I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fetch
Hi pat
Loving your first class review …. Thank you 👍🏻
Great quality, choice and value
Always a great selection and good deals offered. Good quality - made for a great outfit.
27 October 2025
Reply from Fetch
Hi Dave
The team really appreciate your review and look forward to you shopping with us again soon 🤩
Reply from Fetch
Hey Aurelian
Thank you for your review on your experience of shopping with FETCH and we look forward to you shopping with us again soon 🤩
Great service
Great service, order arrived very quickly
Ordering was easy and great range!
28 October 2025
Reply from Fetch
Hey Mr Pete Mowbray
Fantastic 5⭐️review …. Thank you ☺️
Products and Sarvice A+++ Plus the Love Hearts in every delivery !
Great range of products
Always swift service
And also a mini tube of Love Hearts in each delivery !
Love these guys
8 October 2025
Reply from Fetch
Hi Julian
The team are loving your review and comments.
We really appreciate you taking the time to review your experience of shopping with FETCH.
As for the love hearts !! We could all do with a little bit of love ❤️
Thanks Julian :-))
Reply from Fetch
Hi Lycraman
Thank you for your review.
We use DHL delivery service for that reason, when you order a product you want to receive it as soon as possible.
Thank you for your order and review the team really appreciate it and look forward to you shopping with FETCH again soon 🤩
Great products
Great products, highly recommend to give you exactly the experience you'd expect
10 October 2025
Reply from Fetch
Hi Novelidea
The team are loving your review and comments and that you would recommend us says so much !! Thank you 😃
Just quick delivery and updated emails…
Just quick delivery and updated emails of my order
10 October 2025
Reply from Fetch
Hi Keith
Great 5⭐️ review !!!!
Thank you 👍🏻
Reply from Fetch
Hi James
Thank you for taking the time to write a review the team at FETCH really appreciate it. :-))
Reply from Fetch
Hey Kevin
That’s the sort of review we love to read !!!
Thank you :-))
Reply from Fetch
Hi Chris
Fantastic 5⭐️ review …. Thank you 👍🏻
Egg masterbator
Best fun ever me and the gf pissed our self hours of fun great toy and what a laugh with its amazing for foreplay
11 October 2025
Reply from Fetch
Hi Wayne
What can we say !!!!
We aim to please and make our customers happy….
( we are all buying them now 😂 )
Who doesn’t feel better for a good laugh
Thanks Wayne :-))
delivery is epic and notifications too
5 October 2025
Reply from Fetch
Hi DR HYWEL DAVIES
Thank you for your great review and look forward to you shopping with us again soon :-))
i often use Fetch there click and…
i often use Fetch there click and collect service . they are great the staff and the range of products the number 1 shop to go to .
12 September 2025
Reply from Fetch
Hi Stephen
We love to hear from returning customers and really appreciate you taking the time to review your experience of shopping with FETCH.
Thank you ☺️
Love Fetch irs a great shop with a good…
Love Fetch irs a great shop with a good range and excellent prices.
However I ordered some stuff on a Friday night I needed for morning and it didn't show up. Appreciate their policy however as Saturday is a business day for deliveries not having the items ready and delivered on the Monday seems strange.
I would use the store again but wouldn't use them for last minute or items I need quickly.
27 September 2025
Reply from Fetch
Hi Alan
Thanks for taking the time to leave a review. We try to make our DHL delivery times as clear as possible at checkout with the wording "DHL Express Next Working Day - On orders received before 4pm. (excludes weekends & Bank Holidays)."
As DHL do not have pick up service over the weekend, an order placed on a Friday night would be picked up Monday for delivery Tuesday.
We do have our incredible same day option available for all London based customers, seven days a week., this would have been a great option for you?
Hoping you can adjust your review accordingly.
Fast delivery ,great quality all wrapped sexy
Fast delivery ,great quality , beautifully wrapped
And feeling sexy with the products
Happy chappy here
29 September 2025
Reply from Fetch
Hi Rob
Thank you for your amazing review ….
Happy Chappy = Happy FETCH ⭐️
Look forward to you shopping with us again soon :-))
Fast shipping and delivery
Fast shipping and delivery. Great product at great price
29 September 2025
Reply from Fetch
Hi Jonathan
Loving your review and look forward to seeing you again soon :-))
Reply from Fetch
Hi Michelle
Great review !!!
Thank you 😃
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.