I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, my new go too place to shop without question. However, delivery across a weekend is a bit wanting for the charge of delivery. Ordered friday morning but arrived monday, no deliveries... See more
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Fetch
Hi Vinay
Thank you for taking the time to write a review on your shopping experience with FETCH the team really appreciate it and look forward to you shopping with us again soon 🤩
Great products, great company!
Great products available from lots of brands and although slightly more expensive in some cases it's actually cheaper because delivery prices are reasonable!
Delivery is so fast, within a couple of days, and products are always packed so nicely and discreetly! Used Fetch a few times now and will continue to! Great company in my opinion!
30 March 2026
Reply from Fetch
Hi Ashley
We really appreciate the detailed review on your experience of shopping with us.
Reviews like yours make the team really proud of the service and the amazingly large ranges that we always offer our fantastic customers.
We look forward to you shopping with us again soon.
Thanks Ashley 😊
Reply from Fetch
Hi Dawson
Great 5⭐️ review …. Thank you :-))
Fantastic
Fantastic. Had Two orders. Both accurate and on time..
Great shop aroooooo!
Pup Sparkie
29 March 2026
Reply from Fetch
Hi Dave
Fantastic written in a 5⭐️review says it all ….Thank you Pup Sparkie 🐾 😍
Reply from Fetch
Hi Gareth
The team are loving your comments and really appreciate your review !!! Thank you 😊
Top choice for masc party wear
I've shopped here repeatedly - fun selection, and really good customer service when I've bought wrong sizes or wanted to return things.
8 March 2026
Reply from Fetch
Hi Anand
Thank you for your review and your comments on our customer service…
We look forward to you shopping with us again soon :-))
Reply from Fetch
Hi John
Great review…. Thank you 👍🏻
Perfect delivery
Perfect delivery
Great quality
Perfect discreet package
Excellent delivery
8 March 2026
Reply from Fetch
Hi AAA
Loving your review !! Thank you 😊
Your staff are very helpful and polite …
Your staff are very helpful and polite and they now there stock
7 March 2026
Reply from Fetch
Hi Manuel Taylor-green
Our team take great pride in their work and like to make sure our customers feel welcome and secure in our store.
We will always help and advise in any way we can.
Thank you and look forward to you shopping with us again soon :-))
A wide selection of quality products a…
A wide selection of quality products a great prices. What's not to like. Delivered within a few days or next day in most cases.
5 March 2026
Reply from Fetch
Hi EFlatMajor7
Thank you for writing such a great review the team really appreciate it !!!! 🤩
Great service and fast delivery
Great service and fast delivery, happy with my purchase. One item was damaged they give my 100% refund.
4 March 2026
Reply from Fetch
Hi Krasen
Thank you for reviewing your experience of shopping with FETCH.
We are always here to help and advise in any way we can so if there is a problem we will always do our very best to resolve any issues to make sure our customers get the 5⭐️service they deserve.
We look forward to seeing you again soon 😍
Fast efficient service - Quality products
Fast efficient service, goods arrived within 48 hours on both occasions I have used this company. All goods sent in appropriate proportionate packaging. All good's of a high standard.
2 March 2026
Reply from Fetch
Hi Mr Shepperd
The team really appreciate you taking the time to write a review on your experience of shopping with us… Thank you ☺️
Fantastic range of products
Fantastic range of products
Discreetly packaged
And fast delivery
1 March 2026
Reply from Fetch
Hi Simon
Fantastic 5⭐️ review !!!! Thank you 👍🏻
Fetchshop has some of the best customer…
I’ve had a great experience with Fetchshop. Their customer service is always friendly, helpful, and quick to sort things out. I really enjoy shopping with them and delivery is always fast. I truly appreciate how they treat their customers, and I’ll definitely keep buying from them. Thank you!
25 February 2026
Reply from Fetch
Hi T Fitness
Thank you for such a glowing review on your experience of shopping with FETCH.
We are always here to help and advise in any way we can as our aim is to offer a 5⭐️ service to all our customers so they have the best shopping experience possible.
To hear you will shop with us again makes the team very proud.
Thank you 😍
Excellent service from ordering
Excellent service from ordering , time to prepare my order & delivery. Very easy to use & navigate their website.
28 February 2026
Reply from Fetch
Hey ANDI
The team really appreciate your review and comments about the website….
Thank you ANDI :-))
Great products at a great price
Great products at a great price, with fantastic customer service😀
27 February 2026
Reply from Fetch
Hey Dominic
Great review ….. Thank you :-))
Amazing Shop! A Treasure Trove of Gear and the Friendliest Staff! An Absolute Must for Pups!
There’s so much to recommend about a trip to Fetch. The shop is stuffed full of treasures, from high-end gear to absolute bargains, and you’ll have a great time trying everything on. The atmosphere is relaxed with a fun vibe, and even just having a browse makes it worth the visit.
But the highest recommendation goes to the staff, who are incredibly friendly and take a real interest in you while you’re there. I chatted with the manager, Steven, and the staff for ages about pup play and had a blast trying to assemble and model the new Mr S hood with them all. I’m a pup player, and not only do they stock the best range of pup gear, they showed a genuine interest in my community and want to support us in any way they can.
And to any pups visiting, good luck finding a space on the changing room wall to sign.
Thanks, guys, for making my visit so enjoyable. I’ll definitely be back.
Tezzy x
24 February 2026
Reply from Fetch
Hey Tezzy
WOW !!!
Thank you for writing such a detailed review on your experience of shopping with FETCH.
We pride ourselves on the 5⭐️service we offer to all our customers and want them to feel safe, comfortable, happy and inclusive in our store.
Our team are here to help and advise in any way they can .
Thank you Tezzy and look forward to seeing you again soon 😍🐾
Hassle-free ordering from Fetch
Hassle-free ordering from Fetch
Bought a couple of sale items from them and they didn’t take long to arrive (via DHL). The candy inside the package was a sweet touch.
27 February 2026
Reply from Fetch
Hi Emmanuel
Thank you for your 5⭐️ review we really appreciate it,
So pleased you enjoyed candy 😋
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