The customer service with this company is the BEST I have ever seen. Other companies should take note. Now, their perfume...I love it! I loathe the synthetic smell most large commercial brands sell... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ffern is a premium fragrance experience. They continue to impress me with their attention to detail and intentionality with each element of their seasonal releases. The fragrance sample is the perfect... See more
Company replied
Such a lovely experience. When my package didn’t arrive, they responded with so much care and immediately sent a new one. This is my second seasonal perfume, and I’m honestly in love with the con... See more
Company replied
Ffern is a unique experience. Its more than being about fragrance. Its about creativity, organic principles, wellness, connection with nature and the cycle of the seasons. Each fragrance is light and... See more
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Company details
Written by the company
Small batch eau de parfum blended exclusively for the names on our production ledger.
Contact info
United Kingdom
- help@ffern.co
- www.ffern.co
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For the first time in my life
For the first time in my life, I feel like I have found a fragrance company that gets me and makes me feel sexy. Every scent is unique and I love that all the fragrances are beautiful without causing headaches no matter how much you put on
22 April 2026
Unprompted review
Reply from Ffern
Hi Mariam,
Thank you so much for taking the time to share this wonderful review! It’s wonderful to hear that you’re enjoying the Ffern experience, and that the fragrances make you feel like yourself and work so well with your skin chemistry.
We can't wait to share future seasons with you!
Best wishes,
All at Ffern
More than a scent company
The whole experience is what makes Ffern. The unboxing, the visual art, tactile experiences- a whole sensory journey tied to the scent. They are purposefully creating a sense memory for you each season. Would recommend to those who enjoy a journey!
15 April 2026
Unprompted review
Reply from Ffern
Hi Leigh,
Thank you for your kind words. We’re so pleased to hear that you’re enjoying the Ffern experience, from the unboxing to the art and extras that accompany each fragrance.
We can't wait to share future seasons with you!
Best wishes,
All at Ffern
Amazing scents
Amazing scents. The packaging and themes give you an amazing experience that you don’t get from any other company. They also like to hear your input and I think they listen.
6 March 2026
Unprompted review
Reply from Ffern
Hi Laura,
Thank you for your kind words!
We’re delighted to hear that you’re enjoying the Ffern experience, from the packaging to the fragrances themselves, and that our friendly concierge team have listened to your feedback. We always love to hear from our ledger members.
Wishing you a wonderful spring!
Best wishes,
All at Ffern
Words can’t express the joy I feel when…
Words can’t express the joy I feel when I walk into my living room and smell the aroma’s wafting from my ffern diffuser. Winter is in the restroom. Spring is in the living area. I really enjoy Ffern’s natural take on fragrances. No man or woman should be without at least one of their parfums
22 April 2026
Unprompted review
Reply from Ffern
Hi Kofi,
Thank you so much for this lovely feedback.
We’re delighted to hear how you’re experiencing the fragrances throughout your home using our diffusion stone. Placing them in different spaces is a wonderful way to live with the seasons all year round.
We're so grateful to have you with us on the ledger, and can't wait to share future seasons with you, and your home!
Best wishes,
All at Ffern
Fragrance doesn’t last
I was excited to receive the spring perfume after watching the PR film. I agree with their ethos, but the perfume does not last on me. I’ve tried spraying after applying a moisturiser, spraying on my clothes and behind my knees, on my arms and behind my ears, but for some reason it doesn’t last as long as some of my other brand fragrances. For the price I would expect it to last.
22 April 2026
Unprompted review
Reply from Ffern
Hi Sarah,
Thank you for taking the time to leave this review. We are very happy to hear that our ethos and the spring film resonated with you.
Because we use natural fragrance ingredients, our fragrances tend to be different from wearer to wearer. As a general rule, if you are used to fragrances that use a lot of synthetic ingredients you will likely find Ffern quite subtle to begin with. It really is worth persevering, as we find the subtle evolution through the day of our natural ingredients is really quite special, and can’t be matched by synthetics.
We appreciate your feedback and will certainly take your comments on board.
In the meantime I have requested some more information from you regarding this via Trustpilot so we can investigate this further.
Best wishes,
All at Ffern
I love so much about this fragrance and…
I love so much about this fragrance and the company. Their marketing is brilliant too! My perfume arrived, beautifully and thoughtfully packaged. Love the scent. The only (small) complaint is that it doesn't last very long. That may well be because it's a natural fragrance but it's something to consider at £80+ a pop.
21 April 2026
Unprompted review
Reply from Ffern
Hi Vee,
Thank you so much for taking the time to share your experience. We are so happy to hear your warm words about Ffern, and delighted to know you enjoyed the packaging and your fragrance too.
With regards to longevity, natural fragrances can vary a lot from person to person, and different skin types and body temperatures can affect this in particular. There are some things you can try to help increase it. We recommend applying your fragrance to cooler spots on the body, such as the top of the wrists rather than the underside, as this reduces the rate of evaporation. Applying the fragrance to clothing can also help, as clothing sits at a lower temperature to skin.
