
Hej Louise,
Det lyder ikke helt dårligt. Tak for din fine anmeldelse.
Med venlig hilsen
Jill/Fibia
Super service
12 August 2022
Reply from Fibia
Hej Bent,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
God hurtig service
Jeg ringede for at skifte hastighed på mit internet, og det tog under 2 min, og der var ingen problemer.
10 August 2022
Reply from Fibia
Hej Kim,
Det er ligesom det skal være. Tak for din anmeldelse her på siden.
Med venlig hilsen
Jill/Fibia
God service.
9 August 2022
Reply from Fibia
Hej John,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
Billed and charged for product I had cancelled.
Approx 1 month ago (Early July 2022) I requested to cancel a part of my overall Fibia package (TV) because I was not using it enough. I received a confirmation from my request a few days after I sent it that my TV package would be cancelled from 06.08 and that I should return any equipment provided. The only equipment I have is a built in Fibia router box into my apartment that was installed as part of a deal the building I live in had with Fibia when it was built, so no problem there, nothing to return and I did not receive anything requesting a return either in the post.
But what I did get is a bill at the start of August, which was paid automatically from my bank account without being cancelled or changed by the Fibia customer service agent when they cancelled my TV package almost 3 weeks before that bills requested payment date was. It is for 3 months of future internet and TV for the next 3 months (Aug-Oct) for a large amount of money, the largest part of that bill is for TV services that have now been cut off in my home.
I would like the refund of the money for the Waoo Stor TV-pakke, I was charged for the period after 06.08 to 31.10 immediately.
Normally I had an ok experience with Fibia and I am actually still a customer with the internet package for now, but I cannot stand companies billing practices when it comes to cancelling a part of or all of a subscription to something and somehow they seem to manage to end up taking money anyway.
Customer nr. 640132
7 August 2022
Unprompted review
Reply from Fibia
Hi.
I would like to get in further concact with you regarding this review and case.
if you would be so kind, and if you wish us to take a further review at the case, write us at:
trustpilot@fibia.dk
Hope to hear from you.
Best regards
Tobias
Fibia.
Lars was very communicative and a quick…
Lars was very communicative and a quick responder
2 August 2022
Reply from Fibia
Hello Floris,
We really appreciate you taking the time out to share your experience with us.
Jill/Fibia
Reply from Fibia
Hej Nelly,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
God nyttefuld info
1 August 2022
Reply from Fibia
Hej Flemming,
Tak for din anmeldelse her på siden.
Med venlig hilsen
Jill/Fibia
Reply from Fibia
Hej Kim,
Det var godt du kom igennem til os. Husk at du altid ved opkald, kan benytte dig af vores callback funktion, som gør at du vil blive ringet op, når det er din tur i køen. Så behøver du ikke sidde og vente, men kan lave noget andet imens. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
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