FelinFach Handmade Textiles Reviews 3

I placed an order with Felinfach as a gift for a dear friend. I always try to make sure that postage is tracked and signed for.

I never received the parcel. This wasn't Felin Fach's fault. Parcel Force hadn't got a signature or left it with a neighbour. There was just a card on the floor that stated 'blue bin'. We had a few parcels on order so needed to do quite a bit of detective work to find out which parcel it was. Parcelforce were lovely. They apologised that protocol hadn't been followed and I was advised to let the company I purchased the goods from know. As a buyer I couldn't claim. I did make a complaint.

I sent them a very friendly email, explaining everything that had happened. I got a very short, abrupt reply from Jeffrey.

Mistakes happen, things go wrong but I judge a company by how it handles problems, how it treats their customers.

I was sent an email to review one of the items in my order that I hadn't received. I said I'd wait and could Jeffrey keep me updated. I think I got 5 or 6 words from Jeffrey.

AVOID THIS COMPANY AT ALL COSTS!

I've had no apology, not been kept upto date or given any information on what stage they're at. I'm being treated appallingly. I would never buy from them again. I'd please ask you to seriously think twice before you part your hard earned money with them.
Any negative reviews by a so called 3rd party are simply removed!!!

Great service. Love my purchase. Thank you . Would definitely recommend.

If you are considering ordering from this website I recommend you look elsewhere. I made an order with them last week for a friend’s birthday gift. There was no notice or anything to say it would be delayed or anything. I need the gift before Friday, and by the time Monday this week rolled around I was slightly concerned as it hadn’t been shipped yet.

I emailed them using the address provided in the confirmation email and it bounced back saying the email is BLOCKED due to safety reasons...

I then go onto their website to find an alternative email and there are none, but now there’s a message saying that no orders are being shipped until Thursday!!

I sent them a message via a contact form on their website and still haven’t received a response. Extremely unprofessional.

I don’t have time to order the gift again from someone else, and equally I can’t afford too until I’ve received a refund from this purchase.

At least I paid with PayPal, so now I will have to lodge a claim.

Don’t be deceived by it’s appearance, those running this site obviously have no care for customer service or professionalism. Or possibly this whole website is a scam operation, so be weary.