We hope this helps, and we can't wait to share more seasons with you.
Best wishes,
All at Ffern
Ffern fragrances are something that are…
Ffern fragrances are something that are almost impossible to explain without experiencing. The presentation, the packaging the accompanying stories complete the entire experience flawlessly. I embrace every day I wear it or spritz it around the house. I cannot say enough about these amazing fragrant experiences. Get on the waiting list and be prepared to be scented away….
20 April 2026
Unprompted review
Reply from Ffern
Hi John,
Thank you so much for sharing such warm words about your Ffern experience. We are so delighted to hear that our fragrances have become a part of your everyday, and that the packaging and seasonal stories have added to the joy too.
It really is lovely to know that every detail has made your experience a special one. We can't wait to share the next season with you and are so happy to have you on the ledger.
Best wishes,
All at Ffern
Ffern - The company all others should aspire to be.
The customer service with this company is the BEST I have ever seen. Other companies should take note. Now, their perfume...I love it! I loathe the synthetic smell most large commercial brands sell. Ffern is a unique product that exudes class and quality. The packaging is beautiful and synonymous with European elegance. The fragrance is sophisticated with its layers of chosen notes. I cannot say enough good about the company or the product. Try it...you won't be disappointed!
20 April 2026
Unprompted review
Reply from Ffern
Hi Tammy,
Thank you so much for this wonderful feedback.
It means a great deal to hear that your experience with our concierge team and fragrances have made such a difference for you.
We care a lot about keeping things natural, so it is wonderful to know that our fragrances feel like a true alternative to the synthetic fragrances you find elsewhere.
We are so pleased that the fragrance feels aligned for you, and that the experience feels elegant and considered from start to finish. Your words are a real encouragement to the whole team.
Warmest wishes,
All at Ffern.
I love Ffern
I love Ffern! Though this perfume is out of my budget, my husband agrees that collecting the scents for a few seasons is worth how happy it makes me when I can use it guilt-free. I haven't used perfumes in 9+ years because I found out how awful they are for your health. It is a life changing moment for me to have found this product that is safe for myself and my family. The winter scent is still my favorite of the 2 released this year so far!
21 April 2026
Unprompted review
Reply from Ffern
Hi Kayla,
Thank you for such a thoughtful review. We're so pleased to hear Winter has been the standout for you so far this year - it's one we're very proud of.
It also means a lot to hear Ffern has felt safe enough for you to return to wearing fragrance after so long away from it. The natural approach is at the heart of what we do, and reviews like yours are a reminder of why it matters.
We're so glad to have you with us on the ledger, and we hope to share many more seasons together.
Warm wishes,
All at Ffern
Seasonal luxury at its finest - Treat yourself!
Seasonal luxury at its finest. Ffern provides the most wonderful aromas, uniquely curated for each season. Rather than gifting others, why not gift yourself? Their staff are helpful, considerate and attentive and Ffern's aromas are simply exquisite. You deserve the Ffern experience and I have no hesitation in recommending them for their high-quality products, beautiful packaging and exceptional customer service. Between attention to detail and cost-effective luxury, Ffern is a treat you won't regret and one you’ll look forward to.
21 April 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for these incredibly kind words. We really do appreciate you taking the time to share your experience. It is so lovely to hear that our seasonal fragrances have brought you such joy, and wonderful to know our concierge team have made your experience a special one.
We are so happy to hear the Ffern experience has resonated with you, from the packaging to the fragrance itself. We can't wait to share more seasons with you and are so happy to have you on the ledger.
Best wishes,
All at Ffern
Very quickly replaying and so helpful…
Very quickly replaying and so helpful service 😊
21 April 2026
Unprompted review
Reply from Ffern
Hi Karin,
We are delighted to hear your feedback on our friendly concierge team!
We hope you have a happy and bright spring!
Warmest wishes,
All at Ffern
Amazing Unique Scent!
Beautifully packaged unique fragrance! I always get compliments when I've worn it. If you’re undecided, just try it, as the returns process is so easy, if you don’t like the sample they include. Truly Try before you decide to keep. I really look forward to getting my next delivery of Ffern. I love this company and the transparency!
1 April 2026
Unprompted review
Reply from Ffern
Hi Jolene,
Thank you so much for sharing this.
It’s wonderful to hear that you’re enjoying your fragrance and that the compliments are still coming long after unboxing.
We’re really pleased that our try-before-you-keep approach and returns process have helped you feel confident in choosing a fragrance that truly suits you.
It means a great deal to us that you look forward to each delivery, we are can't wait to share many seasons to come!
Warm regards,
All at Ffern
Excellent customer service.
20 April 2026
Unprompted review
Reply from Ffern
Hi Sylvia,
Thank you so much for your feedback. We are so happy to hear that you are loving the Ffern experience!
