FGH Security Reviews 

210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, often going above and beyond to ensure a positive experience. The service provided is frequently described as excellent, with many highlighting the efficiency and ease of their interactions, whether at events or during training. Reviewers particularly appreciate the knowledgeable and engaging trainers who make learning enjoyable and straightforward. However, some customers also noted issues with management and organization, citing discrepancies between promised work schedules and actual assignments. A few other people also felt that the training courses could be too intense due to the amount of information and waiting times during practical sessions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

User experience

People report positive experiences with user experience, highlighting that courses were straightforward,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(210)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

FGH Security - Professionals

FGH Security maintain a high reputation within the security industry and are respected as providing standards that all companies would like to achieve. The training courses I've attended with FGH were delivered professionally. At the events I've attended I have seen dozens of incidents dealt with and resolved quickly and expertly. I'd recommend FGH to any company or event for their security needs.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Clear & precise information was provided throughout the entire process. Courses were short, sharp, & professionally delivered but within a relaxed & friendly environment. Great value for money. Would definitely recommend.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Dear FGH Agency

Dear FGH Agency,

I am writing to express my heartfelt appreciation for the outstanding service provided by one of your deputy head stewards, Sayed, during the Taylor Swift concert on 15th June 2024 at Anfield Stadium.

My name is Sara Ingram, and I live on 34, Sybil Road, Anfield. As a devoted fan of the club, I always try to attend events at Anfield. On this particular occasion, I was accompanied by my granddaughter Lizzie and her mother Hessle.

We had been at the venue the entire day, and unfortunately, Lizzie developed painful blisters on her feet from all the walking. In our moment of distress, we attempted to seek assistance from several stewards to call the medical team, but after waiting for almost half an hour with no response, our situation became increasingly worrying.

It was disheartening to see some of the Liverpool stewards nearby, seemingly indifferent to our predicament. Just when we were losing hope, Sayed, a deputy head steward from FGH, noticed our situation and immediately took action.

Within two minutes of his phone call, three different medical teams arrived and attended to Lizzie, providing the care she desperately needed.

We briefly spoke to Sayed to thank him, and he mentioned he worked for FGH. His quick response and compassionate nature truly made a significant difference to our experience that day.

His professionalism, empathy, and leadership in such a busy environment exemplify the qualities of an exemplary steward. He not only alleviated our distress but also set a standard for how stewards should respond in critical situations.

Sayed’s actions turned a potentially negative experience into a positive one, and for that, my family and I are profoundly grateful. We hope that other stewards, particularly those from Liverpool, can learn from Sayed’s exemplary conduct and dedication.

Please convey our sincere thanks to Sayed for his invaluable help and commend him for his exemplary service. He is a true asset to your team and a credit to his profession.

Warm regards,
Sara Ingram
34 Sybil Road
Anfield

17 June 2024
Unprompted review
Rated 5 out of 5 stars

I currently work at FGH Security & the…

I currently work at FGH Security & the management & staff relations are amazing & they carry out monthly welfare checks over the phone & my line Manager, Scott Armstrong carrys out reviews face to face as often as he can & he is always on the end of the phone should I need anything, even on weekends & there is a control centre open 24/7 should I need anything or if I have an issue onsite!!

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience of training

I have great experience with the company as trainer provide training very well , explain everything in detail and provide practical training which is best part of training.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

28 years in security not one bit of…

28 years in security not one bit of recognition yet 8 months with FGH Security company and I've received 2 certificates been to a Security conference and received a £100 voucher for my efforts i just want to say a massive thank you to Scott Armstrong(contracts manager) Peter harrison(owner) and the rest of the FGH Security team for the acknowledgement and recognition

24 July 2024
Unprompted review
Rated 4 out of 5 stars

Small class size

The small class size meant the instructors gave us more attention.
Having some study material as reference would have helped and also some more assistance on how to apply

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great, engaging delivery of the content from both Matthew Smith and Sarah. The pace of the course was comfortable and they were clearly very knowledgable on the content and able to answer any extra questions we had! Thank you.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Well what to say when a teams…

Well what to say when a teams interviews is booked 3 weeks in advance you are there when is to start , you stay there for 30 minutes after the start time and nobody from your side show up !!!!!
Then I wrote you an e mail asking why ? NO answer !!!
And today it becomes even more WEIRD I got an e mail stating I didn't pass the interview ????
Well you are on something definitely.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

FGH Security Training

I used this training provider for my SIA top up course and emergency first aid and I have to say that the process was excellent, the trainers were fantastic highly recommended

18 June 2024
Unprompted review
Rated 4 out of 5 stars

A decent company

I gave only four stars as prior to attending the course I couldn't get hold of anybody on the phone to ask for more informations and the initial link sent to me regarding parking informations didn't work.

Other than that, they are cheaper than most of the competition and I like the fact that I could do both the Security Guarding renewal and First Aid in a single day.
Staff are friendly and the venue chosen is adequate.

Overall I was satisfied with the day and I don't have objection recommending this company to anybody.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

An outstanding SIA training Program

The training was very practical and every day of the training covered alot of experiences and ethic of an SIA security holder.
It beat my imagination because I never expected to have such experienced trainers and learning environment.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

FGH/ELITE training

Very professional training team,from the first aid,to the physical intervention,the management and the examiners, It's not the easiest to pass as they make sure everything is done by the book no cutting corners, if you had to work with someone knowing they have been trained by fgh then they have been shown to the highest standards possible,tale a look at some of the courses on YouTube etc and forget what you saw! I'm ancient now and actually learned quite a bit after a break in the security industry, they are also very supportive if you have any problems or difficulties whilst on the course! My only issue is the training room needs some chocolate and snacks for some that are on the course with the very early starts.. it's a long course but it's worth it..

18 May 2024
Unprompted review

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