Feel Good Contacts Reviews 

69,289
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and overall reliability. Many appreciate the competitive pricing, often finding products significantly cheaper than high street alternatives. Reviewers frequently commend the incredibly fast next-day delivery, sometimes even within 12 hours, and value the good quality products and thoughtful small gifts. However, some customers noted issues with delivery, experiencing delays, non-receipt of orders, or insecure parcel placement. Others reported order fulfillment problems, including out-of-stock items or uncompleted orders as specified.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently praising the quality and comfort of contact... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and reliability.... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are great, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied

Rated 5 out of 5 stars

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, s... See more

Company replied

Rated 5 out of 5 stars

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is... See more

Company replied

Rated 5 out of 5 stars

Bought two pair of sunglasses for the beach to avoid scratching my designer ones. Great prices, super fast delivery (days ahead of expected delivery date), the Haribo mini bags in the box were a nice... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,289)

3,381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Suzan,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Charity,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great reliable service as usual

Great reliable service as usual

8 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lisa,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super experience

Not the first time I've used the company and won't be the last. Quality contact lenses delivered super quick.

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Gordon,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very comfortable and good vision and…

Very comfortable and good vision and really good priced

6 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Fast delivery

Easy to order on the site. I ordered late on a Saturday, and they were delivered on the Sunday. Best service ever!

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Goel,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

10/10

10/10, cheap, fast, reliable

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Graeme,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Thank you for your service

Thank you for your service. I am very happy with your product.

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jean,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent delivery service couldn’t be…

Excellent delivery service couldn’t be better shaded bang on
Thank you

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Philip,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Customer satisfaction

Fast delivery and good prices.

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Carol,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Trustworthy and speedy

Trustworthy and speedy.
Anytime I need lenses ASAP, I know I can count on them.
The mini Haribos are always welcome as well. :)

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Katalin,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great contact lens always arrive on…

Great contact lens always arrive on time and with a small gift 😁👍

7 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Gary,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent service and delivery

I love how my products come the very next day. And I don’t need to be home when they arrive, fit nicely through the letter box (I only get contacts). Just something to be aware about the extra gift (Haribo’s), they have gelatine in them so I always have to throw them away, I love the pens I used to get as an extra gift though.

6 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sidthra,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Much Improved Customer Service! 😃

Having had no satisfactory response from my January complaint, over 6 months later I posted a disgruntled review here this morning.
I have just now received a call from. Feel Goods CS rep who was very keen to help make amends and has kindly credited my account to the full value of the erroneously dispensed contact lenses, as originally requested.
Thankyou! 🙏🏻

7 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Tilly,

Thank you for your review.

We’re very sorry to hear about the issues you experienced with your order.

We completely understand how frustrating this must have been, and this is certainly not the standard of service we aim to provide.

In the meantime, we’d love the opportunity to make this right for you. We have reached out to you via email to address this matter promptly and ensure a resolution as quickly as possible.

Once again, please accept our sincerest apologies for any inconvenience caused.

Kind regards,
-Feel Good Contacts Team

Rated 4 out of 5 stars

Let Down By Royal Mail

Found website had my exact prescription & could use my Blue Light Card. Let down by not Next Day Delivery & on date stated on ordering.

I had box delivered by Royal Mail who did not follow instructions at time of ordering & entering on their Royal Mail Tracking. LEAVE IN PARCEL BOX & DONT KNOCK ON DOOR.

Watched postie struggle to put in letter box then he tried to pull back as forgot a photo.

As I had brand new door/letter box & dogs who would destroy box my instructions I did not want letter box damaged or £100 lenses.

6 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Sharon,

Thank you for taking the time to share your feedback.

We're pleased to hear that you were able to find your exact prescription on our website and make use of your Blue Light Card discount. However, we're sorry to learn that your order did not arrive on the expected delivery date and that your delivery instructions were not followed by the courier.

We understand how frustrating this must have been, especially after providing clear instructions to leave the parcel in your parcel box. While we do pass delivery information to the courier, the final delivery is carried out by Royal Mail, and we apologise that your requested instructions were not followed on this occasion.

Please be assured that we value your feedback and will share your comments with the relevant teams as it helps us improve both our service and the overall customer experience.

Kind regards,
Feel Good Contacts Team

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi ES,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

good service,good quality,fast delivery…

good service,good quality,fast delivery ❤️❤️❤️

6 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Visan,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service

Great service. Ordered 2.30 pm delivered next day.

6 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Debbie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Paul,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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