Warm wishes,
All at Ffern
Service as lovely as the fragrance
The customer support at this company is as lovely as their product. My original order had a hiccup due to the shipping company and the team at Ffern immediately sent out an upgraded replacement, without even asking. The unboxing experience was incredible! Layers of joy and care that included notes, art, tea! All leading to the most gorgeous natural fragrance. I’m in love with Ffern. Can’t wait for the next batch.
15 April 2026
Unprompted review
Reply from Ffern
Hi Virginia,
Thank you so much for taking the time to share such warm words about your Ffern experience. We are so sorry to hear about the hiccup with your delivery, but delighted to know our concierge team were there to help resolve things quickly for you.
It is so lovely to hear you enjoyed every layer of the Ffern experience, from the packaging to the fragrance itself. We can't wait to share the next season with you and are so happy to have you on the ledger.
Best wishes,
All at Ffern
Subscription & recurring charges are…
Subscription & recurring charges are not visible enough. Seems like it’s designed to confuse the buyer. I don’t know who is posting all these 5 star reviews but I doubt all of them are real. Feel like i have been scammed. Sent package back on 2nd April, still no refund
20 April 2026
Unprompted review
Reply from Ffern
Hi Sheila,
Thank you for taking the time to leave this review and share your experience.
We do try to make it as clear as possible when signing up for the ledger that we operate a subscription-based membership, but we apologise if you missed this.
With regards to our ledger, It's not a marketing tactic but rather the foundation of Ffern - we make fragrance in small batches as a one-off, helping us to reduce waste and plan our production, as well as encouraging wearers to live in the seasonal moment.
We apologise for any delay experienced. Returns can typically take up to 10 business days to process once we have received them; however, I can see that our concierge team has responded to you and that your return has been processed, issued, and your ledger space has been closed.
Thank you again for your feedback, we will certainly take your comments on board. I have also requested some more information from you regarding this via Trustpilot, so we can look into this further.
Best wishes,
All at Ffern
Stunning parcels filled with the most…
Stunning parcels filled with the most unique and stunning perfumes linked to the seasons. Pure delight. Customer service is excellent.
30 March 2026
Unprompted review
Reply from Ffern
Hi Jane,
Thank you so much for taking the time to write such a lovely review.
We are so happy to hear your warm words about your Ffern experience and that our seasonal fragrances have brought you such delight. It is wonderful to know our concierge team have been looking after you well, too.
We can't wait to share more fragrances with you and are so happy to have you on the ledger.
Best wishes,
All at Ffern
Just divine
The latest fragrance, Spring 26, is my favourite so far (I’ve bought several and they’ve all been gorgeous) and I’ve had so many compliments. The packaging is unlike anything you’ve ever seen and is just delightful to unveil. If you’re wondering whether to give Ffern a go then don’t hesitate.
20 April 2026
Unprompted review
Reply from Ffern
Hi Jan,
Thank you so much for these kind words!
We’re so pleased to hear Spring 26 is your favourite so far, and that it’s been bringing you so many compliments. It’s also lovely to know the unboxing experience has felt special for you.
We're so grateful to have you with us on the ledger, and we can't wait to share future seasons with you!
Best wishes,
All at Ffern
Beautiful products and customer service…
Beautiful products and customer service that actually services the customer. Queries dealt with quickly and efficiently.
20 April 2026
Unprompted review
Reply from Ffern
Hi Morag,
Thank you so much! It’s wonderful to hear how much you’re enjoying your Ffern experience, from the fragrances to the support from our concierge team.
Thank you for your kind words, we’re so glad to have you with us on the ledger!
Best wishes,
All at Ffern
Spring 26 is quite lovely
Spring 26 is quite lovely. It is wild, vibrant and feminine. Scents always transform with your body chemistry and this one has become my walk amongst the wildflowers.
23 March 2026
Unprompted review
Reply from Ffern
Hi Diane,
Thank you for sharing your kind words! We’re so pleased to hear you’re enjoying Spring 26, and that it feels wild and vibrant! “A walk amongst the wildflowers” is such a beautiful way to describe it, we couldn't have said it better ourselves!
We can't wait to hear what you think of future seasons!
Best wishes,
All at Ffern
This perfume is amazing
This perfume is amazing. It smells light and natural and just feels good 🥰. I love the packaging- no plastic in sight and everything about it is whimsical and feels like what perfume should be, and absolutely not a cheap synthetic endocrine disruptor. I signed up for the seasonal auto ship, and I'm really excited to see what the summer scent is!
I like the tiny sample bottle that's included to make sure you like the scent before you open the box itself. I gave that to my niece and she is also obsessed with this perfume now, apologies to my brother 😂
20 April 2026
Unprompted review
Reply from Ffern
Hi Ashley,
Thank you so much for taking the time to share this!
It’s so wonderful to hear you’re enjoying the fragrance, and that it feels light and natural. It’s also lovely to know the packaging resonated with you. We’re glad you’ve been enjoying the sampling process too, we hope your niece enjoys it just as much.
We can't wait to share future seasons with you!
Best wishes,
All at Ffern
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